English National Opera Candidate Pack

Commercial Producer

English National Opera Candidate Pack 3

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An introductionfrom our Chief Executive

I’m Stuart Murphy and welcome toEnglish National Opera.

At ENO there are a few values welive by– we strive to be world class ineverything we do – in what we performon stage, how we treat our customersand how we treat one another insidethe company.

The thing that connects us all is thatwe are here to make world-class operafor anyone.

We sing in English, and our home is theLondon Coliseum – the largest theatrein the West End of London, designed asa people’s palace of entertainment.Wetake our commitment to offer accessiblepricing seriously, with tickets starting atjust £12.

We have an extensive learning andparticipation programme at the heartof our company, called ENO Baylis andwe offer training, coaching, mentoringand professional development notonly to our performers and to the nextgeneration of musical talent, but to allof our staff.

We are fair, honest, transparent andput a premium on excellence – so if youlove creating, imagining, supportingbrilliant musical and theatricalendeavour, there are few places in theworld that offer the scope of what weoffer here.

On behalf of all of us, I hope thatonce you have read this candidateinformation pack, you will considerapplying for this position. We lookforward to receiving yourapplication.

Very best wishes,

Stuart Murphy, ChiefExecutive

English National Opera Candidate Pack 5

English National Opera exists foreveryone, creating new experiences withopera that inspires, nurtures creativityand makes a difference. Our vision isfor lives changed through opera.

We take a fresh inspiring approachto opera to reflect the diversity of ourculture.

We believe that opera is a living art formable to connect to people from all partsof our society. We collaborate with arange of artists and art forms as part ofour commitment to the future of the artform. We sing in English, as we believeit enhances the emotional connectionbetween performers and audiences.

We encourage creativity throughoutthe company and our commitment tothe future of opera provides a platformto develop outstanding careers.

We are a world-class national companyrecognised internationally for thestandard of our work. We nurture talentacross the entire company includinga platform for young singers to startand then develop global careers.

We connect to audiences throughinspiring, accessible, world-class operaand stimulating, creative participationprogrammes.

We create our productions for thewidest possible audiences and aim tointroduce completely new audiencesto the magic of opera whether atthe London Coliseum, outside of ourtheatrical home or internationally.

We make our productions accessibleby offering a large proportion of ticketsat affordable prices, and through ourattendance schemes.A

boutus

We work with a wide range of visitingcompanies to generate essential revenueand welcome new audiences to sharethe experience of our theatre.

English National Opera isfounded on the belief that opera of the highest quality should be accessibleto anyone.

English National Opera Candidate Pack 6

Commercial ProducerFull Time

The

role

Job Description

The Commercial Operations department is at the centre of theLondon Coliseum activities. It is headed by the Director ofCommercial and is responsible for the Non-Opera (e.g.Musical, Dance, Rock & Pop) programming of the LondonColiseum as well as a large range of smaller performances andevents in the Front of House spaces. In addition, theCommercial Operations department is responsible for Front ofHouse Management, Audience Experience, Public Retail,Publishing and Food and Beverage operations* (through theexclusive catering partner Benugo*). The annual turnover ofCommercial Operations is £5milllion plus.

In close collaboration with the Director of Commercial, thispost is responsible for the programming, negotiation,administration, contract activation and delivery of multiplevisiting company and co-promotion productions each yearwithin the Coliseum (but excludes English National OperaProductions), both on the main stage and other venues andspaces within the Theatre and for the provision ofadministrative support to Director of Commercial ensuring thedepartment’s effective operation.

The Commercial Operations department works closely withENO Artistic, Finance, Technical, FOH, Catering, IT,Development and Baylis (ENO’s education and outreachdepartment).

Reporting: Director of Commercial

Salary£35,000- £40,000

Holiday Entitlement4 weeks

LocationLondon Coliseum, St Martin's Ln, London WC2N 4ES

Office hoursNormal hours are 10am – 6pm

ApplicationApplication form

Application DeadlineFriday 2nd August- 10.00am

Send Application to:workwithus@eno.org

English National Opera Candidate Pack 6

Key ResponsibilitiesTh

ero

le1) Curating and activating the non-opera theatre programme

• Pro-actively sourcing, programming, negotiating, contractingand activating agreed visiting company productions withdefined parameters as agreed with the Director of Commercial

• Fulfil the role of producer and in conjunction with the Director ofCommercial and Technical Teams activate and oversee thevisiting company production process from initial meetings withProducers through to the end of a production’s run which willrequire a strong presence both back and front of house duringthe visiting company residency

• Take a pro-active role to providing support and consultancy toexternal Producers, Marketing and PR agencies to successfullydeliver the visiting company programme.

