en-12004-2001-adhessives for tiles definitions and specifica

Copyright European CommProvided by IHS under liceNo reproduction or network

ittee for Standardization

--```,-`-`,,`,,`,`,,`---nse with CENNot for Resaleing permitted without license from IHSThe European Standard EN 12004:2001, with the incorporation of amendment A1:2002, has the status of a British Standard

ICS 01.040.83; 01.040.91; 83.180; 91.100.10Adhesives for tiles Definitions and specificationsBRITISH STANDARD BS EN 12004:2001Incorporating Amendment No. 1

BS EN 12004:2001

CopProNo This British Standard, having been prepared under the direction of the Sector Committee for Building and Civil Engineering, was published under the authority of the Standards Committee and comes into effect on 15 June 2001

BSI 1 November 2002

ISBN 0 580 37678 8

yright European Committee for Standardization vided by IHS under license with CENreproduction or networking permitted without license from By the incorporation of amendment A1:2002, EN 12004:2001 becomes candidate harmonized European Standard EN 12004:2001 which fully takes into account the requirements of the European Commission mandate M127, Construction adhesives, given under the EU Construction Products Directive (89/106/EEC), and intended to lead to CE marking. The date of applicability of EN 12004 as a harmonized European Standard, i.e. the date after which this standard may be used for CE marking purposes, is subject to an announcement in the Official Journal of the European Communities.

EN 12004:2001 is the subject of transitional arrangements agreed under the European Commission mandate. The Member States have agreed a transition period for the co-existence of harmonized European Standards and their corresponding national standard(s). It is intended that this period will comprise a nine month period, during which any required changes to national regulations are to be made, followed by a further twelve month period, for the implementation of CE marking. At the end of this co-existence period, the national standard(s) will be withdrawn. In the UK, the corresponding national standard is:

BS 5980:1980, Specification for adhesives for use with ceramic tiles and mosaics.

and based on this transition period of twenty-one months, BS 5980:1980 would be withdrawn in March 2004.NOTE This date is approximate. Users of this standard should contact BSI Customer Services for confirmation of withdrawal.

The UK participation in the preparation of EN 12004:2001 was entrusted to Technical Committee B/539, Ceramic tiles and other rigid tiling, which has the responsibility to:

A list of organizations represented on these committees can be obtained on request to its secretary.Cross-referencesThe British Standards which implement international or European publications referred to in this document may be found in the BSI Catalogue under the section entitled International Standards Correspondence Index, or by using the Search facility of the BSI Electronic Catalogue or of British Standards Online.

This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.

Compliance with a British Standard does not of itself confer immunity from legal obligations.

Summary of pagesThis document comprises a front cover, an inside front cover, the EN title page, pages 2 to 22, an inside back cover and a back cover.

The BSI copyright date displayed in this document indicates when the document was last issued.

aid enquirers to understand the text; present to the responsible European committee any enquiries on the

interpretation, or proposals for change, and keep the UK interests informed;

monitor related international and European developments and promulgate them in the UK.

Amendments issued since publication

Amd. No. Date Comments

14005 1 November 2002 Addition of Annex ZA and National Annex NA

--```,-`-`,,`,,`,`,,`---National forewordThis British Standard is the official English language version of EN 12004:2001, including amendment A1:2002. It supersedes BS EN 1322:1999 which is withdrawn.Not for ResaleIHS

EUROPEAN STANDARD

NORME EUROPENNE

EUROPISCHE NORM

EN 12004March 2001

+ A1June 2002

ICS 83.180; 91.100.10

English version

Adhesives for tiles Definitions and specifications

(includes amendment A1:2002)

Colles carrelage Dfinitions et spcifications(inclut l'amendement A1:2002)

Mrtel und Klebstoffe fr Fliesen und Platten Definitionen und Spezifikationen(enthlt nderung A1:2002)

This European Standard was approved by CEN on 18 January 2001. Amendment A1 was approved by CEN on 11 April 2002.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Management Centre or to any CEN member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the officialversions.

CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATIONC O M I T E U R OP E N D E N O R M A LI S A T I O NEUR O P IS C HES KOM I TE E FR NOR M UNG

Management Centre: rue de Stassart, 36 B-1050 Brussels

2001 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.

