ems software: enabling the workplace of the future
TRANSCRIPT
EMS Software
John Fitzgerald – Product MarketingBillie Hawkins – Solutions ConsultantEMS Software
July 21, 2016
We Help People Create Great Meetings
© 2016 EMS Software, LLC2
A Few Housekeeping Items
• Your lines will be muted during the webinar
• Please submit questions via the Q&A box on the right side of your screen
• Recordings will be emailed to attendees on Friday, July 19th
© 2016 EMS Software, LLC3
Overview
• Changing Nature of Work
• The Workplace of the Future
• Demonstration
• EMS: Enabling the Workplace of the Future
• Customer Case Study
• Why EMS Software
• Questions
• Quick Survey
© 2016 EMS Software, LLC4
The Nature of Work Is Changing
Three generations now make up the workforce.
There is an increased need for collaboration
and innovation.
Employees are demanding work-from-anywhere
flexibility.
© 2016 EMS Software, LLC5
With Impacts Felt Across The Office
Office space is shrinking because of costs.
Hoteling and open floor plans are the norm.
Candidates view the office as part of their job hunting criteria.
The office has to be cool, open and social – while still being an office.
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By Everyone In The Office“Expert” Users “Everyday” Users
Event CoordinatorsFacilitiesReal Estate
Employees
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Challenges Organizations Face Today
Your everyday users…• Want to quickly and easily
schedule a meeting.
• Need to work in the right place at the right time.
• Do not want to have to use multiple tools to find a place to work and meet.
Your expert users…• Struggle with supporting multiple
responsibilities.
• Use multiple systems and manual processes to manage facilities, resources, and services.
• Just want one tool to help them do their job.
Your bottom line…• Cost of real estate continues to
rise.
• Spaces are either over-utilized, under-utilized, or both.
• In-office productivity by employees needs to be maximized.
© 2016 EMS Software, LLC8
Answer: The Workplace of the Future
People, Culture, & Organizational Structure
Place & Space
Tools & Infrastructure
SOCIAL
TECHNOLOGICAL
PHYSICAL
© 2016 EMS Software, LLC9
WHAT DOES THE WORKPLACE OF THE FUTURE LOOK LIKE?
© 2016 EMS Software, LLC10
• 8:30 AM – Joe checks-in by using his badge to enter the building.
A Work Day in the Life
• 8:35 AM – Reserves a workspace for the day.
• 10:00 AM – Attends a team meeting with local and remote staff.
• 4:25 PM – Schedules a customer visit in the executive briefing center.
• 1:40 PM – Schedules a private room to take call with his financial advisor.
• 3:15 PM – Uses a digital sign to reserve a huddle room
DEMONSTRATION
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Enabling the Workplace of the Future
Microsoft Outlook Mobile App Web App Room Signs Kiosks
Exchange/Outlook
Video Conferencing
AD/LDAP HRIS SIS Facility Management
Systems
Building Automated
Controls
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EMS Software Delivers
Meeting and Room Scheduling
Event Management
Office Hoteling
Classroom Scheduling
Utilization statistics
Integration Services
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Return on Investment Realized in:
© 2016 EMS Software, LLC
84% of Customers Achieve
ROI in Less than 12 months
<Data collected and verified by:
© 2016 EMS Software, LLC15
Customer Case Study
98% Reduction in Help Desk Calls with EMS
6,000 Employees
60 Offices
Pension system market leader, managing the accounts of 2.3 million participants
Challenges
Results
• Managing hundreds of meetings and video conferences daily across 300 meeting rooms.
• No visibility to track room utilization.• Reservationists and employees struggled to book rooms in an efficient manner.• A/V department needed detailed inventory and tracking.
With EMS Software, TIAA achieved:
• A 98% reduction in requests to an outsourced help desk by enabling users to make their own reservations, translating to significant cost reductions.
• Improved communication between TIAA and its catering providers. With EMS, users have access to menu details, service orders, and billing information.
• Reduced administrative effort by reallocating staff from event planning and logistics to more customer-facing responsibilities.
© 2016 EMS Software, LLC16
Customer Case Study
$18B in Revenue
55,000 Employees
6.2M Customers
A leading communications, media, and automotive services company.
Challenges
Results
• Scheduling a meeting required the use of multiple scheduling and resource management systems.
• No integration with Microsoft Outlook.• Major resource management systems, such as video conferencing and
catering, operated in silos which lead to manual processes and inefficiencies.
With EMS Software, Cox Enterprises:
• Increased productivity for end users by spending less time scheduling meetings while using Microsoft Outlook.
• Reduced administrative effort scheduling and managing meetings by using a single system.
• Improved meeting attendee communications with more meetings started on time.
© 2016 EMS Software, LLC17
Customer Case Study
$36M Saved per Year with EMS
400K Employees
21M Square Feet of Space
One of the 10 largest private US-based companies with branches in more than
100 countries
Challenges
Results
• Existing hoteling solution software provided no visibility into whether the booked space was used as planned or at all.
• No visibility into critical information about their actual space utilization.• Suspected that space was often forgotten, abandoned, or reserved as a
contingency plan.
With EMS Software, the firm:
• Captured utilization rates that revealed utilization rates of only 49% for assigned offices and transient employees used only 67% of the hoteling space.
• Discovered that 1,600 workspaces were vacant daily. • Able to dramatically reduce their real estate costs – resulting in annual savings of
$36 million.
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EMS Software
• Founded in 1986
• Headquarters in Denver
• 2,200+ Customers
• 75+ Countries
• 95% Customer Retention
• 25%+ Annual Growth
• Profitable
Quick Facts Select Enterprise Customers
Data collected and verified by:
Why Customers Partner with Us
• Greatest Depth and Breadth of Functionality
• Fastest and Easiest Way to Schedule a Meeting
• Proven 8-12x Return on Investment
• Exceptional Customer Experience
© 2016 EMS Software, LLC19
With EMS Software You Can
INCREASEPRODUCTIVITY
ATTRACT ANDRETAIN PEOPLE
REDUCECOSTS
DIFFERENTIATEYOUR BRAND
QUESTIONS?
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Customer Case Study
$64.4B in Revenue
64,000 Employees
Offices in 90 Countries
American multinational insurance corporation with more than 88 million
customers in 130 countries.
Challenges
Results
• Existing approach to scheduling was based upon inefficient manual processes.• No visibility into about space utilization, such as when and how often rooms
were being used.• Meetings were being disrupted with time being focused on resolving unfulfilled
service needs.
With EMS Software, AIG:
• Increased productivity by consolidating the number of systems used to schedule and manage a meeting into just one system.
• Increased employee satisfaction by creating an environment where employees choose when, where and how they work.
• Was able to differentiate their brand by creating positive meeting experiences with prospects, partners, and customers.
© 2016 EMS Software, LLC24
Customer Case Study
4,000 Meetings perday
50% Time Savings with EMS
27,000 End users use EMS
A global, Fortune 500 financial lender that offers financial assistance for individuals
and businesses of all sizes.
Challenges
Results
• Drowning in time-consuming manual processes, with frequent double-bookings for the same space.
• Hundreds of hours wasted annually managing and booking meetings.• Individuals were responsible for manually scheduling meetings and coordinating
available space.
With EMS Software, the lender:
• Enabled employees to increase their productivity with a more efficient approach to booking and managing meeting space, services, and resources.
• Reduced scheduling time by 50%.• Manages more than a million reservations per year with 27,000 registered users.