empower local authorities towards an inclusive digital local agenda
DESCRIPTION
Empower Local Authorities towards an inclusive Digital Local AgendaTRANSCRIPT
CEMSDICivil-servant Empowerment for Multi Media Service Delivery ICT-
enabled
Empower Local Authorities towards an inclusive Digital Local Agenda
Sonia Massobrio
Contract No. 250482ICT Policy Support Programme
Call 3 objective 3.3 Inclusive eGovernance
Project start date: 1st June 2010Duration: 24 monthsCoordinating partner: INNOVA SpaPublished by the CEMSDI ConsortiumProject co-funded by the European Commission within the CIP ICT-PSP Programme
Date: 07-10-2011Dissemination Level: Public
Work package: WP4 Instruments and elearning toolsLearning
Document owner(s): CATTID ROMA
2
Problems and Proposed Solution
Actual problems:
Administrations in local areas provide 70% of public services for citizens and enterprises and represent the largest majority of the 90,000 local and regional governments in the European Union
citizens living in non-metropolitan areas are far more likely to suffer from digital deprivation which in turn can create socially disadvantaged groups
there is a high requirement for ICT services in local administrations to assist with the dissemination of best practice into rurally isolated areas due to socio-economic, cultural and language barriers
Proposed solution:
to use ICT as an enabler and a powerful instrument to implement improved public
and local services which tackle social and digital inclusion, and aim to leave no
individual behind. This is through them implementation of a Digital Local Agenda (DLA)
3
Digital Local Agenda (DLA)
is a processin time
that requires adequate
planning and constant
evaluation by
stakeholders involved
is a policy instrument
to implement feasible
eGov strategies in
local/regional areas by
mapping real needs
is a monitoring tool
to assess improvement
and decide on projects
and their financing
4
• 5 countries running pilots• Norway• United Kingdom (social inclusion pilot)• Spain• Portugal• Italy
• 1 follower• Czech Republic (Vysočina)
• A pilot site:
• Should consist of approximately 20/30 municipalities
• Main target group is Elected Representatives and Senior Executives
• Mayors are encouraged to attend the first session
• Has 3 - 4 sessions over a period of 6 months
• Analysis of the current state is carried out with each local government through a survey
Pilots
5
Context
• Municipalities are too small (fewer than 10 000 inhabitants):•In Norway ~78%
•In Spain ~90%
•In Italy ~85%
• The complexity of Citizen solutions is too high for a municipality to
solve on their own
• Insufficient resources: both financial and expertise
• Innovation capacity through ICT is very low
• Senior executives have insufficient knowledge of ICT
6
Objective
• Capacity building through • Lectures• Discussions• Experts and guest speakers
• Create a common platform for • Problem understanding• Identify opportunities• Regional cooperation and clusters• Alignment in relation to european and national goals and
strategies including social inclusion policies
The final objective is the initiation and creation of a regional DLAThe final objective is the initiation and creation of a regional DLA
7
Methodology
Primary target
Elected representatives and directors
Directors and intermediate managementCivil servants and citizens
DLA stage
1.Preparation
2.Diagnosis
3. Planning and development
4.Implementation
5.Evaluation
6.Inclusion /
participation
Goal: To identify stakeholders, identify synergies, build awareness.
Goal: to build a snapshot of the current state of the municipality/ cluster).
Goal: To build a digital local agenda (from vision to strategy, to action plans, to projects).
Goal: To execute action plans and the corresponding
selected projects.
Goal: To evaluate project execution, the conformity of
results, the impact of outcomes. To
improve projects, action plans, and
strategies (the DLA itself).
Goal: to use of advanced
municipal e-services, to help,
motivate and empower
citizens to use these services.
Capacity building actions
Awareness (1) Awareness (1) Empowerment (2) Empowerment (3) Empowerment (3) Empowerment (4)
Primary goal of CEMSDI (Focus on stage 1 to 3 and prepare stage 4 to 6)
8
Process
• Focusing on capacity building of civil servants
• Empowerment of civil servants in the management and use of ICT– to modernise the organisations of the
public administration and efficiently deliver eGovernment and other local services.
• Territories needing active eInclusion policies targeting socially disadvantaged– eliminate or reduce the digital divide.
9
Italian Pilot
• The Italian training programme has identified 8 DLA Clusters, including the Tuscan Mountain Communities. The map shows the distribution and location of DLA Clusters in Italy.
LIGURIAGenova
TOSCANA:Cm
LOMBARDIAMilano
LOMBARDIA Mantova
EMILIA ROMAGNA:
Bologna
CAMPANIA:Avellino
SICILIA:Palermo
SARDEGNAOristano
10
The training programme
There are two levels of attendees:
• The strategic level: These are the highest level decision makers in the public administration and those who define policy for example mayors, Cabinet members and senior executives.
• The practitioner level: This includes middle-level management and employees.
Both levels of trainees attend the same training in order to ensure the efficacy of the DLA process.
11
The training programme
• The three subjects defined at the macro level are:
Document management, toward Paperless processes management
Cooperation (applicative and operative)
Communication and participation • These topics are ones which follow the national
programme and also fit in with the CEMSDI DLA priorities.
• The eGovernment strategy and DLA planning and implementation is targeted at both levels of attendees. At a micro level, contents of the two topics are further defined.
12
General overview of the time 1° training round
1st session 2nd session 3rd session 4th session 5th session 6th session
215 223 169 132 45 (15 + 30 ext.) 30 (extimated)
13
The DLA expert and the 2° training round
• The expert for the training acitivities are selected int the DLA network experts, but also paying attention to local relationships.
• It is started the 2° training round, are been selected some groups of municipalities on wich to apply a coachin training approach.
• In Emilia Romagna Region, it is subscribed an agreement between ANCI ER and CESMDI to implement the best localization of trainig activity and to experiment modality for the sustenaibilty of the DLA process and to disseminate the results.
14
Future and Follow up
• Community of Practice– Practitioners and experts will exchange knowledge
• Network of Experts– Support to other regions starting the DLA process– Production of new materials
• Cluster of external users– Countries and regions that may not have experience and knowledge
with the DLA– new materials are being produced based upon the experience from the
5 pilots to be used by other administrations in Europe:• European Union member countries• candidate countries • other European countries
15
EISCO 2012
24 - 26 May 2012 Guimarães – Portugal
EISCO Conference www.eisco2012.eu
• European Information Society Conference• Main European conference for the information
society at local and regional level
Previous editions:Belgium [Brussels, 1998], Spain [Malaga, 2000], Italy [Cagliari, 2002], Denmark [Aalborg, 2003], Poland [Cracow, 2005], Finland [Hameenlinna, 2007], Italy [Naples, 2008] and Spain [Bilbao, 2010]
