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ENAIRE Human Factor Days

Santiago Cortés Burns

Head of the Safety, Security, Quality and

Environment Division

September 2021

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Santiago Cortés Burns

HEAD OF THE SAFETY, QUALITY AND

ENVIRONMENT DIVISION

Mr Cortés has an aeronautical engineering degree from the

Polytechnic University of Madrid and did his final-year project at the

University of Manchester.

He joined the air navigation area of Aena in 2006 to work in the

international sphere, being responsible for several joint activities with

EUROCONTROL and the European Commission. He previously

worked at Ineco on managing participation in European programmes

and SESAR.

He has had responsibilities associated to improving the ENAIRE

integrated management system, including the safety, security, quality

and environment spheres since 2013 and is currently the head of the

Safety, Quality and Environment Division.

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As a result of the Covid-19 Pandemic of 2020,

aviation had to face unprecedented crisis

worldwide.

In the Air Traffic Management Sector, the

airspace remained open, proving that despite

the uncertainty and impact within our existing

systems, human performance remained

balanced, designed, and crucially, able to

adjust.

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Humans are

flexible and

adaptable

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BEFORE 2020

ENAIRE Fatigue and Stress Risk

Management System was officially

launched in January 2020…

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Fatigue and Stress

Management PolicyFSAG (Fatigue and

Stress Safety Group)

TOKAI Tool –

Enaire Reporting

and investigation

Processes

Fatigue and Stress Risk

Management from a

safety perspective

FSRMS – Key areas

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AFTER 2020

Health Safety Protocols and service

continuity, adapting rostering

practices…

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It was stress that

played the

starring role

enaire.esDepartamento de Factores Humanos

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②Organizational and systems approach

⑤Wellbeing

Human Factors and Human Performance considerations for ANSPs – COVID-19

1

③ Identification of impacts on human performance

④Change Management

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Pre-tactical capacity reductions in certain agreed

circumstances

Support controllers with appropriate training

STD high load exercises

Specific attention for controllers having got their

endorsement after Summer 2019

NORMAL OPERATIONS

RECOVERY PLAN

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“Across the industry, there is consensus that

Human Performance will continue to be amongst

the most significant critical success factor in the

future within the ATM industry."

CANSO Human Performance Management Working Group

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Thank you