engaging learners in the virtual classroom
TRANSCRIPT
© 2015 NetSpeed Learning Solutions. All rights reserved. 1
Engaging Learners
in the
Virtual Classroom
March 5, 2015
© 2015 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Apply five techniques to create a
compelling virtual classroom
• Use all the interaction tools in your
web conference platform to build
engagement
• Minimize multi-tasking in your
webinars
© 2015 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience
• Author of Great Webinars
• An expert in collaborative,
engaging virtual learning
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Questions!
What is your top-of-mind question today?
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Confess
How often do you multi-
task when attending
webinars?
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Self Assessment
I design engaging online
learning programs.
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Self Assessment
I build virtual presence
when I deliver online
learning.
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Self Assessment
I facilitate learning instead
of lecturing in the virtual
classroom.
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Self Assessment
I use all the interaction
tools in my web platform.
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Self Assessment
I make my virtual learning
sessions “sticky.”
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Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
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Spend no more
than one minute
per slide.
Technique 1
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Use less text and
more compelling
images.
Technique 2
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Your Virtual Tool Kit
Chat
Polling
Annotation Tools
Emoticons/Status Icons
Video/Audio
Streaming Video
Breakout Rooms
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Your Virtual Tool Kit
What interaction tools do you use
most often?
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Your Virtual Tool Kit
Chat
Polling
Annotation Tools
Emoticons/Status Icons
Video/Audio
Streaming Video
Breakout Rooms
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A Challenging Coworker
The Manipulator
The coworker who attempts to
influence your attitude or behavior
through deception or secrecy.
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Chat with Video
What clues in the video tell you that you might be
working with a manipulator?
Example
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Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
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Discovery Learning?
Is it possible to create a discovery learning
experience in the virtual classroom?
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Ask good
questions to
facilitate learning
Technique 3
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Why Ask Questions?
• Develop interest in the topic
• Check on learner readiness
• Review key concepts
• Stimulate thinking and
insight
• Develop critical thinking skills
• Encourage learning transfer
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Research
• More effective in producing
achievement gains
• Foster learning (particularly oral
questions)
• Result in greater comprehension
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Lower Cognitive Questions
• Probe for facts
• Usually closed
• Direct
• Stimulate recall
• Check for knowledge
Should you ask lower cognitive
questions?
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Status Icons
• Do you agree or disagree?
• Have you printed the handout?
• Are you ready to move forward?
• Let’s give Bob a round of
applause.
• Raise your hand if you have an
example.
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Higher Cognitive Questions
• Stimulate thinking
• Require learners to combine
information or provide
evidence
• Usually open-ended
• Encourage interpretation
• May lead to synthesis or call
for inference
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Example
What is an example of a
higher cognitive question?
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Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
© 2015 NetSpeed Learning Solutions. All rights reserved. 44
Social or Virtual Presence
The way people represent themselves in their online environment
The degree to which a facilitator is perceived as a “real” person online
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Streaming Video
Do you like the facilitatoron streaming video?
Why or Why Not?
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Building Virtual Presence
• Reduced ambiguity
• Increased connection
• Reduced conflict
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Look into the
camera when you
are speaking
Technique 4
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Look into the
camera when
they are speaking
Technique 5
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What Most Learners Say
• Builds rapport
• Holds attention
• Creates connection
• Reduces the tendency to multi-task
• Creates the experience of a virtual
classroom
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Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
53© 2015 NetSpeed Learning Solutions. All rights reserved.
Interact every two
to three minutes
Technique 6
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Think of a time when you have
manipulated a person or a
situation by withholding
information, flattering, or sharing
information in secret.
What motivated you?
Reflection Chat
Example
© 2015 NetSpeed Learning Solutions. All rights reserved. 55
Debriefing Chat Comments
• Use their names
• Comment on their points
• Link comments
• Get to know them
• Encourage peer-to-peer
chatting
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Collaborate on
shared problems
Technique 7
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Interact!
• Pose juicy questions to stimulate
thinking.
• Use chat to solicit open responses.
• Use polls to capture and compare
opinions.
• Generate ideas on a whiteboard.
• Use breakout rooms to problem
solve.
© 2015 NetSpeed Learning Solutions. All rights reserved. 61
Extend Respect
• Use good listening and questioning skills to
encourage openness.
• Pay attention to your gut/intuition.
Example
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Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
64© 2015 NetSpeed Learning Solutions. All rights reserved.
Use stories to
frame key points
Technique 8
© 2015 NetSpeed Learning Solutions. All rights reserved. 66
Story with Poll
Which behavioral clues have you
experienced personally at work?
• Offers unusual favors, gifts or flattery
• Appeals to your sense of guilt
• Deceives you
• Presents only positive reasons (no
negatives)
• Misrepresents or excludes data
• Whispers in your ear
• Asks a leading question or pretends to
ask for input
• Tells stories that are inconsistent
Example
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Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
© 2015 NetSpeed Learning Solutions. All rights reserved. 71
What’s Next?
What is one action you intend to take as
a result of participating in this webinar?
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Virtual Facilitator Training
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conference platform
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