empowering mobile solutions - scgmis 2013... · mobile enterprise applications platform pay-as-you...

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Empowering Mobile SolutionsGovernment

AT&T Mobile Enterprise Applications Platform, AT&T MEAP

Paul Denham

AT&T Mobility Applications Consultant




Cautionary Language Concerning Forward-Looking Statements

• Information set forth in this presentation contains financial estimates and other

forward-looking statements that are subject to risks and uncertainties, and actual

results might differ materially. A discussion of factors that may affect future results

is contained in AT&T’s filings with the Securities and Exchange Commission. AT&T

disclaims any obligation to update and revise statements contained in this

presentation based on new information or otherwise.

Safe Harbor Statement

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End-to-End Mobility Solutions

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Hardware and Accessories Mobility Development Platform and Middleware

Network Connectivity

Mobile Application LibrariesCustom Applications Reporting

Integration Adapters

Integration Support

Mobility SolutionsSupport Center

Staging Loading

Provisioning Installation

Testing

Spares Management

Application Support

Professional Services

Solution Training Solution Support

Systems and Network Integration

Requirements and Design Solution Development

Mobility Strategy and Roadmap

Solution Hosting

Enterprise Mobility Solutions

Field

Service

Pick-Up

Delivery

Fleet & Asset

Management

Machine To

Machine

SCS

RFID

WLAN

Services

JAVA

.NET

Web Services, Oracle, SAP

Smart Phone Rugged PDA

Printers

RFID Readers

Barcode Scanners

Program Management

The wide range of expertise in mobility solutions ensures an end-to-end solution implementation for the customer.




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Location & Presence

Mobile Enterprise Applications Platform

Push to TalkPay-as-You Drive

mHealth

B2B2C; 2D Barcodes

Smart Grid

Mobile Digital Media Solutions

Asset Tracking

Line of Business Apps

AT&T Foundry innovation centers* - environments designed to foster collaboration and improve project cycle time from idea to market by threefold

•Plano, Texas opened 2/3/11; Ra’anana, Israel opened 6/15/11; Palo Alto opened 9/14/11.

Driving InnovationTransforming your business by mobilizing your business processes




AT&T Mobile Enterprise Applications PlatformHow AT&T MEAP can Help Government

AT&T Helping to Transform Government

Extend city service image

Provide more citizen touch points

Remove paper based

processes

Replace outdated

technology

Improve awareness

via multimedia experience

Revitalize procedures

Provide faster

payment

Allow citizen interaction

24 hoursa day

Real-time citizenalerts

• Assist state and local government clients

• Scalable technology can mature to serve a growing population

• Provide option for new level of customer service

• Enhance employee knowledge, training and access to data systems

• Improve an employee’s ability to serve citizens

• Build relevant technology points to create a positive image

• Streamline government to serve citizens faster, easier

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AT&T MEAPExtending the Government

Citizen Facing

• Self service government anywhere citizens live, work and play

• Serve citizens in context-specific situations

• Empower citizens to interact with their government

• Receive needed service faster

• Provide a deeper level of interactivity

• Support a more responsive program or agency

Employee Facing

• Automation functions for maximum efficiency (i.e. form completion)

• Create a new level of mobile productivity for field workers

• Allow better communication when away from agency

• Real-time information viewing/editing/tracking

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AT&T MEAPCitizen Facing MEAP - Government

Citizen Facing MEAP

Potential Benefit to the Agency

• Increased efficacy with clients

• Self service options reduce costs associated with brick and mortar operations

• Lower investment personnel-heavy front end processes

• Create a positive experience between agency and citizen

• Reach more users quickly

Potential Citizen Benefit

• Enhance a citizen’s entire interaction with agency

• Reduce wait times from brick and mortar operations

• Convenience via optimized web based operations

• Real-time citizen feedback, confirmation and status

• Receive more information, updates and alerts quicker

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AT&T MEAPEmployee Facing MEAP - Government

Potential Benefit to the Agency

• Enable IT managers to deploy multiple mobile applications

• Use of Enterprise Connect framework to securely integrate with agency systems and web-data

• Utilize Mobile Connect to allow access from any employee, on nearly any network and device

• Receive payment faster via mobile payments

• Create value thru contextual, role based, location based composite mobile apps

• Enable quick access to relevant data

Potential Citizen Benefit

• More efficient use of tax dollars

• Insure community is being served in real time

• Keep friends and loved ones safe via more touch points

• Stay updated on road work and traffic.

• Integrate with local business to consumer mobile apps Employee Facing MEAP

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AT&T MEAPGovernment Example

Benefits

• Assist customers in the outdoors

• Attract new customers

• More tourist dollars for state

• Improve experience while at the park

• Easy access to list of resources in one location

Problem

• Needed convenient resource for tourists and nature enthusiasts to fully grasp all that state campgrounds had to offer.

