Enabling Sustainable

Gary O’BrienGlobal Advisory Lead, ThoughtWorks

Transformation

Enabling Sustainable Transformation

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Responsiveness is the new reality

Transparency and visibility the new must-haves

Exploration and adoption of emergent technology the new norm

Capabillity

Gap in capabillity toexplore and exploitopportunities.

Opportunities

Opportunity

Time

PURPOSEThe reason customers seek value from us, our role in society

• Define your outcomes

• Identify the measure

• Unleash the talent

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EXPERIENCELet people ‘feel’ what it is like

• Create an exemplar

• An end to end slice

• Work on constraints

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ENVIRONMENTLet the work decide

• Measures cascade • KPI’s

• Separate Budgets from the work

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LEADERSHIPNew talents emerge

• Deal with ambiguity through transparency

• Strong community builders who form great teams

• Able to listen, steward, mentor. Clear the path for pace and adaptability

• Provide outcomes with a minimum constraints

• Return problems unsolved

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NO EXEMPTIONSTransformation means everyone

• Don’t Feed the beast

• Don’t get stuck in transition

• Don’t obsess with roles

Get rid of budgets and job titles, work small, learn often, gather people around a clear outcome, measure success as something your customers get and watch what happens. Or at the very least, head in that direction!