• Provide cross-company liaison and communication in relation tothe evolution, development and planning of visiting companyand London Coliseum productions

• Ensure contracts are activated and managed to deliver thefinancial and legal objectives on behalf of ENO and ensure thattechnical constraints are understood, guidelines are given andthe process is closely monitored at all levels

• Work closely with the Director of Commercial to draft budgets,develop new income streams and maximise all revenueopportunities to deliver and ideally exceed agreed budgets

• Work with the Director of Commercial to curate, develop andnegotiate the non-opera theatre programme to contribute tothe ENO/London Coliseum brand and audiencedevelopment/experience strategies and objectives.

• Together with the Director of Commercial fulfil a leading role inresearching, identifying and brokering meetings with potentialcommercial producers and visiting companies.

2) Administration

• Provide accurate and efficient administrative support to the Director ofCommercial on a daily basis including setting up meetings and othergeneral administration as necessary.

• Schedule and minute any meetings as required by the Director ofCommercial.

• Ensure all Commercial Operations expenditure is entered accurately andkept up to date on the departmental commitment records, liaising withthe Finance Department where necessary. Investigate any discrepanciesas and when they arise, and ensure that internal re-charges etc arearranged where necessary.

• To be the first point of contact for the Commercial Operationsdepartment. Dealing with queries and problems as they arise to resolveor escalate as necessary in a timely and efficient manner.

• Provide a high standard of customer service at all times to internal andexternal customers.

• To manage all stationery and equipment orders for the department,ensuring that stocks are maintained.

• Deputise in the absence of the Director of Commercial, attendingmeetings to represent the department, and take notes/feedback whereapplicable

• Ensure a centralised database of industry contacts is maintained andaccessible to all stakeholders

• To ensure that all production information is filed electronically andaccessible to all stakeholders.

• To coordinate all Commercial Operations aspects relating to the planningfor a visiting company, this includes arrangements for programmeinformation, hospitality events, security passes, use of chorus/musicrooms, set up of company office, show notes, running times, cast sheets,merchandise coordination, and any other requirements of the promoter.

• Produce Spring, Summer and Christmas season schedules in the run up tovisiting companies, and circulate this to the relevant ENO staff.

• To coordinate all Commercial Operations elements of the final invoice,ensuring that all staffing and other costs are re-charged to thepromoter/visiting company as appropriate.

• Coordinate and minute the de-brief meeting following a visitingcompany departure.

English National Opera Candidate Pack 7

The

role

Key ResponsibilitiesContinued

3) Financial

• Working with the Director of Commercial to budget, forecast income and produce anycommercial reports as required for all Commercial Operations income streams

• Contribute to the management and monitoring of the commercial incomebudget/profit of each visiting company, reconciliation of final accounts, and annualdepartmental budgets.

• Develop and initiate action as necessary to deliver financial targets and highlight anypotential budget issues to the Director of Commercial.

4) Events

• Work closely with the Senior Events Manager, Hospitality Events & MarketingCoordinator and Benugo General Manager to ensure the smooth operation of allevents taking place at the London Coliseum.

• Coordinate meetings and liaise with external companies and clients wanting to bookrooms and bar spaces for meetings, events, conferences, filming and photography.

• Manage the room booking system (condeco), cross referencing with Company Officesystems during Opera season.

5) Management Presence

• Carry out occasional management presence duties. This involves being the senior on-site contact in the event of business interruption or evacuation

6) General

• Carry out other related duties as required• Ability to work irregular hours as the job demands• Promote Equality, Diversity and Inclusion at all times and ensure they are at the

forefront of your thinking when undertaking your responsibilities• Comply with ENO’s house policies at all times including Dignity at Work, Health and

Safety, Alcohol and Substance Miss-use, Code of Conduct, Disciplinary, Grievance,Bribery, Corporate Hospitality, Sickness Management and Holiday and Special Leave.