• Lacked tourism dollars

• Difficultly in adequately conveying the beauty of their natural attractions and parks.

Solution

Created a camping and recreation mobile locator application just before one of the busiest camping seasons of the year.

Locator offers include:

• List of campgrounds

• Campsite amenities and fees

• Camping terms and features

• List of trails

• List of visitor centers

• Calendar of events

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AT&T MEAPWhat is AT&T MEAP?

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Comprehensive suite of products and services that enable agencies to design, build, deploy and manage dynamic mobile government to government

(G2G)/government to enterprise (G2E) and government to citizen(G2C) applications

• Simple to complex solutions, from small to

enterprise grade customers, custom to

niche offers

• Efficiently “mobilizes” back-end

applications to run on the operating

systems of a variety of devices

• Delivers integrated content, applications

and services to nearly any device,

anywhere, anytime, for both employees

and citizens.

• Life Cycle Management – from

requirement gathering to management,

deployment and support.




• Increased agility and real-time, over-the-air access to critical applications

• Adaptable to government needs and IT requirements

• Extensive tools for managing, monitoring, and troubleshooting from end-to-end (backed by 24/7 enterprise-grade support)

• Potential return on investment (ROI) and cost reductions

• Better information flow to improve worker utilization.

• Predictive security network, device, and application levels. End-to-end tested and certified

• Single source, single contract and bill from AT&T

• Native and Platform development capability

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AT&T MEAPWhy AT&T MEAP?

Build

Manage

Design

DeployEnhance




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AT&T MEAP ManagedAT&T Managing Your Solution

Build

Manage

Design

DeployEnhance

MEAP Managed Value Proposition

• Comprehensive solution is contracted,

delivered and invoiced by AT&T

• Hosted and managed within AT&T’s robust

Internet Data Center (IDC)

• Proven experience with deploying and

managing multiple MEAP platforms

• Enterprise-Grade Help Desk support

provided 24x7x365

• Provides a single point of contact for end to

end solution (deployed and supported by

AT&T )

• Tested and certified on AT&T’s broad device

portfolio

• Utilization of certified systems development

life cycle (SDLC) and program management

methodology




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Mobility Solutions Services (MSS) Value Proposition

AT&T MEAP

General Functional Areas

• Aligns customer imperatives with mobile technologies

• Focuses on areas that benefit from mobile applications

• Combines AT&T technology and customer business

process flow

• Utilizes industry-specific case studies/success stories

• Identifies enterprise capabilities and infrastructure

requirements

• Employs best practices pertinent to customer industry

• Identifies support for mobile line of business applications

• Implements, centralizes, monitors, and updates security

for mobile applications

• Establishes multi-level partnership among all stakeholders




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AT&T MEAPThe Mobile Applications Challenge – What Now?

TargetPlatforms

CorporateGoals

TargetDevices

Resources

Security




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AT&T MEAP Managed SolutionConfiguration example

Client Data Source(s)

Synaptic NetworkIntrusion Detection

Synaptic NetworkIntrusion Detection

Integrated ClientNetworking

Infrastructure

ICN Front-End Access Switches

ICN Firewalls

ICN Distribution Switches

ICN Load Balancers

ICN Production Access Switches

Internet

(2) MEAP Web / App Servers– Load Balanced

SAN Storage

1 2 1(1) SQL Server




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AT&T MEAP Managed SolutionConfiguration example

Client Data Source(s)

NetworkVDC for Enterprise

VM-1 App Server

VM-2 DB Server

Management Network

VizGem

Integrated ClientNetworking

Infrastructure

Internet




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AT&T MEAPNext Step

Leverage AT&T’s Advanced Mobility Applications Practice (AMAP) professionals to identify opportunities and improve operational efficiencies; while accelerating transformational solutions to deliver your applications as intended.

Schedule a Strategy Workshop with AT&T’s AMAP Team

• Discovery and “as-is” process analysis

• Technology and emerging trends briefing

• Best practices and case studies review

• Initiative discussion

• Pre-workshop teleconference or meeting to identify areas of focus and stakeholders

• Agenda review

• Written deliverables and joint presentation of findings

• Potential mobility roadmap outline

• Blueprint for the customer’s customized MEAP platform tailored to fit their needs.

AnalysisPreparation Workshop




Location-Based Marketing Use Cases

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Geofence Breach: The retailer can send the shopper rich, relevant messages based on location once they breach a geofence.




Mobile Forms

Multiple forms can be deployedto one or many users.

Each form can include multiple pages with multiple questions in the workflow.

Forms support drop downs, radio buttons, and othermethods of form completion.

Features of Mobile Solution:

• Portal enables management of forms, data, users,

and devices.

• Industry specific forms can be used

or personalized.