Ref. No. EN 12004:2001 + A1:2002 E

Copyright European Committee for Standardization Provided by IHS under license with CEN

Not for ResaleNo reproduction or networking permitted without license from IHS

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EN 12004:2001

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Contents

PageForeword ........................................................................................................................................................ 3Introduction.................................................................................................................................................... 41 Scope....................................................................................................................................................... 52 Normative references............................................................................................................................. 53 Terms and definitions ............................................................................................................................ 53.1 General.............................................................................................................................................. 53.2 Products ............................................................................................................................................ 63.3 Tools and working methods .............................................................................................................. 63.4 Application properties........................................................................................................................ 63.5 Final properties.................................................................................................................................. 73.6 Failure pattern ................................................................................................................................... 73.7 Characteristics................................................................................................................................... 8

4 Specifications ......................................................................................................................................... 84.1 Cementitious adhesives (C) .............................................................................................................. 84.2 Dispersion adhesives (D) .................................................................................................................. 94.3 Reaction resin adhesives (R) .......................................................................................................... 10

5 Evaluation of conformity ..................................................................................................................... 115.1 Principle........................................................................................................................................... 115.2 Conditioning of the test specimen................................................................................................... 115.3 Initial type testing............................................................................................................................. 115.4 Factory production control............................................................................................................... 125.5 Registration, traceability and nonconforming materials .................................................................. 13

6 Classification and designation ........................................................................................................... 147 Marking and labelling........................................................................................................................... 15Annex A (normative) Failure patterns ...................................................................................................... 16Annex ZA (informative) Adhesive for tiles Definitions and specifications Clauses ofthis European Standard addressing the provisions of the EU Construction ProductsDirective (89/106) ......................................................................................................................................... 17Bibliography................................................................................................................................................. 21



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Foreword

This European Standard has been prepared by Technical Committee CEN/TC 67, Ceramic tiles, theSecretariat of which is held by UNI.

This European Standard replaces EN 1322:1996.

This European Standard shall be given the status of a national standard, either by publication of anidentical text or by endorsement, at the latest by September 2001, and conflicting national standards shallbe withdrawn at the latest by September 2001.

This standard is one of a series of standards on tile adhesives including:

EN 1308 Adhesives for tiles Determination of slip.

EN 1323 Adhesives for tiles Concrete slabs for tests.

EN 1324:1996 Adhesives for tiles Determination of shear adhesion strength of dispersion adhesives.

EN 1346 Adhesives for tiles Determination of open time.

EN 1347 Adhesives for tiles Determination of wetting capability.

EN 1348:1997 Adhesives for tiles Determination of tensile adhesion strength for cementitiousadhesives.

EN 12002 Adhesives for tiles Determination of transverse deformation for cementitious adhesivesand grouts.

EN 12003 Adhesives for tiles Determination of shear adhesion strength of reaction resinadhesives.

EN 12004 Adhesives for tiles Specifications and requirements.

EN 12808-1 Adhesives and grouts for tiles Determination of chemical resistance of reaction resinmortars.

According to the CEN/CENELEC Internal Regulations, the national standards organizations of thefollowing countries are bound to implement this European Standard: Austria, Belgium, Czech Republic,Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway,Portugal, Spain, Sweden, Switzerland and the United Kingdom.

Foreword to amendment A1

This document (EN 12004:2001/A1:2002) has been prepared by CEN/TC 67, Ceramic tiles, theSecretariat of which is held by UNI.

This European Standard shall be given the status of a national standard, either by publication of anidentical text or by endorsement, at the latest by December 2002, and conflicting national standards shallbe withdrawn at the latest by March 2004.

This document has been prepared under a mandate given to CEN by the European Commission and theEuropean Free Trade Association, and supports essential requirements of EU Directive(s).

For relationship with EU Directive(s), see informative Annex ZA, which is an integral part of thisdocument.

According to the CEN/CENELEC Internal Regulations, the national standards organizations of thefollowing countries are bound to implement this European Standard: Austria, Belgium, Czech Republic,Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands,Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom.



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Introduction

The characteristics of the construction products defined in this standard have to consider that the normalstresses due to the works for which they are intended, assembled or installed, can be properlyaccommodated. Some special characteristics will take into account the type of substrate and that theadhesives should resist the degrading actions of climate, etc.

Many properties of adhesives for tiling are mainly determined by the type of binders used.

Different types of tile adhesives are defined according to the chemical nature of their binders.

The different types have specific characteristics in terms of their application properties and finalperformance.

The relationship between characteristics and the working conditions (dry or humid conditions, hot climate,fast setting, etc.) is not given in this standard.

The manufacturer should give information about the use of the product and the correct conditions of use.

The specifier should evaluate the state of the job site (mechanical and thermal influences) and choosethe appropriate product considering all the possible risks.



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1 Scope

This European Standard is applicable to ceramic tile adhesives for internal and external tile installationson walls and floors.

This standard gives the terminology concerning the products, working methods, application properties,etc, for ceramic tile adhesives.

This European Standard specifies the values of performance requirements for ceramic tileadhesives (cementitious, dispersion and reaction resin adhesives).

This European Standard does not provide criteria or recommendations for the design and installation ofceramic tiles.

NOTE Ceramic tile adhesives may also be used for other types of tiles (natural andagglomerated stones, etc.), where these do not adversely affect these materials.

2 Normative referencesThis European Standard incorporates by dated or undated reference, provisions from other publications.These normative references are cited at the appropriate places in the text and the publications are listedhereafter. For dated references subsequent amendments to, or revisions of, any of these publicationsapply to this European Standard only when incorporated in it by amendment or revision. For undatedreferences the latest edition of the publication referred to applies (including amendments).

