energy sector job skills & competencies framework · 2016. 11. 2. · performs routine pre-test...

Copyright IBM Company June 2014 Energy Sector Jobs Framework

Energy Sector

Job Skills & Competencies

Framework

IBM recognizes the dynamic talent and skills management issues across all areas of operation in the Energy Sector. While these issues may feel tactical to those involved, they can also have wide ranging impact on the successful and continuing operations of the overall business. Many times the issues are not shared, preventing HR and Organizational Development from providing a solution. Through a structured approach to capturing the skills and talent required, you can capture, recognize and manage risk against such issues as:

Government Regulation and Compliance

Communication of standards for executing operational procedures

Vendor management and compliance to expected service and quality levels

Industry consolidation, mergers and acquisitions When poorly applied knowledge or practices are left unchecked, the costs can be measured in billions of dollars; from missed identification of reserves to catastrophic system failure. In an organization it may be easy to answer a question such as “How many drill bits do we have?” or “What is our retail sensitivity to price changes?”, but the same cannot be said when asked of knowledge, skills or people and their organizational impact in using or making those decisions. Using a Job and Competency Framework, you will be able to lay the foundation for answering:

How many people and who and where are the ones with critical skills to support a new operation?

What is it that our top people do best? Replicate and recruit to best performance standards.

Can we prove our compliance and audit our processes?

What is our mission critical knowledge and where does that institutional memory reside?

How/who do we integrate following an acquisition, to optimize the resources and investment? These challenges are not just limited to the operational side of a business, but also include an enterprise-wide focus. The IBM library includes specific and unique jobs by industry, like the Energy and Oil & Gas industries, and those shared services such as HR, IT, etc. The IBM models provide complete job and competency data across the job families commonly found in organizations. For more than 20 years, the IBM Competency Framework has been deployed in many organizations to help

them - either independently or as part of a larger HR strategy - improve learning, development and

performance of a company’s most critical components. Using the content library is a rapid and robust way to

customize your organizationally aligned competencies and job profiles.

IBM offers Job Skills & Competencies across 18 different industries. This is but one of those libraries. Kenexa

offers complete solutions to support your Talent Management requirements including cloud based software

to manage your workforce Job Skills & Competencies, Employee Self-Assessment, Manager Assessment, Skills

Gap analysis and more.

IBM

Energy Sector Job Competencies Framework

1) Skills Architecture & Types of Skills………………………………………………………………….Page 4

2) Overview of all Energy Sector Jobs Framework……………………………………………….Page 5

3) Job Titles in the Framework…………………………………………..………………………………..Page 6

4) Sample Jobs:

a) Nuclear Engineer

Job Title / Band…………………………………………………………………………………Page 9

Competencies for this Job…………………………………………………………………Page 10

Proficiency Levels and Behavioral Indicators by Competency……………Page 11

Learning Resources by Competency…..……………………………………..........Page 12

Development Statements (SMART Goals) by Competency…..…………..Page 13

Coaching Tips and Interview Questions by Competency…………………..Page 14

b) Rig Supervisor (Oil & Gas)

Job Title / Band……………………………………………………………………………Page 15

Competencies for this Job……………………………………………………………Page 16

Proficiency Levels and Behavioral Indicators by Competency………Page 17

Learning Resources by Competency…..……………………………………....Page 18

Development Statements (SMART Goals) by Competency….. ……..Page 18

Coaching Tips and Interview Questions by Competency……………..Page 19

IBM


IBM COMPETENCY ARCHITECTURE

IBM

Overview of Energy Sector Jobs Framework

9 Job Families

Job Family Name # of Jobs

Energy / Oil & Gas Functions:

Exploration (Oil & Gas) 12

Production (Oil & Gas) 10

Refining & Processing 11

Sales & Marketing (Oil & Gas) 10

Fossil & Hydro Power 9

Nuclear Power 11

Energy Business Services 9

Power Supply & Distribution 8

Retail Energy Services 10

90 Jobs

Job Descriptions, Profile, Primary

Responsibilities and expected Proficiency

levels for incumbents in the role

345 Competencies

Functional/ Technical 200

Core/Foundational 145

(Business, Individual,

Management & Leadership)

Each Competency with 4 levels of

Proficiency defined by 21 unique behavioral

descriptors:

Level 1: Basic Understanding

Level 2: Working Experience

Level 3: Extensive Experience

Level 4: Subject Matter Depth/Breadth

Mapped to each unique competency, tools

for applying your framework in

operational projects:

Learning Resources

Interview Questions

Development Goals

Coaching Tips

Performance Writing Assistance

Job

IBM

Energy Sector Competencies Framework

Job Family and Job Titles

Job Function Job Title

Exploration Discovery of oil and gas deposits through geoscientific data and onshore/offshore exploratory drilling.

