english lanteri claudia_cv_12_11_2013

Curriculum Vitae Lanteri Claudia

© European Union, 2002-2013 | http://europass.cedefop.europa.eu / 6

INFORMAZIONI PERSONALI Claudia Lanteri

Via C. Battisti 12 a 39100 Bolzano

0471/263965 0039 328 6368782

[email protected]

www.lanteri.info

Skype: claudialanteri

Sex female | Date of bitrth 30/09/1967| Nationality italian

WORK EXPERIENCE

From 29/7/2011 to now Director Cooperativa sociale C.S.I. TRE (www.csitre.com) CSI stands for "Cluster and social innovation," The purpose of the cooperative is to create business opportunity for profit and non-profit organization with a 'perspective of social innovation and territorial marketing 16/4/2009-.31/10/2010 Volksbank - Project Manager "optimization of processes" In 2009 Volksbank decided to give primary importance to the “process –vision”. My group has introduced a banking software, one of the world's leading program and has revolutionized the way of introducing new products / services in the Bank. Full process control from A to Z (especially with regard to the costs and risks associated with the process) has already given its first results in the rationalization of time spent by people in the branches and will give the desired results in 2011 in the field of product- standardization. 14/01/2008 - 15/04/2009: Volksbank - Head of Virtual Banking Office My Office was responsible for the business of credit and debit cards, website, internet banking, mobile banking and pda banking 01/09/1996 - 31/112/1998 Sparkasse (BZ) – Head of Home – Banking (produced by Quercia Software) Office Sparkasse Bozen wanted to move from a passive attitude towards customers to a proactive approach, providing customers with the assistance of qualified experts in the area that had to be coordinated by a professional and competent person. For this reason they proposed me to move to Bolzano to become responsible of that office. 01/01/1999 - 13/01/2008: Sparkasse (BZ) - Marketing Service 1999 - 2001: development of bank-strategy in the new sales channels: phone banking, internet banking, e-commerce and self service and coordination of their birth and growth. 2002: project leader of the project “from a static to a dynamic web-site” .2004 - 2008: analysis of the target, benchmark and introduction of new services for customers with traditional marketing tools (advertising, events, sponsoring ...) and innovative (web marketing), putting into practice the new techniques learned in the ' University of Bolzano. 01/01/1990 - 30/07/1996 Quercia Software SpA - (Vr) Installation of home-banking and cash management programms, training and courses for companies, telemarketing experience. 01/01/1987 - 31/12/1990 Cassa di Risparmio di Vr.Vi.Bl.An

http://www.csitre.com/



August '95: Sparkasse Wien collaboration with Spardat (software house Sparkasse Wien) testing their new home-banking program: a good opportunity to compare the Italian situation with the international one.

2000 - 2005 Master “ Management and International Markets” - University Bolzano. March 1995 Degree in Economy University of Verona

July 1986 Scientific Degree - Liceo Scientifico Statale Galileo Galilei, Verona European Project Planning Milan 07 -11 May 2013 Master Project Planning with specialization on topics of 2020 organized by Eurogiovani with certificate. Creation of a European project to be included in the list of European Project managers Marketing and Internet • Telemarketing - Studio Romiti / 1990 - Florence • Corso Internet Marketing - Sole 24 ore –1999 – MI • Pubblicità in Internet - Systech 4-5 Aprile 2000 – MI • Manager in rete (corso intensivo su E-commerce)– 2000 – MI • E-commerce Forum and Workshop (19 99 - 2000) -MI • On-line Marketing Forum – 2006 e 2007 – Muenchen • Forum Digital Comunication – 2012 - MI Pianification, Comunication, Human Resources Management • TIME Management and Project Management – 1999 - BZ • “How to develop managerial ability” ’Akros -1999 - MI • Comunication customer oriented LBC (Luigi Bergamo Consulting) – 2000 • Pianification and Control LBC (Luigi Bergamo Consulting) – 2001 • Project management and Problem Solving - Galgano associati – 2003 -MI • Comunication” Hagen Kasslatter – 20-21 Aprile 2007 -BZ • “How to solve critical situation” D.ssa Lintner- 21-22 aprile 2008 -BZ • Different style of leadership D.ssa Lintner- 17-18 Novembre 2008 –BZ Innovation, social and cooperative field • What is Innovation? – Top Management forum – 2010 -MI • Social Capital as future re source - 2011 - MI • IX Edition Workshop social corporate – 2011- Riva Garda • ONG 2.0 New way for using web in no profit field (online) - 2011 • PA 2.0 – PA and social network (online) - 2011 • Work with emotional intelligence – 2011 -BZ • Frauen in Wirtschaft – Management for women –WIFI- (BZ) 2011-2012 • Paideia – mentoring for cooperatives’ tutor (BZ) 2012

EDUCATION AND TRAINING



PERSONAL SKILLS

Mother tongue(s) italian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

English C1 C1 C1 C1 C1

Replace with name of language certificate. Enter level if known.