EN 87 Ceramic floor and wall tiles Definitions, classification and marking.EN 1308 Adhesives for tiles Determination of slip.EN 1324:1996 Adhesives for tiles Determination of shear adhesion strength of dispersion

adhesives.EN 1346 Adhesives for tiles Determination of open time.EN 1347 Adhesives for tiles Determination of wetting capability.EN 1348:1997 Adhesives for tiles Determination of tensile adhesion strength of cementitious

adhesives.EN 12002 Adhesives for tiles Determination of transverse deformation for cementitious

adhesives and grouts.EN 12003 Adhesives for tiles Determination of shear adhesion strength of reaction resin

adhesives.EN 12808-1 Adhesives and grouts for tiles Determination of chemical resistance of reaction resin

mortars.

3 Terms and definitions

For the purposes of this standard the following terms and definitions are given.

3.1 General3.1.1thin bed methodmethod used for installing tiles onto a plane surface with an adhesive

The adhesive is usually applied with a trowel to obtain a layer and then combed with a notched trowel toachieve the right thickness and planarity.

3.1.2fixing surfaceplane rigid surface upon which the tile is fixed

3.1.3wall and floor tilestiles made out of ceramic (see EN 87) or natural and agglomerated stones



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3.2 Products3.2.1cementitious adhesive (C)mixture of hydraulic binding agents, aggregates, and organic additives, which is mixed with water or liquidadmix just before use

3.2.2dispersion adhesive (D)mixture of organic binding agent(s) in the form of an aqueous polymer dispersion, organic additives andmineral fillers, which is ready for use.

3.2.3reaction resin adhesive (R)mixture of synthetic resin, mineral fillers and organic additives in which hardening occurs by chemicalreaction, available in one or more component forms

3.3 Tools and working methods3.3.1notched troweltoothed tool, which makes it possible to apply the adhesive as a series of ribs of a uniform thickness ontothe fixing surface and/or the reverse face of the tile

3.3.2application to one surface only, Notched trowel or Floating methodadhesive applied only to the fixing surface, usually with a trowel to obtain a uniform layer and thencombed with a notched trowel (see 3.1.1)

The tiles are then fixed before a film forms on the surface of the adhesive.

3.3.3application to both surfaces, Floating and buttering methodadhesive applied to the fixing surface and to the reverse of the tiles

The combined layer of adhesive does not exceed the maximum recommended thickness. The tiles arethen fixed before a film forms on the surface of the adhesive.

3.4 Application properties3.4.1shelf lifetime of storage under stated conditions during which an adhesive may be expected to maintain itsworking properties

3.4.2maturing timeinterval between the time when the cementitious adhesive is mixed and the time when it is ready for use

3.4.3pot-lifemaximum time interval during which the adhesive can be used after mixing

3.4.4open timemaximum interval after application at which tiles can be embedded in the applied adhesive and meet thespecified tensile adhesion strength requirement, which is measured following EN 1346



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3.4.5wetting capabilityability of a combed adhesive layer to wet the tile, which is measured following EN 1347

3.4.6slipdownward movement of a tile applied to a combed adhesive layer on a vertical or inclined surface, whichis measured following EN 1308

3.4.7adjustabilitymaximum time interval after which the tiles position in the adhesive layer can be adjusted withoutsignificant loss of adhesion strength

3.5 Final properties3.5.1adhesion strengthmaximum strength per unit surface area which can be measured by shear or tensile testing

It is measured following EN 1348:1997, EN 1324:1996 or EN 12003:1997 depending on the type ofadhesive.

3.5.2deformabilitycapacity of a hardened adhesive to be deformed by stresses between the tile and the fixing surfacewithout damage to the installed surface

3.5.3transverse deformationdeflection recorded at the centre when a beam of hardened adhesive is subjected to three point loading,used to evaluate the deformability of the adhesive

It is measured following EN 12002.

3.6 Failure pattern3.6.1adhesion failure (AF-S or AF-T)when failure occurs at the interface between adhesive and substrate the notation AF-S is used; when itoccurs between tile and adhesive the notation AF-T is used and in both cases the test values equal theadhesion strength - see Figure A.1 and Figure A.2

In some cases failure may occur in the adhesive layer between the tile and the pull-head plate. In thiscase the notation BT is used, see Figure A.3, and the adhesion strength is greater than the test value.The test should preferably be repeated.

3.6.2cohesive failure within the adhesive (CF-A)when failure occurs within the adhesive layer, see Figure A.4

3.6.3cohesive failure in the substrate or in the tile (CF-S or CF-T)when failure occurs within the substrate the notation CF-S is used, see Figure A.5; when it happenswithin the body of the tile the notation CF-T is used, see Figure A.6

In this case the strength of the adhesive is greater than the test value.



