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*Source: Forrester Consulting Thought Leadership Paper commissioned by Ricoh “The New Workplace Reality: Enterprises Must Capture the Soul and Spirit of the Emerging Worker”, December 2013.

YOU ENABLE MORE PERSONALIZED SERVICE

BY IMPROVING DOCUMENT PROCESS SUPPORT

EASY ACCESSTO INFORMATION

STREAMLINEDWORKFLOWS

BETTER COMMUNICATION TECHNOLOGIES

AND HELP DIFFERENTIATE YOUR BUSINESS

!POOR INFORMATION ACCESSINEFFICIENT PROCESSES & SUPPORTOUTDATED TECHNOLOGY

CHALLENGESOF CUSTOMER-FACING WORKERS SAYTHAT THERE’S A GAP BETWEEN THEEXPERIENCE THEY CAN DELIVER AND THE EXPERIENCE THE CUSTOMER WANTS.*

89%

EMPOWER WORKERS TO IMPROVE CUSTOMER EXPERIENCE

& EXCEED EXPECTATIONS