enabling business growth using multi-models€¦ · what is cobit 5? a business framework for the...

© Copyright Software Engineering Competence Center 2017

Software Engineering Competence Center

Enabling Business Growth

using Multi-models

Presented by: Madiha Hassan & Sally HassanDate: 17th October 2017


Agenda

Part (I)

Introduction

Frameworks Helicopter view

Part (II)

Mapping between frameworks


Recall for happy moment


Achieve business growth

Performance

Product\Service

Project

Process

Compliance

Regulation

Mandates

Business

Increasemarket share

Improve cost\cycle time


Decision is needed !!

Agile


“One size does not fit all”

We need multiple improvement technologies

that are:

Concurrently implemented

At different hierarchical levels

Across different organizational functions


Why multi-model improvement?

Business challenges are complex, non monolithic

and require the right combination of capability

targeted to business needs.

Using multiple models allow organizations to:

Achieve the outcome appropriate to the type of

work they do (CMMI constellations)

Support governance (COBIT)

Support & enhance IT services context (ITIL)

Develop & sustain quality management system

(ISO9001)


Challenges

Unclear relationships between technologies

(overlaps\differentiators)

Independent and non-aligned improvement

projects

Technology ownership

Training & resources

Change management

Senior management understanding and

sponsorship


Harmonization is needed


Harmonization layers

• Mission

• Technology selection & compositionStrategy

• Robust process architecture and standard processes

• Aligned with organizational mission

• Comprises properties of technologies of interestDesign

• Improvement infrastructure and resources

• Improvement project portfolios

• Measurement system

• Audit and appraisal

Implementation


Helicopter View

Governance of Enterprise IT (GEIT) &

IT Service Management (ITSM) frameworks


What is CMMI?

The Capability Maturity Model Integration (CMMI) is

a world-class performance improvement framework

for competitive organizations.

CMMI provides a set of practices for improving

processes, resulting in a performance improvement

system that paves the way for better operations

and performance.

Maturity Level 1(Adhoc\Chaotic)

Maturity Level 2(Managed)

Maturity Level 3(Defined)

Maturity Level 4(Quantitatively Managed)

Maturity Level 5(Optimizing)


CMMI Constellations


CMMI V2.0

Mar 18


What is ITIL?

ITIL (IT Infrastructure

Library) is a public

framework that describes

Best Practice in IT

service management.

ITIL focuses on the

continual measurement

and improvement of the

quality of IT service

delivered, from both a

business and a customer

perspective.


What is COBIT 5?

A Business Framework for the Governance and Management of Enterprise IT developed by ISACA

COBIT 5 brings together five principles that allow the enterprise to build an effective governance and management framework based on a holistic set of seven enablers that optimises information and technology investment and use for the benefit of stakeholders.

ISACA – Information Systems Audit and Control Association. ITGI – IT

Governance Institute


Goals Cascade

ISACA – Information Systems Audit and Control Association. ITGI – IT Governance Institute


Enabling a holistic approach

ISACA – Information Systems Audit and Control Association. ITGI – IT Governance Institute


Separating Governance from Management


COBIT 5 & Other models


Differentiation – view (1)

Why

What

How

COBIT

CMMI-SVC

ITIL


Differentiation – view (2)

Compliance

Process Performance

IT services performance

COBIT

CMMI-SVC

ITIL


Software Engineering Competence Center

Enabling Business Growth

using Multi-models

Part II

Presented by: Madiha Hassan Date: 17th October 2017

Enabling Business Growth using Multi-models(Part II)-(14-10-17).pptx

enabling business growth using multi-models€¦ · what is cobit 5? a business framework for the...

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