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3.7 Characteristics

3.7.1fundamental characteristicscharacteristics that an adhesive absolutely has to have

3.7.2 Optional characteristics

3.7.2.1additional characteristicscharacteristics for specific service conditions where enhanced levels of performance are required

3.7.2.2special characteristicscharacteristics of the adhesive which provide further information about its general performance

4 Specifications

4.1 Cementitious Adhesives (C)The normal setting cementitious adhesives shall comply with the characteristics reported in Table 1a,while the fast setting cementitious adhesives shall comply with Table 1b.

Tables 1c, 1d and 1e report the optional characteristics that can be required for special serviceconditions.

For the characteristics of wetting capability (measured in accordance with EN 1347) and transversedeformation (measured in accordance with EN 12002) there are no limit values, but it is left to theproducer to declare the values to provide further information.

The amount of water and/or liquid admix required for preparing the cementitious adhesive shall be thesame for all tests.



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Table 1 Specifications for Cementitious Adhesives (C)

FUNDAMENTAL CHARACTERISTICS1 a NORMAL SETTING ADHESIVES

Characteristic Requirement Test MethodInitial tensile adhesion strength 0,5 N/mm2 8.2 of EN 1348:1997Tensile adhesion strength after water immersion 0,5 N/mm2 8.3 of EN 1348:1997Tensile adhesion strength after heat ageing 0,5 N/mm2 8.4 of EN 1348:1997Tensile adhesion strength after freeze-thaw cycles 0,5 N/mm2 8.5 of EN 1348:1997Open time: tensile adhesion strength 0,5 N/mm2 after not less than 20 min EN 1346

1 b FAST SETTING ADHESIVESCharacteristic Requirement Test Method

Early tensile adhesion strength 0,5 N/mm2 after not more than 24 h 8.2 of EN 1348:1997Open time: tensile adhesion strength 0,5 N/mm2 after not less than10 min EN 1346All other requirements as in Table 1a EN 1348:1997

OPTIONAL CHARACTERISTICS1 c SPECIAL CHARACTERISTICS

Characteristic Requirement Test MethodSlip 0,5 mm EN 1308

1 d ADDITIONAL CHARACTERISTICSCharacteristic Requirement Test Method

High initial tensile adhesion strength 1 N/mm2 8.2 of EN 1348:1997High tensile adhesion strength after water immersion 1 N/mm2 8.3 of EN 1348:1997High tensile adhesion strength after heat ageing 1 N/mm2 8.4 of EN 1348:1997High tensile adhesion strength after freeze-thaw cycles 1 N/mm2 8.5 of EN 1348:1997

1 e ADDITIONAL CHARACTERISTICSCharacteristic Requirement Test Method

Extended open time: tensile adhesion strength 0,5 N/mm2 after not less than 30 min EN 1346

4.2 Dispersion Adhesives (D)

All the dispersion adhesives shall comply with the characteristics reported in Table 2a. Tables 2b, 2c and2d report the optional characteristics that can be required for special service conditions.



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Table 2 Specifications for Dispersion Adhesives (D)

2 a FUNDAMENTAL CHARACTERISTICS

Characteristic Requirement Test MethodInitial shear adhesion strength 1 N/mm2 7.2 of EN 1324:1996Shear adhesion strength after heat ageing 1 N/mm2 7.4 of EN 1324:1996Open time: tensile adhesion strength 0,5 N/mm2 after not less than 20 min EN 1346

OPTIONAL CHARACTERISTICS

2 b SPECIAL CHARACTERISTICS


2 c ADDITIONAL CHARACTERISTICS

Characteristic Requirement Test MethodAdhesion strength after water immersion 0,5 N/mm2 7.3 of EN 1324:1996Adhesion at elevated temperature 1 N/mm2 7.5 of EN 1324:1996

2 d ADDITIONAL CHARACTERISTICS

Characteristic Requirement Test MethodExtended open time: tensile adhesion strength 0,5 N/mm2 after not less than 30 min EN 1346

4.3 Reaction Resin Adhesives (R)

All the reaction resin adhesives for tiles shall comply with the characteristics reported in Table 3a.

Tables 3b and 3c report the optional characteristics that can be required for special service conditions.

Regarding the characteristic of chemical resistance (see EN 12808-1) there is no indication of limit valueor chemical agent. The test media shall consist of the media to which the chemical resistant materials areto be exposed in service and the test conditions (temperature, concentration, etc.) shall simulate theanticipated service and exposure conditions as closely as possible.

Table 3 Specifications for Reaction Resin Adhesives (R)

3 a FUNDAMENTAL CHARACTERISTICS

Characteristic Requirement Test MethodInitial shear adhesion strength 2 N/mm2 7.3 of EN 12003:1997Shear adhesion strength after water immersion 2 N/mm2 7.4 of EN 12003:1997Open time: tensile adhesion strength 0,5 N/mm2 after not less than 20 min EN 1346

OPTIONAL CHARACTERISTICS

3 b SPECIAL CHARACTERISTICS


3 c ADDITIONAL CHARACTERISTICS

Characteristic Requirement Test MethodShear adhesion strength after thermal shock 2 N/mm2 7.5 of EN 12003:1997



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5 Evaluation of conformity

5.1 Principle

The scheme for the evaluation of conformity includes the following tasks:

initial tests; factory production control (FPC); registration and traceability.

