Engage – Letting Agent

Increase Engagement and Reduce Costs

Benefits

Display all of your services and

documents online to your Renters

& Landlords

Employ a modern online lettings

process for the 21st century

Communicate with your customers

using innovative methods

Boost your image as a leading-

edge, forward thinking Lettings

Agents or Landlordsreceived in one month

Through Engage, one client

£500K

The Engage Resident Portal Engage is a multi-functional interface between residents and property stakeholders, that

drives efficiency and saves money by providing a single platform for communication on a functional level and a lifestyle basis.

Engage acts as a separate layer on top of your existing Lettings System, utilising web interfaces to integrate into your system.

This enables you to read and display key information whilst keeping your back-end systems secure.

Information is requested in real-time, so as your staff update your Lettings System; the information is available to the resident via Engage immediately.

Engage Resident Portal

Lettings System

Referencing eSignatures Document Systems

Online Payment Gateways

(WorldPay, allpay, PayPal etc.)

Tenancy Application Process• To assist quick applications for

properties, Engage offers an application module for Lettings and Market Rent properties.

• The application module can facilitate the following:

• Automatic account creation;• Payment of Holding fees;• Referencing progress updates;• Signed agreements online via

eSignatures;• Payment of Deposits and Initial

Rent;• And more.

• The application module is dynamic, allowing you to specify the number and manner of stages according to your business workflows.

Home Page• Modular design of the homepage

allows configurability to highlight key areas of the Portal to your residents.

• Widget buttons enable users to get to functionality quickly such as Maintenance requests, Make a Payment, or Travel information.

• Noticeboards can be displayed depending on resident groups.

• The Portal is configured according to your company branding, with your company logo and colours throughout.

• Rich content allows you to show pictures, videos, interactive home guides, and local news events.

Self-Service• By integrating with your current

housing management solution, residents are able to:

• Log maintenance requests;

• View current status of maintenance requests;

• Make a Payment on rent or service charges;

• Download tenancy documents;

• View statements and correspondence.

• Increasing the Self-Service functionality of your business reduces the number of calls you receive and lowers costs.

My Home• Resident manual information can be

stored and filtered according to member groups allowing you to display different information to different areas.

• Content can be uploaded using standard text, pictures, videos, and links to helpful information.

• Documents, e.g. appliance manuals, can also be uploaded and available for residents to download.

• Changes are made via the Content Management System immediately, reducing paper and time to advise residents of any changes.

My Neighbourhood• Local information to help

residents with where to find services in their local area.

• Amenities items such as Police Stations, Banks, Post Offices, Places of Worship, Dentists etc.

• Leisure items such as Restaurants, Sports Facilities, Community Centres, Parks & Recreation, Bars etc.

• Transport items such as Bus Stops & Stations, Train Stations, Car Rental locations etc.

My Forum• Encourage community engagement

with a privately accessed resident forum, enabling residents to contact each other regarding:

• Local events;

• Best places for food & drink in the area;

• Organise clubs & societies;

• Buy & Sell;

• and lots more.

• Moderating tools allow you to act upon bad behaviour:

• Profanity filters

• Report a comment

• Removal of access

My Offers• Unique offers encourage residents to

come back to the Portal to use it on a daily basis.

• Residents are able to set what offers they would like to receive to reduce unwanted advertising.

• Offers can be filtered by resident groups and special offers can be provided to residents to encourage them to get online.

• Creates revenue generating opportunities as a third party marketing platform for local businesses.

Landlord Portal• A unique login that allows a landlord

to:• Manage all of their properties in

one place;• View all tenancies on their

properties with key dates and lease information;

• Make fee payments;• View and download documents,

certificates, and statements;• View and act on key tasks and

checks.

Commercial Engage is sold as SaaS, on a per property per month licence. This means that you receive:

All new software releases as they are available All new functionality provided on out-of-the-box modules Support to retailers with uploading of their offers to your residents Maintenance of the software including all bug fixes All software release will be built for use on all new hardware, mobile devices and operating systems Hosting of the service across two data centres ISO 27001 maintenance Data storage of approx. 5GB per household (including data traffic) 24/7/365 access to the Fifosys service desk for 10 named individuals Real-time upload of tenant changes and account invitations to register to the Portal Monthly statistical reports

Next Steps – Phased Implementation

Scoping

• Confirm business objectives

• Confirm current scenario (Where are you now?)

• Confirm stakeholders & users (Who is involved?)

• Confirm constraints• Confirm context on

how it will be used

Requirements

• Confirm functional requirements (What should it do?)

• Confirm non-functional requirements (Performance & Operational)

• Confirm process requirements (Impact and Change)

• Confirm user experience requirements

• Confirm ownership of requirements (Who is responsible?)

Design

• Prototypes• User experience

reviews• Solutions design• Technical design• Specification

document• Detailed Proposal

Implementation

• Project management initialisation

• Agile development process• Development• Test• Review

• Beta Release• User Acceptance

Testing• User Training• Static Content Upload• Import Resident

Information

Who we are Fifosys are property specialists who will help you to differentiate your services through customised,

innovative and reliable IT and infrastructure solutions, managed services and leading-edge consultancy.

Our Core Services are to Innovate; Integrate; Connect; and Support.

We understand your market and your priorities, with detailed knowledge and experience of the property sector.

“Fifosys has been a true business partner. They’ve engaged with every aspect of our business – as well as managed some complex and challenging relationships with third party suppliers and stakeholders. And they have continually delivered on their promises.”

Anandh Owen, COO, Delancey, UK partner in East Village

Contact Us To register for a demonstration of Engage Letting Agent and to see how it can benefit your

business, please contact us on the following details:

Phone: +44 (0)20 7644 2610

Email: engage@fifosys.com

Address: 7 Hampstead West 224 Iverson Road London NW6 2HL