German C1 C1 C1 C1 B1

Replace with name of language certificate. Enter level if known.

Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user Common European Framework of Reference for Languages

Communication skills Excellent interpersonal and communication skills gained in multicultural environment (South Tyrol, Austria, England and America )

Excellent abilities in customers’ satisfaction acquired through daily contact with them in Marketing office and while I was responsible for online banking for my Bank

Excellent ability in writing texts, translating a text from a complex to a simple form (for a web use) . Good ability to transform a concept in an infographic or powerpoint, graphic image or video. Last but not least, my students say that “I’m a also a good teacher “

Organisational / managerial skills Good problem solving skills in project work and teamwork due to many big projects that I’ve coordinate (organisation of marketing campaign, exhibition, launch of new products...). Good ability to coordinate and motivate people (when I was team leader).

Good ability to understand the dynamic of a group and to place my professionalism in the right place to reach goals.

Good organizational and strategic skills achieved as team leader collaborating to the strategic decision of the strategic Board of my Bank

Job-related skills In my experience with social corporate, I’ve acquired the sensibility to work with disabled and problematic people and to understand strength and weakness of single person or a group. Three years of analysis of banking process and the ERP course has given me an analytical mind to be able to approach the analysis of a “whole” corporate.

The bank has given me a financial approach to the world, the social corporate has given me an “ethical” approach and the experience and study in marketing fields has given me a commercial approach to life. The three aspect together give me the “key” for problem solving.



Computer skills Good knowledge of the last operative systems ( how to manage a computer in order to keep it survive as long as possible, antivirus and cleaning system, protection, spyware…) Good knowledge of system of elaborating data (excel and acess), Word and system for presentation (powerpoint, video builder like picasa or videomaker, sequence of image to create a video, special effects …) Nesletter system like rapidmail or mailup or sendblaster Creation of web site with google site, winx, aruba Creation of surveys with google o quicksurveys Knowledge of the most important social media (facebook, linkedin, twitter…) in their business use Use of statistics with google analitycs Use of microsoft project Knowledge of the general function of an ERP system Creation of blog with wordpress or overblog



ADDITIONAL INFORMATION

Projects

Teacher at professional

Courses

Teacher in the free time

Others

2011/12 - LAVORARE TUTTI CONVIENE A TUTTI (EUROPEAN PROJECT): The project had as its primary target the people and disadvantaged workers not employed with the aim of understanding the cost of these people at the PA and the benefits of 'placement in a cooperative and as a cost savings for the PA both as enhancement of the person.

2012 - FEDER 2.0: The project wanted to optimize communication processes inside Federsolidarietà (the corporation of social ONG) and between Federsolidarietà and the cooperatives with the presence on social networks and the restructuring of intranets and extranets.

2012 - SOCIAL and innovation consulting for the company VEGA SRl (Bolzano)

The crisis as leverage for marketing cooperatives

date: October 2011

3 hours of group training on web marketing

3 hours of training for each cooperative (total 40 hours) on social networks, web-development web marketing +

The Social Network in Public Administration

date: January 2012

Target: Province - Department of Innovation (BZ)

3 hours of training

Use of social network and creation of curriculum for women

Date: May and October 2012, Marz 2013

3 groups of 15 person each for a total of 32 hours of lessons

2002 - 2005: teacher of 2 children with "difficulties" with the goal of obtaining the license school From 2007 until now I have focused myself on my son that I’ve adopted in Russia

2013 Tutor of a Pakistan girl (16 years old) with earrings’ problems

2013 Teaching to a student (10 years old) – Italian and Math

April-June 2012: tutoring a disabled boy of 22 years on web-marketing and websites. I helped the boy that had not finished the school, to attend a course to become an expert of web, accompanied by volunteers from the cooperative for 6 months

June-August 2012: tutoring a 18 year old girl of Turkish origin on the topics of email marketing and websites

Settembre - Oct 2012 tutoring a boy of 33 years on the issue ebook

November-December 2012 tutoring an Albanian girl of 26 years on the social budget

I collaborate to the preparation of the Laboratory of internazionalisation at the University of Trento held by prof. Lanteri (my father) (https://sites.google.com/site/li3tonline/)

https://sites.google.com/site/li3tonline/



I’m an active member of the “Partito Democratico” and a candidate for the last provincial election (27 October 2013) My duty and interest in political field are labour, innovation and integration

ANNEXES

My activities on social network and blogs: http://re.vu/lantericlaudia http://www.linkedin.com/profile/view?id=44148202&trk=tab_pro https://www.facebook.com/unitn.lit3 https://www.facebook.com/csitrealtoadige www.innovazionesociale.eu

http://re.vu/lantericlaudia

http://www.linkedin.com/profile/view?id=44148202&trk=tab_pro

http://www.innovazionesociale.eu/

english lanteri claudia_cv_12_11_2013

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