engaging the generational divide · 2018. 9. 24. · generation x—born between 1965 and 1976....

ENGAGING THE GENERATIONAL

DIVIDEDAVID CIULLO

CEO

CMACAREER.COM / HRPOWERHOUR.COM / DALECARNEGIE.COM

WHY DOES ENGAGEMENT MATTER?


ENGAGEMENT IS PERCEPTION


What Does an Engaged Employee Look Like?


Defining Engagement

The emotional and intellectual commitment of

employees to deliver high performance

Skills +

Knowledge AttitudeEngagement


THE TECH FACTOR


“

”

WHERE AND HOW YOU WORK


Then Now

Partially Engaged • Concentrate on tasks not outcomes

• Want to be told what to do

• Do it, get paid, go home

• Stay with organization longer

• Contribute to bottom line

• Commit to productivity and quality

Fully Engaged

Engagement is Critical to Success

Disengaged • Sow seeds of negativity

• Sabotage progress

• Express mistrust and animosity

29% 35%

45% 50%

26% 20%

U.S. Global


Employee Engagement Pays High Dividends

• High engagement organizations outperform others

by as much as 202%

• High engagement = 19% higher shareholder return

• Engaged employees = lower turnover


5 GENERATIONS IN THE WORKFORCECMACAREER.COM / HRPOWERHOUR.COM / DALECARNEGIE.COM


Traditionalists—born before 1946.

Baby Boomers—born between 1946 and 1964.

Generation X—born between 1965 and 1976.

Generation Y, or Millennials—born between 1977 and 1997.

Generation Z—born after 1997.

GENERATION Z – 72.8 MILLION

• BORN LATE 90’S AND 2000’S

• DIGITAL NATIVES BUT TRULY DESIRE FACE TO FACE CONVERSATIONS

• SAFETY AND STABILITY

• BELONGING/MATTERING – RECOGNITION SOCIAL MEDIA STYLE

• MATTERING MEANS CREATING AN ENVIRONMENT WHERE WE CAN BE

SEEN, ACKNOWLEDGED, APPRECIATED, AND OUR UNIQUE NEEDS ARE

HONORED.

• INDEPENDENT, ENTREPRENEURIAL AND EVEN TERRITORIAL


Satisfaction

with Immediate

Manager

Belief in

Senior

Leadership

Pride in the

Organization

Employee

Engagement

The Three KEY Drivers of Engagement


Emotions Leading to Engagement

Passions

Challenges

Pride

MotivationOpportunities

Strengths


4 Reinforce

2 Example

Appreciation and Recognition

1 Praise

3 Context


Engagement Success Steps

Engagement

Success

Steps

1Create a

culture that

encourages

engagement

2Measure

engagement

periodically

3Develop action

plans to address

disengagement4Hold managers

accountable for

improving

5Recognize and

reward progress


WANT RESULTS – IT’S NOT ABOUT THE


WANT RESULTS - DEFINE IT, LIVE IT


WANT RESULTS - THINK DIFFERENTLY


In Closing…


THANK YOU

CMACAREER.COM

DALECARNEGIE.COM

HRPOWERHOUR.COM

[email protected]


engaging the generational divide · 2018. 9. 24. · generation x—born between 1965 and 1976....

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