english for apec. my name is mark bainbridge english for the next 90 minutes
TRANSCRIPT
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English for APEC
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My name
is
Mark Bainbridge
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English
for
the next
90 minutes
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How we…
• Introduce ourselves
• Make small talk
• End conversations
• Commit to contact
• Communicate non-verbally
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But first…
• Most people are nervous
• Pretend to be confident
• Nobody dies
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Introducing ourselves
• Various situations– At a social function– The person sitting next to you– Sitting down to eat
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Social function
• Walking into a room alone
• Look for groups with an opening
• Look for someone on their own
• For a group:– “Good evening, may I join you?”– Thank you. My name is …. from….”
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Social function
• For someone on their own:-– “Good evening, may I join you?”– Extend hand for handshake– “Thank you. My name is …. from…
• When shaking hands:-– Make it firm– Make eye contact
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Social function
• When somebody walks up to you– “May I join you?”– “Please do”– Thank you. My name is ….. from….”– Extend your hand– “I’m …. from…. How nice to meet you”– “And these are fellow travelers from….”
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Person next to you
• In a meeting if someone sits next to you
• If convenient extend your hand– “Hullo. I’m ….. from …..”
• No need to introduce friends on the other side
• If time allows, start small talk– “Is this your first Apec meeting?”
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Sitting down to eat
• For either a buffet or service meal– “Is this seat taken?”– “No, please sit down”– “Thank you. I’m …. from….”
• Shake hands if convenient
• If you are asked– “Is this seat taken?”– “No. Please join me”
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Name cards
• Shake hands then present?
• Offer then shake hands?
• If no sign of the other person’s then:-– Shake hands– Offer name card– “May I give you my name card?”– “Can I please have yours?”
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Small talk
• Difficult for English & non-English speakers
• Not a waste of time
• Gateway to deeper, profitable contact
• Prepare
• Research on who you will meet
• Ask yourself about your country
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Small talk
• Avoid talking about:-– Money– Religion – Politics– Death– Anything too personal
• Don’t rush to sell
• Be an active listener
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Small talk exercise
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Ending conversations
• Part of a group– “Please excuse me, I have an appointment”
• One-on-one– “Sorry, I have enjoyed your company but I
have to leave”– “Sorry, I have to leave, but can we meet …”
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Commit to contact
• Secure an e-mail address
• Write as soon as you return
• Subject: Apec Follow Up
• Opening line:-– “Dear ….
This is …… writing from Taipei. You might recall we met at Apec.”
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Non verbal communication
• Make eye contact when talking & listening
• Lean forward to listen
• Non-intrusive contact
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Questions?