english for hotel management module 7 - hotel staff
TRANSCRIPT
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Warm-upWarm-up Who are these people?
commissionaire
Kitchen assistant
Waiter/waitress
Sous-chef
Receptionist Porter Chambermaid/room attendant
Barman/woman
Management trainee
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Hotel organization chart
Source: High season – unit 3
Listen and
complete the
missing jobs
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Language Focus 1: Modals to describe duties
Obligations: must/have to/shouldThe house manager must make sure the hotel stays profitable. (the obligation comes from the speaker)
I have to supervise Front-of-House operations. (the obligation comes from somebody else)
He should ensure close liaison between Front-of-House operations and Housekeeping. (what is expected)
Prohibitions: mustn’tWe mustn’t forget that our aim is to make money.
No need: don’t have toHe doesn’t have to check with me about day-to-day issues.
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The housekeeper is explaining a new chambermaid what her duties are. Choose the correct alternative:
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Language Focus 2: Verbs to describe duties
Useful phrases:Useful phrases:
•I have control over…•I must make sure that…•The….is answerable to…•Their job is to….•I report to…•We’re concerned with…•This involves…•The…is responsible for…•A ….’s duty is to…•I have to deal with…
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1) According to Gerard and Sylvie, which are the advantages and disadvantages of running a small hotel?
2) Explain the following expressions:1) Regular clientele2) Personal touch3) Slower turnover of stock4) Jacques also came with the hotel5) Heavy workload6) Low occupancy rate7) High labour turnover rate8) The big rush 9) bargaining
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Read the ad and the letter of application and complete with these words: delegates, House, interested, command, apply, get, suitable, Co-ordinator, advertised, had, available, experience, past, chain
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Write your letter of application for the following job:Write your letter of application for the following job: