enercare connections inc. (eci) kevin neild mark polston · • ultimate goal –deploy a solution...
TRANSCRIPT
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ENERCARE CONNECTIONS INC. (ECI)
TO SAAS OR PAAS?SELECTING THE RIGHT CLOUD APPROACH
PRESENTERS• Kevin Neild• Mark Polston
PLACE
• Austin, TX
CLIENT
• OUUG – CC&B
DATE
• March 2020
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ABSTRACT
2
Enercare, Canada’s largest sub-metering service provider, along with their implementation partner, Red Clay Consulting, will share their considerations, thought processes and lessons learned in formulating a cloud strategy to migrate from CC&B on-premise and upgrade to C2M.
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
PRESENTERS
3
Mark Polston
Managing Consultant
Red Clay Consulting
Kevin Neild
Vice President, Operations and Planning
Enercare, Inc.
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
AGENDA
• Introductions
• About Enercare Connections Inc. (ECI) & Red Clay
• Making the Pivot from CC&B to C2M
• Evaluating Cloud Options: SaaS vs. PaaS
• Takeaways & Considerations
• Conclusion
4
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
SHIFT THE LID
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ABOUT RED CLAY
6
Leverage Oracle Utilities Cloud solutions to automate and
support critical meter-to-cash business processes.
Customer Solutions
Metering Solutions
Field Solutions
Commercial Solutions
Managed Services
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ABOUT RED CLAY
7
− 20+ Years of Success
− First Oracle UtilitiesCustomer-to-Meter (C2M) implementation
− Zero Failures
We Help Utilities Confidently Meet the Challenges of
Today and Understand the Opportunities of Tomorrow.
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ABOUT ENERCARE CONNECTIONS INC (“ECI”)
• Supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential buildings and commercial buildings
• Sub-metering equipment is owned by ECI (Triacta) and is integral to providing metering services to the occupant
• Installed 203,000 units across 1,500 buildings in 80 municipalities spanning many types of buildings, primarily in Ontario
• Clients can measure utility usage for each individual unit in their building (thus the primary connection between the utility and the end-user), proven to generate energy conservation up-to 40% savings
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ECI’S CURRENT STATE
9
MDM Push Utility
- Windows Service (.Net)- Queries Bill
Ready Data from Esmart, ADM and
Utilismart-Also pushes data to CC&B based on
CC&B Reads request during
billing. MDM Reads Repository
ADMESMart
PrimeRead
Daily Batch
Daily Batch Batch/On-Line
CC&B
Nightly/On-Demand
Complex Billing
On-Demand
RevAssurance
Quadlogic
Report
Validations, Estimations (VE?)
Utilismart (External MDM)
PL/SQL Stored Procs
MDM Push Utility
MDM Push Utility
MDM Push Utility
Crystal Report (PL/SQL Stored
Procs)
MDM Reads Repository SOAP
Web Service (.NET WCF)
Quadlogic Meters are Dialed Into By PrimeReads
Software
- Triacta Meters FTP (Self Managed Meters)
- TAPWatch 2, 3 – Managed Software Dials Up to
meters and transfer Data-IQ – Managed Software
dials in to FTP and transfers data
Elster Meters Managed By Utilismart (upload to FTP)
GWF - FTPMV90 – Manually collected, MVRS ADM sync utilities will
parse FTP Files or Read from Managed
Software Databases
Utilismart – Multispeak SOAP
Web Service
Different Formats, Different Protocols, Different Standards
1. Electricity2. Water
3. Gas4. Thermal
Validations, Estimations and
Edits(VEE)
Complex Billing Allocation Model
Bill-Ready Readys
Billing of Allocated Meters
Common Area Remittance
Customer Care & Billing
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
MAKING THE PIVOT TO C2M – WHY?
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• Ultimate goal – deploy a solution that enables the business for continued growth
• Ability to scale system to meet the needs of a large meter population, continually growing 20% annually
• Consolidate multiple homegrown MDM systems, standardize usage validation & estimation processes into a single repository
• Consolidate and automate, manual business processes currently managed outside of CC&B
• Minimize extensions by adopting latest functionality
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
MAKING THE PIVOT TO C2M – HOW?