NOTE Manufacturers having a Quality System complying with EN ISO 9001 or EN ISO 9002, areassumed to meet the requirements related to Factory Production Control systems by including thisstandard in their Quality System.

5.2 Conditioning of the test specimen

When the test specimen has to be conditioned following the test method, the tolerance in the time ofconditioning for all test specimens shall be as follows:

Conditioning Tolerance24 h 0,5 h7 days 3 h14 days 6 h21 days 9 h28 days 2 h

5.3 Initial type testing

On first evaluation of a product to the requirements of this standard, or before the beginning of sale of a newproduct, appropriate initial type testing shall be carried out to confirm that the characteristics of the productmeet the requirements of this standard. Tests which have previously been performed in accordance with theprovisions of this standard (same product, same characteristic, test method, sampling procedure, etc.) maybe taken into account for the purpose of demonstrating satisfactory initial type testing.

Initial type tests shall also be carried out on existing products after any change in raw materials ormanufacturing procedures that can modify the declared values of the characteristics or applicationproperties.

In these cases the appropriate initial type testing to be carried out are those for the characteristics andproperties that can be affected and need confirmation; any new property or properties arising from a changeof formulation or manufacturing procedure shall be tested and the results reported.

The initial type testing shall be performed as listed in Table 4.

The results of initial type testing shall be recorded and be available for inspection.



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Table 4 Initial testsCharacteristic Test method Type of adhesive

Cementitious Dispersion Reaction ResinOpen time EN 1346 y y ySlip EN 1308 (y) (y) (y)Tensile adhesion strength EN 1348:1997 yEarly tensile adhesion strength EN 1348:1997 (y)Shear adhesion strength EN 1324:1996 yShear adhesion strength EN 12003:1997 yTransverse deformation EN 12002 (y)Chemical resistance EN 12808-1 (y)Wetting capability* EN 1347 (y) (y) (y)NOTE y means yes (y) means yes, if relevant for the product

*This characteristic can be verified even if it is not requested for product specifications.

5.4 Factory production control

A factory production control (FPC) plan shall be established and documented in a manual.

Any change in raw materials, manufacturing procedures or control plan that can affect the properties of theproduct shall be recorded.

The manual shall include the FPC procedures relevant to the declared properties, as confirmed by the initialtests.

The FPC procedures shall consist of a system for the production quality control to ensure that the productconforms with this standard.

The production control shall consist of the following main phases:

A. Inspection and testing of raw materials;B. Inspection and testing of production equipment and process;C. Inspection and testing on finished products.

5.4.1 Production

5.4.1.1 Raw materials

The manufacturer shall define the acceptance criteria and control procedures for incoming materials toensure that these are not used until it has been verified that they conform to the required specifications.

5.4.1.2 Production process

The manufacturer shall identify and define the plant and production processes and ensure that theprocesses are carried out under controlled conditions clearly described in procedures. The processes areverified by means of inspections and testing documented in a plan, as frequency and values or criteriarequired, both on equipment and on operations in the process.

The action to be taken when control values or criteria are not obtained shall be given.

5.4.2 Finished products

The number and size of the samples, the frequency of sampling, the tests performed and the resultsobtained, shall be recorded.

The tests shall be performed at least with the frequency described in Table 5.

These records shall be available for inspection by relevant parties.



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Table 5 Production control frequency

Characteristic Test Frequency of testmethod Monthly At six month

intervalOpen time EN 1346 ySlip EN 1308 (y)Initial tensile adhesion (cementitious adhesives) EN 1348:1997 yEarly tensile adhesion (fast setting cementitiousadhesives)

EN 1348:1997 (y)

Initial shear adhesion (dispersion adhesives) EN 1324:1996 yInitial shear adhesion (reaction resin adhesives) EN 12003:1997 yTensile adhesion after conditioning (cementitiousadhesives)

EN 1348:1997 y

Shear adhesion after conditioning (dispersionadhesives)

EN 1324:1996 y

Shear adhesion after conditioning (reaction resinadhesives)

EN 12003:1997 y

Transverse deformation EN 12002 (y)Chemical resistance EN 12808-1 (y)Wetting capability EN 1347 (y)NOTE y means yes

(y) means yes, if relevant for the product

NOTE Alternative tests: when alternative tests to reference tests are used, the test methods with thedemonstration of correlation of the results obtained with both tests, will be recorded, maintained andbe made available on request from a relevant party.

5.4.3 Equipment

All the measuring instruments used for production or testing shall be identified, calibrated and kept in goodorder, in accordance with documented procedures and instructions.