Exploration and Production Director

Exploration Manager

Geoscientist Manager

Reservoir Engineer (Exploration)

Completion Engineer

Drilling Engineer (Exploration)

Geologist

Geophysicist

Petrophysicist

Project Engineer (Exploration)

Rig Supervisor

Roughneck

Production Extraction of oil and gas from their original deposits through onshore and offshore drilling.

Production Manager (Oil & Gas)

Drilling Operations Manager

Oil Field Manager

Reservoir Engineer (Production)

Drilling Engineer (Production)

Production Engineer (Oil and Gas)

Project Engineer (Production)

Subsea Operation Engineer

Oilwell Pumper

Derrickman

Refining and Processing Oil refining, petrochemicals, and gas processing.

Refinery Manager

Engineering Support Manager

Refinery Maintenance Manager

Refinery Operations Manager

Environmental Engineer (Refining)

Safety Engineer (Refining)

Chemical Engineer (Refining)

Mechanical Engineer (Refining)

Process Engineer (Refining)

Project Engineer (Refining)

Refinery Operator

Marketing & Sales Wholesale and retail sales and marketing of crude oil, natural gas and petroleum products

Marketing Director (Oil and Gas)

Marketing Manager (Retail)

Marketing Manager (Wholesale Oil and Gas)

Account Manager (Wholesale)

Area Manager (Retail)

Sales Engineer (Wholesale)

Marketing Specialist (Retail Oil and Gas) Market Analyst (Oil and Gas)

Gas Station Manager

Sales Representative (Retail)

Fossil and Hydro Power

Jobs related to generation of electricity through fossil fuels or hydroelectric sources.

Business Development Manager, Hydro and Turbine

Hydroelectric Production Manager

Power Plant Maintenance Manager

Hydro Engineering Supervisor

Fossil and Hydro Project Manager Fossil Mechanical Engineer Fossil Power Plant Performance Engineer Safety Engineer, Hydro Hydroelectric Plant Technician Nuclear Power

Jobs that are specific to the generation of electricity by nuclear power.

Nuclear Waste Project Director

Nuclear Operations Manager Nuclear Quality Assurance Manager Senior Nuclear Engineer Nuclear Engineer Nuclear Electrical Engineer Nuclear Facilities Engineer Nuclear Mechanical Engineer Nuclear Safety Engineer Nuclear Test Engineer Nuclear Monitoring Technician Energy Business Services

Jobs that are common to all energy industry companies independent of the type of energy source.

Energy Services Sales Executive

Power Generation Services Director Energy Business Development Manager Attorney, Energy Energy Business Project Manager Energy Business Analyst, Senior Energy Business Consultant, Senior Energy Auditor Energy Administrator Power Supply and Distribution

Jobs related to electric power distribution.

Power Supply Manager

Power Supply System Technician Engineering Services Supervisor Power Supply and Transmission Services Supervisor Power Distribution Supervisor Power Distribution System Designer Power Supply Technician, Senior Load Dispatcher

Retail Energy Services

Jobs related to the marketing and sales of energy products to commercial and residential consumers.

Energy Retail General Manager

Energy Retail Account Manager Energy Retail Customer Service Manager Energy Retail Marketing Manager Energy Retail Product Manager Energy Retail Sales Manager Energy Retail Customer Service Representative, Senior Energy Engineer Energy Retail Project Engineer Energy Retail Sales Representative, Senior

IBM


Nuclear Engineer- Sample Job profile

Job Function Name: Nuclear Power

Job Title Nuclear Engineer

Job Description Designs and constructs nuclear reactors and power plants; monitors the operations of nuclear power plants to ensure efficiency and safety.

Job Responsibility 1 Designs and constructs nuclear reactors, power plants and associated systems (e.g. transport systems), according to research and upon complete evaluation of systems.

Job Responsibility 2 Ensures proper calculations and analyses of nuclear criticality, shielding, source term and containment.

Job Responsibility 3 Monitors the operation of nuclear power plants to ensure compliance with safety standards and regulations.

Job Responsibility 4 Completes other administrative duties, including nuclear project budget preparation, traceable documentation development, etc.

Job Band

Nuclear Engineer - Skills & Competencies

Competency Code

Competency Name Proficiency Importance

B0300 Core Application Systems 3 - Extensive experience Medium

B0750 Budgeting 2 - Working experience Medium

B1030 Quality Management 3 - Extensive experience High

B1050 Process Management 2 - Working experience High

B1060 Effectiveness Measurement 3 - Extensive experience Medium

B1070 Employee Health and Safety 3 - Extensive experience Medium

I0350 Problem Solving 3 - Extensive experience Medium

I0960 Accuracy and Attention to Detail

3 - Extensive experience

High

I1020 Analytical Thinking 3 - Extensive experience High

I1060 Technical Excellence 2 - Working experience Medium

I1070 Technology Advising 2 - Working experience Medium

M0250 Project Management 2 - Working experience Medium

TEN1105 Nuclear Power Plant Construction 3 - Extensive experience High

TEN1110 Nuclear Power Plant Operations and Management

2 - Working experience Medium

TEN1115 Nuclear Safety and Security 3 - Extensive experience High

TEN1120 Nuclear Facilities Management 3 - Extensive experience High

TEN1125 Electrical Engineering - Nuclear Power


TEN1130 Mechanical Engineering - Nuclear Power


TEN1135 Testing - Nuclear Power 2 - Working experience Medium

TEN1140 Nuclear Monitoring and Evaluation

2 - Working experience High

TEN1145 Nuclear Fuel Cycle 2 - Working experience High

TEN1150 Nuclear Reactor Operations and Management

3 - Extensive experience High

TEN1155 Nuclear Reactor Research and Development

2 - Working experience High

TEN1160 Nuclear Shielding and Radioactive Decontamination

3 - Extensive experience High

TEN1165 Nuclear Materials Transportation and Storage


TEN1170 Nuclear Wastes Disposal and Management


TEN1175 Nuclear Accident and Crisis Management


Let’s explore

this Skill

(Details on

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Let’s explore

this Skill

(Details on

next pages)

Testing – Nuclear Power: Competency

Proficiency Levels and Behavioral Indicators

Competency Code I0960 TEN1135

Competency Name Accuracy and Attention to Detail Testing - Nuclear Power

Competency Description

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Knowledge of techniques used to test and evaluate the efficiency and effectiveness of a nuclear power plant's facility systems; ability to utilize these to make recommendations for adjustments or improvements.

Level 1 - Basic understanding

Explains the importance of accuracy in own function or unit.

Explains main testing techniques, methods and systems used in a nuclear power plant.

Identifies tasks or outputs that require accuracy and detail-level attention.

Identifies main testing areas, items and considerations in a nuclear power plant.

Describes consequences of errors within own unit or function.

Explains the important testing issues and activities prior to running a nuclear power plant.

Identifies the procedures for making sure that results are mistake-free.

Describes testing agencies and required resources for carrying out testing activities within a nuclear power plant.

Level 2 - Working experience

Processes limited amounts of detailed information with good accuracy.

Performs routine pre-test tasks for facilities and systems in nuclear power generation.

Utilizes specific approaches and tools for checking and cross-checking outputs.

Examines the capability of automatic testing techniques and systems within a nuclear power plant.

Develops and uses checklists to insure that information goes out error-free.

Conducts mechanical, electrical and electronic testing for a nuclear power plant.

Accurately gauges the impact and cost of errors, omissions, and oversights.

Reports on problems or malfunctions related to the control board within a nuclear reactor control room.

Learns from mistakes and applies lessons learned.

Participates in commissioning testing for a nuclear power plant in order to evaluate the capability of electricity generation.

Level 3 - Extensive experience

Processes large quantities of detailed information with high levels of accuracy.

Oversees testing within a nuclear power plant; ensures that standards, regulations and requirements are upheld.

Productively balances speed and accuracy. Tests advanced systems to examine the reliability of the instrument board within nuclear power testing.

Implements a variety of cross-checking approaches and mechanisms.

Designs testing criteria and indexes of nuclear power related facilities and systems for evaluation purposes.

Evaluates and makes contributions to best practices.