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Identify Key Pain Points
Analyze our Business
Processes
Create New Requirements
Change the Process not the Product
Map Business Processes to Base Product
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
WHY CLOUD?
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
SAAS VS PAAS COSTS - CONSIDERATIONS
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SaaS PaaSCCS / C2M Licensing
OPEX – CCSCAPEX - Perpetual
OPEX – Maintenance
Initial Upgrade CAPEX / OPEX CAPEX / OPEX
PaaS Hosting N/A OPEX
Ongoing Patching N/A OPEX
Upgrades N/A CAPEX / OPEX
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
DOLLARS AND SENSE!
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0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000
$7,000,000
$8,000,000
$9,000,000
Y0 Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10Years
C2M Annual Cost of Ownership
SaaS PaaS ECI Customer Base
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
DOLLARS AND SENSE!
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SaaS$12,140,000
PaaS$14,070,000
$10,000,000
$10,500,000
$11,000,000
$11,500,000
$12,000,000
$12,500,000
$13,000,000
$13,500,000
$14,000,000
$14,500,000
C2M Total Cost of Ownership (Discounted)
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ORACLE PAAS CLOUD TOOLING – C2M
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RUNTIME
MIDDLEWARE
O/S
VIRTUALIZATION
SERVERS
STORAGE
NETWORKING
APPLICATION
DATA
PLATFORM AS A SERVICE
Oracle Owns
Client Owns
Simple Provisioning
Back-up/ Recovery (HA &
DR)
High Security Automated DBA & Patching
DATABASE
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
ORACLE SAAS CLOUD TOOLING - CCS
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RUNTIME
MIDDLEWARE
O/S
VIRTUALIZATION
SERVERS
STORAGE
NETWORKING
APPLICATION
DATA
SOFTWARE AS A SERVICE
Oracle Owns
Client Owns
Simple Provisioning
Back-up/ Recovery (HA &
DR)
High Security Automated DBA & Patching
DATABASE
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
SAAS VS PAAS
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SaaS PaaSRelease Management Forces a discipline of
adopting latest releasesUp to ECI
Data Access Access is different(Data ownership still ECI)
Same as current solution
Configurations & Extensions
Need to be SaaS compliant(Latest tools, Groovy)
Same as current solution
Production Support Oracle monitors infrastructure
Same as current solution
Scalability On-demand elasticity Same as current solution
Functionality Early availability, more comprehensive, more
integrated/testedSame as current solution
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
THE DECISION: CCS (SAAS)
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Oracle’s Customer Cloud Solution (CCS) meets ECI’s goals
• Will lower operational expenses and reduce capital projects
• Ensure focus on core business, not application Infrastructure
• Stay current with latest releases
• Ensure adoption of new functionality
• Scale to support projected growth in submetering market
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
CONSIDERATIONS FOR SAAS
2020
Re-evaluate Reporting Methods
Stay Current, Automate
Testing
Adopt Base, Minimizing Extensions
Leverage New Functionality as
Released
Knowledge Acquisition of
SaaS Tools
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
TAKEAWAYS FOR EITHER OPTION
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• Get Help – from Oracle and a knowledgeable SI
• Considerations are important
• Re-evaluate existing practices
• Determine core organization competencies
• Select option that ultimately fits business goals
• Create a plan to adopt new strategies
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
CONCLUSION
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• ECI is planning for the SaaS solution
• CCS will provide:• Solutions to key pain points
• Consolidate meter to cash processes
• Opportunity to re-evaluate extensions
• Ability to leverage latest toolset
• ECI will focus on adopting base • Change the process, not the product
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d . 23
QUESTIONS?
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© R e d C l a y C o n s u l t i n g , I n c . A l l R i g h t s R e s e r v e d .
CONTACT US
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Kevin Neild
Mark Polston
Red Clay Consulting
271 17th Street, Suite 610
Atlanta, GA 30363
(678) 445-3770
www.redclay.com