engaging with older users alan newell & maggie morgan queen mother research centre school of...
TRANSCRIPT
![Page 1: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/1.jpg)
Engaging with older users
Alan Newell & Maggie MorganQueen Mother Research Centre
School of Computing University of Dundee
Scotland &MM Training, Dundee
![Page 2: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/2.jpg)
“Design and the Digital Divide”
Insights from 40 years research
into computer support for
older and disabled people
Alan Newell Published by Morgan and Claypool
Summer 2011
![Page 3: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/3.jpg)
Maggie MorganMM Training
Script writer – theatre director
Leverhulme Artist in Residence,
in the School of Computing -2005/2006
Continuing freelance involvement in the research, and conference
presentations
![Page 4: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/4.jpg)
Technology for older people
Needs to be based on:
• Effective communication with the user group,
• Proper requirements gathering,
• Usability and Beauty.
![Page 5: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/5.jpg)
Developing technology for older people
Study your
user population
Design your systems
to respond to their
needs and wants
![Page 6: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/6.jpg)
What they need ?
• A medical model of “cure”
• A focus on the disability
• Patronising design
• Poor aesthetics
• Ignorance of any wider context
![Page 7: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/7.jpg)
What they want !
• A focus on the person
• Their emotional as well as physical needs
• Aesthetics
• Self image
• Personality
![Page 8: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/8.jpg)
Empathetic Design
Design for what
older users
want
- or might want
![Page 9: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/9.jpg)
A primary focus on users
Mutual inspiration – users and researchers in a creative mode
Innovative ways of interacting with users
Real empathy with users
See:
www.computing.dundee.ac.uk/staff/afn
![Page 10: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/10.jpg)
The challenges of communicating with users
• Language and experience barriers- jargon, concepts & metaphors
• Sensory impairments• Lack of trust in technology
• Overriding desire to please
• Keeping focus groups focused
• Time consuming
• Difficult to organize
![Page 11: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/11.jpg)
Ethical issues
• Negative self image• Lack of confidence • Self blame• Operational anxiety • Physical or mental fragility• Informed consent
![Page 12: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/12.jpg)
A user centre
For a cohort of over 200 individuals risingto over 3000
Also work in:Dementia day centres, Residential homes & In home studies.
![Page 13: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/13.jpg)
Wolfson Research Studio Theatre
Purpose designed forinteractive theatre
![Page 14: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/14.jpg)
The use of theatre for:
• Facilitating Focus Groups of users– Requirements gathering
• Communicating to designers and other professionals – User characteristics – User experiences – Ethnographies
![Page 15: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/15.jpg)
Working with theatre professionals
• Research by script writer – iterative discussions with researchers
and older users.
• Dramatic scenarios developed.
• Scenarios performed by professional actors, on video or live theatre.
• Facilitated discussions.
![Page 16: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/16.jpg)
The performance
• Video scenario + facilitated discussion.
• Video scenario + actors in role in
facilitated discussion.
• Live interactive theatre
![Page 17: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/17.jpg)
Techniques
• Audience asked to analyse actions and motivations of players
• “Hot seating”
• Scripted theatre followed by improvisations directed by the audience
![Page 18: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/18.jpg)
Educational Videos
“The UTOPIA Trilogy”
“Relative Confusion”, “Relatively PC”, and others
See:
www.computing.dundee.ac.uk/staff/afn
![Page 19: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/19.jpg)
Concept development
Applications of digital interactive television for older people.
A communication system
![Page 20: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/20.jpg)
![Page 21: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/21.jpg)
Advantages for users.
• Users are engaged in creative activity.
• Theatre liberates users to be creative
• Suspension of disbelief– Future software– The context/environment of use
![Page 22: Engaging with older users Alan Newell & Maggie Morgan Queen Mother Research Centre School of Computing University of Dundee Scotland & MM Training, Dundee](https://reader035.vdocuments.us/reader035/viewer/2022081520/56649f045503460f94c18925/html5/thumbnails/22.jpg)