The manufacturer shall establish an appropriate plan detailing the procedures and frequency of these checksand shall maintain the registrations. Test equipment shall be calibrated to traceable standards.

5.4.4 Statistical techniques

Where and when possible and applicable, the results of inspections and testing shall be interpreted bymeans of statistical techniques, by attributes or by variables, to verify the product characteristics and todetermine if the production conforms with the compliance criteria and the product conforms with the declaredvalues.

5.5 Registration, traceability and nonconforming materials

5.5.1 Registration

The records of inspections and testing shall be collected, stored and retained in a way to prevent damage,deterioration or loss.

These records shall be maintained for 5 years and shall be made available on request from a relevant party.



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5.5.2 Identification and traceability

Where appropriate, the manufacturer shall establish and maintain in the FPC manual suitable procedures forthe identification and traceability of materials from receipt of raw materials and during all stages of productionand delivery.

5.5.2 Nonconforming materials and corrective actions

The manufacturer shall ensure by means of procedures, documented in the FPC manual, that the materials(raw materials, packaging, finished products) that do not conform to the specified requirements are clearlyidentified and/or segregated to prevent their use or despatch.

The nonconforming material may be reworked to meet the specifications, reclassified under a concessionarysystem or rejected and discarded, with a corrective action described and recorded in a nonconformity report.

5.5.4 Management and personnel

The management activities to ensure that all of the above requirements operate shall be described in themanual.

The manufacturer shall ensure that all personnel involved in the process receive the appropriate training toperform their duties.

Where appropriate, all educational and training activities shall be recorded to prove the personnelqualification.

The job description and the responsibilities of the operatives shall be given in the FPC manual.

6 Classification and designation

Tile adhesives are defined in three types, according with the definitions reported in 3.2.

C Cementitious adhesive.D Dispersion adhesive.R Reaction resin adhesive.

For each type it is possible to have different classes, related to the different optional characteristics,according to Tables 1, 2 and 3. These classes are designated with the following abbreviations:

1 normal adhesive;2 improved adhesive (meets the requirements for additional characteristic);F fast setting adhesive;T adhesive with reduced slip;E adhesive with extended open time (only for improved cementitious adhesives;

and improved dispersion adhesives).

The designation of the adhesive is done with the symbol of the type (C, D or R), followed by the abbreviationof the class or classes it belongs to. The following table describes the designation of tile adhesives.



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Table 6 Classification and designation

SYMBOL DESCRIPTIONTYPE CLASS

C 1 Normal setting cementitious adhesiveC 1 F Fast setting cementitious adhesiveC 1 T Normal setting cementitious adhesive with reduced slipC 1 F T Fast setting cementitious adhesive with reduced slipC 2 Improved cementitious adhesive with additional characteristicsC 2 E Improved cementitious adhesive with additional characteristic extended open timeC 2 F Improved fast setting cementitious adhesive with additional characteristicsC 2 T Improved cementitious adhesive with additional characteristics and reduced slipC 2 T E Improved cementitious adhesive with additional characteristics, reduced slip and

extended open timeC 2 F T Improved fast setting cementitious adhesive with additional characteristics and reduced

slipD 1 Normal dispersion adhesiveD 1 T Normal dispersion adhesive with reduced slipD 2 Improved dispersion adhesive with additional characteristicsD 2 T Improved dispersion adhesive with additional characteristics and reduced slipD 2 T E Improved dispersion adhesive with additional characteristics, reduced slip and extended

open timeR 1 Normal reaction resin adhesiveR 1 T Normal reaction resin adhesive with reduced slipR 2 Improved reaction resin adhesive with additional characteristicsR 2 T Improved reaction resin adhesive with additional characteristics and reduced slip

NOTE Additional designations can be inserted according to the combination of the different symbols ofthe characteristics.

7 Marking and labellingProducts complying with the requirements of this European Standard shall be clearly marked with thefollowing information.

a) Name of the product.b) Manufacturers mark and place of origin.c) Date or code of production, shelf life and conditions of storage.d) Number of this EN and date of issue.e) Type of adhesive according to 6 (using symbols reported in 6).f) Instructions for use: - mix proportions (where applicable);

- maturing time (where applicable);- pot life;- mode of application;- open time;- delay for grouting and for opening to traffic (where applicable);- field of application (internal or external tile installation, on wall or floor, etc.).

NOTE In the designation of an adhesive, information about special properties may be included whenthe product is intended for use in specific applications.

This information shall be marked on the packaging and/or on the products technical data sheet.

This does not remove the requirement that all manufacturers claiming compliance with this standard shallstate declared values for the properties of their products, when required.