Person Specification

Essential Knowledge/Skills and Experience:

• Relevant administrative experience within a high-pressure live commercial business environment, ideally within a performing arts organisation; probably gained with a commercial producer, producing theatre or arts festival.

• Experience of strong project management skills including preparation and management of budgets

• Excellent strategic and organisational skills with experience of long and short-term planning, implementation and delivery

• Demonstrable strategic thinker with a proven ability to problem-solve

• Proven ability to multi-task, perform under pressure, take responsibility and make decisions

• Excellent people and team management skills

with experience of working with commercial

Producers, CEO’s, MD’s and General Managers

• Knowledge of London’s West End and Broadway, dance, opera and ideally experience of working in one or more of these art form environments.

• Highly proficient Microsoft Office user, Word, Excel and PowerPoint skills

Desirable:

• A strong network in West-End, Off West-End and Fringe

English National Opera Candidate Pack 8

When you join us at ENO, we’ll provide you with an in-depth induction that will introduce you to your role, your department and give you the opportunity toexplore all areas of the company.

“My most enjoyable thing about working at ENO is working with a supportive, fun and energetic team”

“The variety of what we do is amazing, from drinks receptions and garden parties, toopportunities to see performances from Stage Prompt or the Flys - every day is different and exciting!”

“The most enjoyable thing about working in the Development team at ENO is being able to collaborate with everyone in the organisation -Marketing & Comms and Baylis, as well as the teams at the Coliseumso there is a great sense ofcommunity within the company”

From our first annual staffsurvey in May 2018, we found that:

77% of people at ENO feel pride in the work they do and the results achieved

64% of people plan to be working at ENO in three years fromnow

75% of people in the company feel they are trusted to do their jobwell

Whole Company StaffBenefitsAt ENO, we believe our staff are our strongest asset, and we offer support beyond your salary. We will also invest not only inyour professionaldevelopment, but also in your wellbeing.

Our current staff benefits include:

Professional Development• Annual Professional Development

Review to support your personaland career ambitions and achievements

ENO and LondonColiseum Performances• Access to complimentary tickets

for ENO and selected London Coliseum performances

• Access to astaff rate for ENO performances

• Complimentary tickets to talks, recitals and behind-the-scenes events

Staff Well-BeingActivities• Generous annual leave entitlement• Access to subsidised activities such

as massage and yoga• Access to an employee assistance

programme

Financial Support• Employer pension contribution of2%,

with employee contribution of2.4%• Digital payslips accessible through

mobile apps• Staff canteen at the LondonColiseum• Employee discount programme

through Perks at Work• Interest-free travel season ticket loans• Cycle-to-work scheme• Childcare voucher programme• Eye care vouchers

Why work at ENO?B

enef

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English National Opera Candidate Pack

English National Opera Candidate Pack 10

ConfidentialityConfidentiality is so important in this roleand our policy is strict. All informationconcerning staff, patrons and other ENObusiness, the disclosure of which couldbe detrimental to the company, must beheld in the strictest confidence and maynot be divulged to any unauthorisedperson at any time.

Data ProtectionData Protection and adherence toGDPR is equally important. We thereforerequire that computer informationshould only be accessed if this has beenauthorised and is necessary as part ofthe postholder’s work. You will need to beaware of the GDPR 8 key principals, andthe Computer Misuse Act1990.

Health and SafetyHealth and Safety is so important atENO and we would expect that thepostholder will be happy to undertakepersonal responsibility for safety as willbe outlined in the ENO safety policy andthe Health and Safety at Work Act 1974.

Equal OpportunitiesEqual Opportunities is a given. We willexpect the postholder to abide by ENO’spolicies on Equal Opportunities andDignity at Work.

Code of ConductCode of Conduct is sometimes assumed,but at ENO we will require the postholderto act in accordance withENO’s Codeof Conduct whereby everyone shall betreated in a professional and courteousmanner with full regard to the avoidanceof discrimination, consistentwithcurrent equal opportunities employmentlegislation.

Info

rmation

English National Opera is a charitable company limited by guarantee incorporated in England and Wales (Company number 00426792). Charity Registered Number257210