Supervises stress testing and computer simulation processes to ensure the nuclear reactor's ability to withstand damage when disaster strikes.

Demonstrates expertise in quality assurance tools, techniques, and standards.

Recommends improvements for the accuracy and efficiency of testing processes by using various testing techniques and methods; solves complex problems when they arise.

Employs techniques for motivating personnel to meet or exceed accuracy goals.

Coordinates risk evaluations with external experts and authoritative agencies.

Level 4 - Subject matter depth and

breadth

Supports and communicates the organization's quality management process.

Leads testing projects and staff in a nuclear power plant.

Discusses the value and associated costs of formal walkthroughs.

Creates testing plans to assess the reliability and accuracy of facilities and systems in a nuclear power plant.

Designs techniques for measuring the cost and impact of errors.

Establishes best practices within the nuclear power facility.

Evaluates manual and electronic tools and techniques for enhancing accuracy.

Develops testing related training programs to improve the skills and abilities of staff members.

Coaches others in methods of identifying and correcting errors, oversights and omissions.

Builds and manages relationships with testing agencies and auditing organizations to remain up to date on the latest testing requirements and standards.

Monitors the industry for new tools and techniques in assuring accuracy.

Predicts development trends in nuclear power plant related testing activities and considerations.

Consistent

Codes

Recommended

Proficiency

Levels


Learning Materials (Competency Specific)



Competency Type Interpersonal Competencies Technical – Energy Industry

LR Count 15 7

LR1 ACT-004: 10-Minute Staff Updates ACT-00043: Attend Risk Assessment Conferences

LR2 ACT-011: Request Review of Your Written Material

BK-01018: Maintenance of Process Instrumentation in Nuclear Power Plants

LR3 ACT-015: Solicit Feedback BK-01020: Nuclear Power and Safety: Electric Power Generation and Control

LR4 ACT-031: Visit Local Library or Bookstore BK-01019: Power Plant Surveillance and Diagnostics: Applied Research with Artificial Intelligence

LR5 ACT-051: Solicit Advice from Others BK-01021: Power Quality in Power Systems and Electrical Machines

LR6 ACT-054: Measure the Quality of Your Writing ORG-11145: World Association of Nuclear Operators (WANO)

LR7 ACT-099: Consult with Subject-Matter Expert ORG-11144: World Nuclear Association(WNA)

LR8 BK-3050: Skillbuilding

LR9 BK-3052: Powerful Proofreading Skills

LR10 BK-0887: Proof It!

LR11 BK-0360: Editing Today

LR12 BK-3023: Managing Time and Space in the Modern Warehouse...

LR13 BK-3024: How to Quickly Learn Typing and Easily Improve Your Speed and Accuracy

LR14 BK-3025: Cortez Peters' Championship Keyboarding Drills

LR15 BK-3051: Handbook for Proofreading

Learning Reference Code

Learning Reference Type

Learning Reference Name

Learning Reference Description

Author Publisher or Vendor

Publish Year

Provider Web Address or ISBN/ASIN

BK-3023 Books

Managing Time and Space in the Modern Warehouse...

"Subtitle: With Ready-To-Use Forms, Checklists & Documentation."

Bolten, Ernst

AMACOM 1997 Amazon ISBN-13: 978-0814479568

ACT-00043 Activities On & Off the job

Attend Risk Assessment Conferences

"Attend national conferences discussing risk assessment methodologies, processes, current dilemmas and further development trends."

Consistent

Codes

Learning

References


SMART Goals (Competency Specific)



Development Statements

Development Statement

Group

Development Statement Name

Development Statement Description


Group


Name

Development Statement Description

Quantitative Error and Omission Reduction

Reduce errors and omissions in group work by 5% in the next year by coaching others in how to properly identify and correct the errors and omissions.

Qualitative Nuclear Power Plant Testing Plan

"Within 3 months, develop a testing plan designed to evaluate the capability and stability of the nuclear power plant's facilities and capabilities."

Qualitative Documenting Common Errors

"Create an FAQ detailing common accuracy errors or oversights, and update quarterly."

Qualitative

Nuclear Power Plant Testing Processes and Standards

"Within 6 months, establish testing processes and standards for technical staff to ensure operations are performed smoothly."

Quantitative Increase Accuracy

Increase work accuracy by 5% in the next year by checking and cross-checking work.

