empowerment the “art” of creating constantly an organization of your own choosing

The “Art” of Creating The “Art” of Creating Constantly An Organization Constantly An Organization

of Your Own Choosingof Your Own Choosing

EMPOWERMENTEMPOWERMENT

MAAYAN AMITAYMAAYAN AMITAY

MANAGERIAL LEADERSHIPMANAGERIAL LEADERSHIP

Consultants To Learning OrganizationsConsultants To Learning Organizations

המצגת היא חלק מהרצאה בנושא: העצמה במערכות בריאותהוצג בכנס הבינלאומי הראשון לניהול

בסיעוד שנערך בפמוקלה תורכיה בחודש נובמבר

2001

מאת: מעיין אמיתי, יועץ ארגוני במכון מנהיגות, ייעוץ לארגונים לומדים

03-5406171טל:

http://www.leadersnet.co.il/leadership/machon-index.htm

• What is empowerment? - DefinitionsWhat is empowerment? - Definitions

• Why talk about empowerment in healthcare Why talk about empowerment in healthcare organizations? – Generic rationalorganizations? – Generic rational

• Why talk about empowerment in the Why talk about empowerment in the context of management in nursing? – Specific context of management in nursing? – Specific rationalrational

• What does it mean to be empowered and to What does it mean to be empowered and to empower as a nurse manager? – Practical empower as a nurse manager? – Practical implications.implications.

• Where can we go from here individually, Where can we go from here individually, organizationally and as a community? – a organizationally and as a community? – a visionary point of view.visionary point of view.

Order of DiscussionOrder of Discussion

Organizations do not Organizations do not mattermatter

People doPeople do

EMPOWERMENT ISEMPOWERMENT IS::A change process, occurring at an A change process, occurring at an individual, communal and individual, communal and organizational levels by which People organizational levels by which People as individuals and groups, stand for as individuals and groups, stand for their right to decide and act on issues their right to decide and act on issues concerning their life and concerning their life and

environmentenvironment..

There is no such thing There is no such thing as Empowering othersas Empowering others

Empowerment meansEmpowerment means:: Taking responsibility for actionsTaking responsibility for actions Fighting for freedom, Autonomy & self Fighting for freedom, Autonomy & self

expression expression Building self esteemBuilding self esteem Declaring your personal & Declaring your personal &

organizational visionorganizational visionThere is Everything to give There is Everything to give

&& nothing to expect been givennothing to expect been given

Accept Accept

MeaninMeaningg IntegrIntegr

ityity

MasteMasteryryAutonoAutonomymy

A genuineA genuine Feeling of contributionFeeling of contribution

The knowledge ofThe knowledge of your positive impact on othersyour positive impact on others

Things to Expect Been Things to Expect Been GivenGiven

Through an Empowerment Through an Empowerment ProcessProcess

Empowerment in

the

Empowerment in

the

fleshflesh

Empowered State of mind - Entrepreneurial

Non - Empowered State of mind - Bureaucratic

BeingDoingMaking choicesUtilization of resources

Envisioning what could be

Maintaining what is

Acts of sensible courage & risk taking

Exercising caution

Collaborative relationship

Patriarchal relationship

Empowered/ Empowered/ Entrepreneurial Vs Non – Entrepreneurial Vs Non – Empowered/ Bureaucratic state of mind Empowered/ Bureaucratic state of mind

Empowered/ Empowered/ Entrepreneurial Vs Non – Entrepreneurial Vs Non – Empowered/ Bureaucratic State of MindEmpowered/ Bureaucratic State of Mind

Non - Empowered State of mind - Bureaucratic

Empowered State of mind - Entrepreneurial

Manipulative tacticsAuthenticity

DependencyAutonomy

Short sighted self interestEnlightened self interest

Management in Nursing & EmpowermentManagement in Nursing & EmpowermentThe “Bad newsThe “Bad news””

Healthcare institutions primary tasks foster Healthcare institutions primary tasks foster “Cultures of anxiety” providing a ground for:“Cultures of anxiety” providing a ground for:

- Alienation- Alienation

- Dependency- Dependency

- Isolation- Isolation

- Helplessness- Helplessness

- Political warfare- Political warfare


Healthcare institutions are most commonly Healthcare institutions are most commonly “masculine state of mind” based cultures that “masculine state of mind” based cultures that emphasize:emphasize:

- Rationalistic-practical way of thinking - Rationalistic-practical way of thinking

- Emotional detachment - Emotional detachment

- Fragmental conceptions of reality- Fragmental conceptions of reality


Healthcare institutions turbulent economical Healthcare institutions turbulent economical environment, creates a chronic scarceness of environment, creates a chronic scarceness of resources, that leads to policies and practices like:resources, that leads to policies and practices like:

- cost-effectiveness emphasis - cost-effectiveness emphasis

- Tight control on performance - Tight control on performance

- staff downsizing and job insecurity- staff downsizing and job insecurity

Management in nursing & EmpowermentManagement in nursing & Empowerment

The The ““Good newsGood news””

• High potential for System thinking High potential for System thinking abilities. abilities.

