engaging employees through hplt
TRANSCRIPT
Lead International UK
Lead International Jordan
Lead International USA
Lead International India
Serving Companies and Leaders Globally
1 See and Shape the Future
2
3
4
5
Engage and Develop Others
Reinvent Continuously
Value Results & Relationships
Embody the Values
Learning Objectives
• Understanding Engagement
• Measuring Engagement
• Driving Engagement through High
Performance Teams
Defining Engagement
• Engaged employees are involved in, enthusiastic about, and committed to their work and contribute to their organization in a positive manner.
• They work with passion, perform at consistently high levels, drive innovation and move their organization forward
What percent of employees worldwide
are engaged at work?
A) 13 percent
C) 53 percent
B) 33 percent
D) 73 percent
What percent of employees in South Asia
are engaged at work?
A) 50 percent
C) 20 percent
B) 30 percent
D) 10 percent
What percent of people said they have
the opportunity to do what they do
best at work every day?
A) 20 percent
C) 60 percent
B) 40 percent
D) 80 percent
What percent of people said they have
the opportunity to do what they do
best at work every day?
A) 20 percent
If your manager
primarily…
The chances of you
being actively
disengaged are…
Ignores you 40%
Focuses on your
weaknesses22%
Focuses on your
strengths1%
Measuring Engagement
• Engaged- loyal and psychologically committed to the organization.
• Not Engaged- may be productive but they are not emotionally or psychologically connected to the organization.
• Actively Disengaged- they are unhappy with their work and insist on sharing that unhappiness.
Defining Engagement
• Engaged employees are involved in, enthusiastic about, and committed to their work and contribute to their organization in a positive manner.
• They work with passion, perform at consistently high levels, drive innovation and move their organization forward
“Engaged employees have a line-
of-sight on their own future and
on the organization’s mission and
goals. They are ‘enthused’ and
‘in gear.’”
BLESSING WHITE
EMPLOYEE ENGAGEMENT REPORT 2008
Start with Results
• People have to know what the purpose of the organization is…why do you exist?
• Where are you going?
• What is “success” for your organization?
• Communicate clearly…don’t make assumptions
Qualities of Healthy Teams - Talent
• Character
• Selection & Fit
• Team Oriented
• Work Ethic
• Attitude
• Dedication & Loyalty
• Aptitude
“In determining ‘the right people,’ the
good-to-great companies placed
greater weight on character attributes
than on specific educational
background, practical skills or work
experience…they believed
dimensions like character, work ethic,
basic intelligence, dedication to
fulfilling commitments, and values are
more ingrained.”
Good To Great --- Jim Collins
Take the Interview process
seriously!
Awareness Building:
DISC, Gallup Strengthfinders,
Stand-Out, Meyers Briggs, etc
Know your people, catch them
doing things right.
**Larry on Talent**
How do you find new talent and
discover the talent that is already on
your teams?
Qualities of Healthy Teams - Skills
• Behaviors that can be learned & taught
• Knowledge
• Physical
• Competence
• Quality
• Training & Practice
What is a Coach?
•An instructor or trainer.
•A mentor or tutor.
• Someone who works to developothers.
Performance Coach
• Recognizes that team members have different learning styles.
• Understands that team members are at different learning stages.
• Tailors individual development plans, instruction, and performance evaluation to fit the learning style and learning stage of each team member.
Learning Styles
•Visual - learn new skills by seeing and learn new information best through visuals.
•Auditory – learn best through the use of verbal communication and lectures.
• Tactile – a hands-on approach to learning.
Learning Stages
•Novice – someone just starting out
•Apprentice – someone in training
• Journeyman – someone able to work independently
•Master – someone able to teach others
Qualities of Healthy Teams - Community
• A place where people…– know each other deeply
– serve each other willingly
– genuinely care for one another
– people celebrate and mourn together
• It is what gives additional meaning to the work beyond the value of work itself.
• The element of high-performance teams that turbo charges their performance.
• Separates the great from the good.
How to Build Community
• Build Trust
• Give Time & Love
• Conflict Management – Communication is key
The Leader’s Role in Creating Community
• Value community as much as talent and skills.
• Be vulnerable and transparent.
• Ensure the team invests appropriate time on community-building activities.
• Always look for ways to help the team do life together.