Quantitative

Evaluation Indexes for Nuclear Power Plant Testing

"In 6 months, design 5 evaluation indexes to test the safety and capability of a nuclear power plant's facilities and systems."

Quantitative Quality Assurance

Spend 10% of your time each month performing quality assurance on work using appropriate tools and techniques.

Quantitative Resolving Facility Testing Problems

"On a quarterly basis, review and update testing requirements; based on this review resolve 95% of the problems related to facility testing in the nuclear power plant."

Qualitative Rely on Multiple Reviewers

"By the end of the year, implement a "two-reviewer" system to check for accuracy in the final work product."

Qualitative

Training Program Testing Practices

"Develop a training program that focuses on standard testing practices within a nuclear power plant, within the next 6 months."

( SMART Goals )

SMART

Goals

Consistent

Codes


Coaching Tips and Interview Questions (Competency Specific)

Competency Code

I0960 TEN1135

Competency Name

Accuracy and Attention to Detail Testing - Nuclear Power

Coaching Tips

Coaching Tip Group

Coaching Tip Name

Coaching Tip Description Coaching Tip

Group Coaching Tip

Name Coaching Tip Description

Improving Operations

Improve Accuracy Through Automation

Look for ways to automate complex calculations or recurrent processes in order to reduce opportunity for errors.

Professional Development

Learn from Nuclear Power Testing Engineers

Communicate with testing engineers on the main considerations and skills of facility and system testing in a nuclear power plant.

Vigilance Work Checklist

Create a checklist for yourself and others to use when checking work. Make sure to check off each step to ensure completeness and accuracy.

Relationship Building

Latest Requirements in Nuclear Power Plant Auditing

Connect with nuclear power plant auditing agencies to familiarize yourself with the latest testing requirements and quality standards.

Vigilance Review Quality Processes

Review quality processes to ensure they address all of the common errors made in deliverables.

Career Building Participate in Safety Systems Evaluation

Participate in evaluating risk control practices within your nuclear power plant.

Exploring Explore Solutions for Related Testing Issues

Explore better solutions for nuclear power plant testing; make a list of tentative solutions.

Vigilance Testing Projects

Analyze the feasibility of prospective nuclear power plant projects to ensure that all aspects and objectives are considered before carrying out these projects.

Interview Questions

Interview Question

Group

Interview Question Name

Interview Question Description

Interview Question

Group

Interview Question Name

Interview Question Description

Results

Past Experience Effective Attention to Detail

Give me an example of a time you paid close attention to detail and how it helped you avoid a mistake.

Fit Nuclear Power Plant Testing Experience

Describe your system testing experience within a nuclear power plant.

Solution

Past Experience Ineffective Attention to Detail

Tell me about a time when paying too close attention to details has hindered you and how you resolved it.

Problem Nuclear Instrument Board Testing

Describe your biggest challenge in testing the stability and reliability of the instrument board within the nuclear reactor control room?

Solution Describe Project Detail Process

What process do you use to make sure you don't miss any details before a project is completed?

Knowledge Nuclear Equipment Safety Issues

What safety issues should you be aware of when working with nuclear equipment?

Fit Acceptable Accuracy Levels

Do you think that less than 100% accuracy is acceptable? In what situation?

Results Vulnerability Assessment Experience

Describe any vulnerability assessments you participated in; what were the results of these assessments?

Results Improving the Accuracy of Others' Work

Tell me about something you did that helped others improve the accuracy of their own work.

Trends Nuclear Power Trends

"What trends do you foresee in nuclear power plant testing, within the next 5 years?"

Consistent

Codes

Coaching

Tips

Interview

Questions

IBM

Energy Sector Competencies Framework

Oil Rig Supervisor- Sample Job profile

Rig Supervisor- Job Band

Rig Supervisor Job - Skills & Competencies

Let’s explore

this Skill

(Details on

next pages)

Drilling Rig Operations: Competency

Proficiency Levels and Behavioral Indicators

Consistent

Code

Recommended

Proficiency

Level


Learning Materials and SMART Goals (Competency Specific)

( SMART Goals )

Consistent

Code

Learning

References

SMART

Goals


Coaching Tips and Interview Questions (Competency Specific)

Consistent

Code

Coaching

Tips

Interview

Questions

energy sector job skills & competencies framework · 2016. 11. 2. · performs routine pre-test...

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