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Annex A(normative)

Failure patterns

Figure 1 Adhesive failure between adhesive and substrate

(AF-S)

Figure 2 Adhesive failure between tile and adhesive

(AF-T)

Figure 3 Adhesive failure between tile and pull head plate

(BT)

Figure 4 Cohesive failure within the adhesive

(CF-A)

Figure 5 Cohesive failure within the substrate

(CF-S)

Key1 Pull head plate2 Tile3 Adhesive4 Substrate (Concrete slab)

Figure 6 Cohesive failure within the tile

(CF-T)



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EN 12004:2001

BSI 1 November 2002

Annex ZA(informative)

Adhesives for tiles Definitions and specifications Clauses of this European Standard addressing the provisions of the EU Construction Products

Directive (89/106)

Scope

With reference to Clause 1, this Annex ZA applies to adhesives for use in the construction field for fixing theupper finishing of flooring and wall (internal and external) executed with ceramic, natural stones tiles andassimilated product finishes.

Adhesives for other finishes of flooring and walls like rubber, plastic, textiles tiles or sheets are excluded.

ZA.1 Clauses of this European Standard addressing the provisions of the EU Construction ProductsDirective

This European Standard has been prepared under a mandate given to CEN by the European Commissionand the European Free Trade Association.

The clauses of this European Standard, shown in the table below, meet the requirements of the mandateM/127, Construction adhesives given under the EU Construction Products Directive (89/106/EEC).

Compliance with these clauses confers a presumption of fitness of the construction product covered by thisEuropean Standard for its intended use(s).

WARNING: Other requirements and other EU Directives, not affecting the fitness for intended use(s),can be applicable to the construction products falling within the scope of this European Standard.

NOTE In addition to any specific clauses relating to dangerous substances contained in this European Standard, there may be otherrequirements applicable to the products falling within its scope (e.g. transposed European legislation and national laws, regulations andadministrative provisions). In order to meet the provisions of the EU Construction Products Directive, these requirements need also tobe complied with, when and where they apply. An informative database of European and national provisions on dangerous substancesis available at the Construction web site on EUROPA (CREATE, accessed through http://europa.eu.int).

Construction product(s): Adhesives for tiles in form of (see Clause 3.2): Cementitious adhesives Dispersion adhesive Reaction resin adhesivesNOTE Ceramic tile adhesives may also be used for other types of tiles (natural and agglomeratedstones, etc.), where these do not adversely affect the materials:

Intended use(s): Internal and external floorings and internal and external wall and ceilingfinishes.



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EN 12004:2001

BSI 1 November 2002

Table ZA.1 Relevant clausesList of

requirements/characteristics

considered in themandate M/127

Requirements, clause in this or otherEuropean standards

Mandatedlevelsand/orclasses

NotesTest method

Bond strength a) for cementitious adhesives: initial and early tensileadhesion strength: Clause 4.1, Table 1 EN 1348, p.8.2

b) for dispersion adhesives: initial shear adhesionstrength: Clause 4.2, Table 2 EN 1324, p.7.2

c) for reaction resin adhesives:

(shear adhesion,tensile adhesion,etc.)

initial shear adhesionstrength: Clause 4.3, Table 3 EN 12003, p.7.2

Durabilitya) for cementitious adhesives:

tensile adhesionstrength after climate/heatageing action: Declared value

(*) or NPD(*) EN 1348, p.8.4b) for dispersion adhesives:

shear adhesion strength afterclimate/heat ageing action, and EN 1324, p.7.4 shear adhesion strengthat elevated temperatures: Clause 4.2, Table 2 EN 1324, p.7.5


Climate/heatageing action

shear adhesion strengthafter thermal shock: Clause 4.3, Table 3 EN 12003, p.7.5

a) for cementitious adhesives: tensile adhesion strengthafter water immersion: Clause 4.1, Table 1 EN 1348, p.8.3

b) for dispersion adhesives: shear adhesion strengthafter water immersion: Clause 4.2, Table 2 EN 1324, p.7.3


Water humidityaction

shear adhesion strengthafter water immersion: Clause 4.3, Table 3 EN 12003, p.7.4for cementitious adhesives:Freeze-thaw cycle tensile adhesion strengthafter freeze-thaw cycle: Declared value .

(*) or NPD(*) EN 1348, p.8.5for reaction resin adhesives:Chemical attack chemical resistance: Clause 4.3, Table 3 EN 12808-1

(*) See note to Table ZA.3.2

ZA.2 Procedures for the attestation of conformity of products

Adhesive for the intended use listed above, shall follow the system of attestation of conformity shownin Table ZA.2

Table ZA.2 Attestation of conformity systemsProduct(s) Intended use(s) Level(s) or class(es) Attestation of

conformity system(s)Adhesives for tiles Construction uses 3(*)(*) System 3: see CPD Annex III.2.(ii), second possibility

The evaluation of conformity of the adhesives for tiles, covered by this standard, in respect of thecharacteristics identified in Table ZA.1, shall be in accordance with the relevant provisions of Clause 5.



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EN 12004:2001

BSI 1 November 2002

ZA.3 CE marking and labelling

ZA.3.1 CE marking

The CE conformity marking, consists exclusively of the letters CE in the specified form of the directive93/68/EEC and the identification number of the notified body, where relevant.