• Tendency to work with the Tendency to work with the ““WholeWhole””

• Training & Affiliation to teamwork.Training & Affiliation to teamwork.

• A feminine inclination towards being in A feminine inclination towards being in touch and articulating feelings and touch and articulating feelings and experienceexperience

Goals

Objectives

הנחות יסוד

Leadership role perception

Implementation plan

Organizational achievementsBeyond expectations

values

Organizational cultureStrategy

Meaningful work& Organizational Identity

Long range high results

Behavior, Rituals, Symbols

Knowledge

management

Standards & Criteria

Basic assumptions

Organizational mission

Personal/unit/org’ vision

Mapping Knowledge gapsKnowledge development,

Sharing & Implementation plan & mechanisms

Constant improvement in core abilities

Managerial job description

Organizational work plan

VisionVision

A picture of the A picture of the organization at its future organization at its future

fullest potentialfullest potential

Major Steps for Creating and Major Steps for Creating and Implementing Your VisionImplementing Your Vision

1.1. Explore your own “Personal stamp”.Explore your own “Personal stamp”.

2.2. Search for an organizational vision.Search for an organizational vision.

3.3. Make the vision tangible:Make the vision tangible:

• Translate values into practiceTranslate values into practice

• Define the gap between present and Define the gap between present and future.future.


4. Plan implementation4. Plan implementation

• Bridging your partners: Allies, Bridging your partners: Allies, Opponents, “Suspects”, Fence sitters, Opponents, “Suspects”, Fence sitters, Adversaries.Adversaries.

• Redesign the system.Redesign the system.

• Plan Symbolic interactions.Plan Symbolic interactions.


5. Make it happen – Practice 5. Make it happen – Practice Transformational Leadership.Transformational Leadership.

6. Evaluate and create for yourself 6. Evaluate and create for yourself and others the conditions for and others the conditions for continues learningcontinues learning

Models of Change and Levels of Models of Change and Levels of System Thinking as Derived from System Thinking as Derived from

Depth of Organizational Empowered Depth of Organizational Empowered State of MindState of Mind

Transformational LeadershipTransformational Leadership The Building Blocks of anThe Building Blocks of an Empowered State of MindEmpowered State of Mind

IndividualizedConsideration

Intellectual stimulation

Inspirational leadership

Idealized Influence

High High effectivenesseffectiveness

Low Low effectivenesseffectiveness

PassivityPassivity ActivityActivity Pro - activityPro - activity

Laissez Faire

Passive managementby exception

Active managementby exception

Contingent reward

An Empowered state of mind

A non Empowered state of mind

Bridging Partners – Negotiating Bridging Partners – Negotiating Agreement and TrustAgreement and Trust

“Suspects”Allies

AdversariesOpponents

Trust HighLow

Agr

eem

e nt

High

Fence sitters

Creation of an Empowering Creation of an Empowering Environment – Practical MattersEnvironment – Practical Matters

• Changing supervision ground rules.Changing supervision ground rules.• Performance appraisal process Performance appraisal process reversal.reversal.• Creation of self managing teams.Creation of self managing teams.• Delegation of authority to call a Delegation of authority to call a meeting to any staff member.meeting to any staff member.

Creation of an Empowering Creation of an Empowering Environment – Practical MattersEnvironment – Practical Matters

• Design Tasks as two – way contractsDesign Tasks as two – way contracts

• Self expression encouragement. Self expression encouragement.

• Discouragement and confrontation for Discouragement and confrontation for passive, nonassertive behavior passive, nonassertive behavior

• focus people on their wants and visions focus people on their wants and visions

ItIt’’s Not Enough to Take the s Not Enough to Take the First Step in a 1thousend First Step in a 1thousend Miles Journey. It Should Miles Journey. It Should

Also Be in the Right Also Be in the Right DirectionDirection

empowerment the “art” of creating constantly an organization of your own choosing

Leadership & Management