• Enables you to create form from

scratch and push to device(s) quickly, with no

coding.

• Exports report data in PDF, email, XLS, CSV, and

XML.

• No servers needed – Pronto is a cloud computing

solution.

• Multi device platform support.

Potential Benefits:

• Measurable ROI & TCO from productivity improvements and reduced cost of forms.

• Designed with simplicity in mind.• Real-time data.

Powerful mobile forms platform which replaces paper forms and automates processes with mobile data.




The Challenge – Keeping Personal and Work Environments

Separate

“Do you use your software/devices for work or personal purposes?”

Source: Forrsights Workforce Employee Survey, Q4 2011

Base: Weighted average of responses by information workers who use technologies within the categories indicated above

Mostly Personal

Work and Personal Equally

Mostly Work

Work Only

Personal Only

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The Answer - AT&T Toggle

ToggleWorkspace

ToggleHubManagedServices

Analyticsand

Reporting

Business V&D

MDM Integration

Mobile Security




AT&T Toggle

Provides an encrypted centralized workspace for access to corporate content & applications

• Works on virtually any carrier network

• Supports top two major operating systems, including Android 2.2

to 3.X smartphone and tablets

• Works on wireless and Wi-Fi only devices

• Virus/Malware protection - Android

Toggle Workspace

• Encrypted email, contact and other EAS features

• Instant switching between business and personal spaces

• Access to corporate-approved applications

Workspace management

• PIN/Password protected workspace and applications

• Remote lock/logout of users from Toggle workspace

• Highly Secure storage and policy-based secure networking

• Corporate policy management via the Toggle Administrative

Management Console

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AT&T will provide the industry’s most comprehensive cellular push to talk offering, including:

• Nation’s largest 4G

network

• HSPA+ on nearly 100% of

the US mobile network

coupled with >200K Wi-Fi

hotspots around

the globe

• E-PTT provides excellent

performance on both

AT&T’s 3G and 4G

networks – including LTE

The power of the AT&T

network

• Sub-second latency

• Fast call setup times

• View real-time

presence/status of your

talk group members

• Optional interoperability

with LMR systems

• Supports large contact

lists and group sizes

Superior PTT features and

user experience

• Wide device choice

including rugged/non-

rugged Android™,

BlackBerry™, Windows

Mobile Embedded™ and

rugged feature phones

• Open API structure

enables 3rd party

applications to integrate

with E-PTT

Broad choice of devices and

platforms

• Can leverage AT&T’s

enterprise deployment

services (MSS),

enterprise application

solutions, direct-bill for

non-stocked devices and

more

• User-friendly Corporate

Administrator Tool

• Integrated dispatch

functionality

Exceptional enterprise

support

AT&T Enhanced PTT Solution For Transforming Instant Communications




AT&T Mobile Workforce Management SolutionsLeading apps available direct from AT&T

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• ActSoft Comet™ Mobile Worker

from AT&T

– Work order sequencing

– Electronic Invoicing

– Calendars

– Backend integration with existing systems

• TeleNav™ Track From AT&T

– GPS tracking and reporting including geo-fences and alerts

– Wireless forms with barcode capability

– GPS Navigation & Job dispatching

– Wireless timecards for individuals

and teams

– Signature and image capture for proof

of delivery

– Automated reporting and safety alerts

• Xora™ GPS Time Track From AT&T

– Tamper proof and geo stamped time cards

– SIC specific data collection templates

– Geo-fencing and alerts

– Familiar Google® Maps interface

– Voice and image capture

• Complete Innovations from AT&T

– Dispatchers customize the information that they

want shown on the dispatch board

– Detailed, driver-specific information including a

driver’s current GPS location and contact information

– Alerts notify dispatch if a delivery is “almost late” or

late

– Barcode Scanning

– Signature Capture




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AT&T Mobile SolutionsAdding Value

Key Proposition Benefit

Independent unbiased expertise • Select best solution relative to needs

• Ability to integrate across multiple vendor technologies

One contract, one bill, clear SLA’s • Scale to combine multiple components into market leading

solution

• Provide assurance through testing, certification and agreed

SLA’s.

• Government Contract availability

Distinctive customer experience • Full implementation service

• Best in class multi-channel customer care – call, chat,

community.

• Capability to manage platform/solution lifecycle

Long-term partnership • Re-assurance through availability of latest technology

• Continually offer optimization of solution

• Flexibility to adapt the solution as customers needs and

priorities shift

Professional and Managed

Services

• AT&T designs, develops and deploys mobility solutions

which incorporate hardware, software, and services needed

to ensure success




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Paul Denham

Mobility Applications Consultant

919-491-8166

[email protected]

empowering mobile solutions - scgmis 2013... · mobile enterprise applications platform pay-as-you...

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