CE marking for construction adhesives shall be accompanied by the information shown below:

CE marking (reproducing the logo of the CPD); the name or identifying mark of the producer; the last two digits of the year in which the marking was affixed; reference to this EN 12004; the product name and description; end use; the indications to identify the characteristics of the products on the basis of the technical

specifications (see Table ZA.1).ZA.3.2 Example of reference model for the marking and labelling

CEYear: 01

Reference standard: EN 12004Type of adhesive: cementitious adhesiveEnd uses: internal/external floorings or wall finishes*

Name and address of the producer: (..)List of the characteristics Declared values Test methods

Initial tensile adhesion strength:Type C1T of EN 12004

Early tensile adhesion strength:

Bond strength (shear adhesion,tensile adhesion, etc.)

Type C1T of EN 12004

EN 1348, Clause 8.2

Durability

Tensile adhesion strength after heatageing:

EN 1348, Clause 8.4Climate/heat ageing action

Type C1T of EN 12004 ordeclared value N/mm2(*) orNPD (*)

Tensile adhesion strength after waterimmersion:

EN 1324, Clause 7.3Water humidity action

Type C1T of EN 12004 Tensile adhesion strength afterfreeze-thaw cycles:

EN 1348, Clause 8.5Freeze-thaw cycle

Type C1T of EN 12004 ordeclared value N/mm2(*) orNPD (*)

(*) Where the manufacturer uses the NPD (No Performance Determined) option for climate/heat ageingand/or for freeze-thaw cycling, or where the declared value does not meet the requirement of thestandard, the end uses shall say not suitable for external uses.



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EN 12004:2001

BSI 1 November 2002

In addition to any specific information relating to dangerous substances shown above, the product shouldalso be accompanied, when and where required and in the appropriate form, by documentation listing anyother legislation on dangerous substances for which compliance is claimed, together with any informationrequired by that legislation.NOTE European legislation without national derogations need not be mentioned.

ZA.4 EC Declaration of conformity

When compliance with this Annex is achieved, the manufacturer or his agent established in the EEA shallprepare and retain a declaration of conformity (EC Declaration of conformity), which authorizes the affixing ofthe CE marking. This declaration shall include:

name and address of the manufacturer, or his authorized representative established in the EEA,and place of production;

description of the product (type, identification, use ), and a copy of the informationaccompanying the CE marking;

provisions to which the product conforms (e.g. Annex ZA to this EN); particular conditions applicable to the use of the product (e.g. provisions for use under certain

conditions, etc.); name of, and position held by, the person empowered to sign the declaration on behalf of the

manufacturer or of his authorized representative.

The above mentioned declaration shall be presented in the official language or languages of the MemberState in which the product is to be used.



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EN 12004:2001

BSI 1 November 2002

Bibliography

EN ISO 9001 Quality systems Model for quality assurance in design/development, production,installation and servicing (ISO 9001:1994).

EN ISO 9002 Quality systems Model for quality assurance in production, installation and servicing(ISO 9002:1994).



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BS EN 12004:2001

BSI 1 November 2002

National Annex NA(informative)

Additional information for UK users

NA.1 Introduction

This harmonized edition of BS EN 12004 does not include all the test methods described in thecorresponding national standard BS 5980 and the classification and performance of the adhesives alsodiffers.

The BS 5980 tests for excessive strain development and mould growth are not included in EN 12004. InEN 12004 the minimum adhesion values are higher after both wet and dry storage conditions during thetest procedure, whereas BS 5980 allowed a reduction in the minimum adhesion after wetting.

NA.2 Classification

In BS 5980 adhesives were classified into five types. In EN 12004 the adhesives are classified into threetypes in accordance with Clause 6:

cementitious adhesives (Type C); dispersion adhesives (Type D); reaction resin adhesive (Type R).

These adhesive types are further classified into two classes, those that meet the fundamentalrequirements and those that have optional (either additional or special) characteristics. Examples arelisted in Clause 6 and Table 6.

NA.3 Selection

The manufacturer's classification of the adhesive will be based on performance and this will enable theuser to select an adhesive suitable for the type of tile being fixed, the exposure of the installed tiling, etc.For example, dense and heavy ceramic wall tiles of low porosity will normally require the use of improvedadhesives with reduced slip, e.g. a 2CT classification.

NA.4 Marking

For sale within the EC, and where conformity with the harmonized requirements of the normative textreferred to by Annex ZA is required, all products will bear (in accordance with Clause 7) the CE mark inconjunction with the standard number (EN 12004).

Compliance with these clauses confers a presumption of fitness of the ceramic tile adhesive covered bythis European Standard for its intended use(s), in accordance with the European Commission mandatefor this type of product, M127, Construction adhesives.

The significance of this marking is that the manufacturer claims compliance with the harmonizedrequirements, but not necessarily with all of the requirements, of the normative text of the standard.



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