enabling the reinvention of democracy · enabling the reinvention of democracy 2nd eap...
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e-Governance:
enabling the reinvention of democracy
2nd EaP eDemocracy ConferenceL’viv, Ukraine. Nov. 22, 2019
CORNELIA AMIHALACHIOAE
Moldova e-Governance Agency
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MEANINGFUL DIGITAL-POLICY-SOCIAL INNOVATION ENABLES DEMOCRACY
E-GOVERNMENT WE-GOVERNMENT
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E-TransformationE-TRANSFORMATION AND OPEN GOVERNMENT AGENDAS’ TARGETS
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Digital Services
Information Security
IT capacity building
Favorable Regulatory Framework
Innovative technology
Intelligent IT investment
Data center consolidation
Public services reengineering
Enterprise architecture
Cloud
Interoperability
Modern Access
Channels
Government Technology Strategy Government Decision nr. 710, 20.09.2011
INITIAL POLICY OUTLINE
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REINVENTING THE GOVERNMENT
Customer-centric. Customer-driven. Inclusive
Rationalize and Reengineer BEFORE going digital
Data – meaningful opening, use and exchange
Close the feedback loop. Real-time dialogue
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Digital by Default
Framework
REINVENTING THE GOVERNMENT
Security by design
Mobile by default
Content Portability
Open Data by default
APIs
Cloud First
Shared by default
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PUBLIC SECTOR DATA PORTAL DATE.GOV.MD
Foundation: Open Govt. Data Portal- launched in April 20112014 and 2015 – upgraded (participation modules, stats, apps, OD catalogues)November 2019 – extension and significant upgrade
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PUBLIC SECTOR DATA PORTAL DATE.GOV.MD
MODULE 1: OPEN GOV DATA
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PUBLIC SECTOR DATA PORTAL DATE.GOV.MD
MODULE 2: SEARCH TRHOUGH OPEN DATA (OPEN CORPORATE EXAMPLE)
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PUBLIC SECTOR DATA PORTAL DATE.GOV.MD
MODULE 3: AUTHORIZED ACCESS TO PUBLIC SECTOR DATA
• Right / Mandate• Legal background• Authentication• MLog • Interoperability platform as enabler
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OPEN DATA APPS
Open Procurement
Open Foreign Aid
Open Budget Spending
Open Legislation
Open Statistics Open Geoportal
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OPENMONEY.MD
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BUDGETSTORIES.MD
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BUDGETSTORIES.MD
The portrait of corrupt public servants
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DIGITAL ONE-STOP SHOPS
Government services portal servicii.gov.md
Version 2.0 is being co-created:
• Citizens’ personal office• AI (navigating assistance bots)• No one is left behind • Citizen Engagement module:
real-time quality evaluation, cocreation
• Life scenarios• Unified client support etc.
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DIGITAL ONE-STOP SHOPS
Public Services Agency
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DIGITAL ONE-STOP SHOPS
Govt. Reporting Portal
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DIGITAL ONE-STOP SHOPS
Tax Services Portal
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DIGITAL ONE-STOP SHOPS
Custom Services Portal
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DIGITAL ONE-STOP SHOPS
20
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DIGITAL ONE-STOP SHOPS
112 Unified Emergency Portal
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DIGITAL ONE-STOP SHOPS
e-Legislation lex.md
e-Petitions – needs upgrade
Participation Portal particip.gov.md -2010: initiated upgrade
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DIGITAL ONE-STOP SHOPS
Open e-Registry of Integrity Declarations
e-Integrity Portal
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GOVERNMENTAL SCORECARD SCORECARD.CANCELARIA.GOV.MD
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INFORMING VS. ENGAGING INTO DIALOGUE
IS A DIALOGUE IN REAL-TIME HAPPENING?IS THE DIGITAL ENOUGH TO ENSURE IT?
IS ENGAGEMENT CONSISTENT?
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CITIZEN-CENTRIC PUBLIC SERVICES MODERNIZATION REFORM
WB-funded Modernization of Govt. Services Project (2018 – 2023) TO SHOWCASE
• Citizen-centric and –driven services redesign applied on >21 services• 100 alternative centres for PS provision• Multi-channel unified client support• Institutional capabilities• Methodological and policy frameworks• Closing the feedback loop
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CITIZEN-CENTRIC AND –DRIVEN SERVICES REDESIGN PRINCIPLES
CITIZEN CENTRICITYService by default,ProactivityEngage the citizenTrust the citizen
MULTIPLE DELIVERY CHANNELSDelivery using one-stop-shops, online, call center, kiosks…Possibility to chose preferred channel
SIMPLIFICATION AND STANDARDIZATION Unified experiencePredictability
MINIMUM DOCUMENTSDo not ask for documents which exist in official data sources
USE IT SOLUTIONSOnline submission and deliveryCheck status onlineData exchange
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DEMOCRACY UNDER CONSTRUCTION
“E” INFRASTRUCTURES FRAMEWORKS MINDSET CULTURE
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Contact information: Moldova eGovernance Agencywww.egov.md
E-mail: [email protected]@egov.md
ДЯКУЮ!
THANK YOU!