EMPLOYMENT COUNSELINGEMPLOYMENT COUNSELING

AuthorityAuthority

Mandated by the Wagner-Peyser Act of 1933 - Counseling Services to Persons with Disabilities

Workforce Investment Act of 1998 (Public Law 105-220) Section 7(a)(1) – allocation to the States for employment services including counseling

Section 8(b) – job counseling and placement of persons with disabilities

Mandated by the Wagner-Peyser Act of 1933 - Counseling Services to Persons with Disabilities

Workforce Investment Act of 1998 (Public Law 105-220) Section 7(a)(1) – allocation to the States for employment services including counseling

Section 8(b) – job counseling and placement of persons with disabilities

Counseling ProceduresCounseling Procedures

Work with individual or groupCustomer gains betters self-

understanding and knowledge of the world of work

More realistically choose, change, or adapt to a vocation

Work with individual or groupCustomer gains betters self-

understanding and knowledge of the world of work

More realistically choose, change, or adapt to a vocation

One-to-One CounselingOne-to-One Counseling

Private face-to-face session Goal – to help the customer explore

present situation in relation to choosing or changing a job or occupation or by providing assistance in adjusting to a job situation

Information obtained in the counseling process is confidential

Individual session must be documented on Services Screen and outcomes entered on Notes screen

Private face-to-face session Goal – to help the customer explore

present situation in relation to choosing or changing a job or occupation or by providing assistance in adjusting to a job situation

Information obtained in the counseling process is confidential

Individual session must be documented on Services Screen and outcomes entered on Notes screen

Group CounselingGroup Counseling

Process whereby counseling professionals use the principles and techniques of group dynamics to assist customers who experience difficulty obtaining or keeping a job due to work related attitudes, behaviors, or habits.

Service is entered on Services Screen and documented on Notes Screen

Process whereby counseling professionals use the principles and techniques of group dynamics to assist customers who experience difficulty obtaining or keeping a job due to work related attitudes, behaviors, or habits.

Service is entered on Services Screen and documented on Notes Screen

Counselor QualificationsCounselor Qualifications

Experience or training in delivering employment and training services;

Knowledge of the purpose and functions of One-Stop delivery systems;

Knowledge of methods and techniques of registering, interviewing, and placing customers;

Familiarity with a variety of occupations and industries, including conditions, skills, abilities and personal qualifications needed and training required for jobs in area

Knowledge of community resources available

Experience or training in delivering employment and training services;

Knowledge of the purpose and functions of One-Stop delivery systems;

Knowledge of methods and techniques of registering, interviewing, and placing customers;

Familiarity with a variety of occupations and industries, including conditions, skills, abilities and personal qualifications needed and training required for jobs in area

Knowledge of community resources available

BackgroundBackground

1944-1949 – Emphasis on services to the disabled, veterans, and youth. GATB was introduced. Employment counseling in Florida started in 1948.

1950-1964 – Emphasis was on placing customers on available jobs, states experimentally introduced group counseling

1965-1974 – Focus on employability development planning

1944-1949 – Emphasis on services to the disabled, veterans, and youth. GATB was introduced. Employment counseling in Florida started in 1948.

1950-1964 – Emphasis was on placing customers on available jobs, states experimentally introduced group counseling

1965-1974 – Focus on employability development planning

Background con’tBackground con’t

1975-1982 – Employment Service redirected counseling focus to job placement of persons who were better prepared for employment;

1983-1985 – By statute and regulation, counselors were directed to give priority of service to veterans, persons with disabilities, and MSFWs.

1975-1982 – Employment Service redirected counseling focus to job placement of persons who were better prepared for employment;

1983-1985 – By statute and regulation, counselors were directed to give priority of service to veterans, persons with disabilities, and MSFWs.

Background con’tBackground con’t

1986-1992 – Validity Generalization implemented in pilot offices

U.S.C. 2001-2012 Chapter 41 and 42 required that eligible veterans receive maximum employment and training opportunities through ES offices

Omnibus Competitiveness Trade Act and Economic Dislocation and Workers Adjustment Assistance Act (EDWAA) enacted to assist with immediate readjustment of workers into the labor force

1986-1992 – Validity Generalization implemented in pilot offices

U.S.C. 2001-2012 Chapter 41 and 42 required that eligible veterans receive maximum employment and training opportunities through ES offices

Omnibus Competitiveness Trade Act and Economic Dislocation and Workers Adjustment Assistance Act (EDWAA) enacted to assist with immediate readjustment of workers into the labor force

Background con’tBackground con’t

1992-1995 – Increase of job seekers required shift of emphasis to more group activities

1996-1998 – Laws enacted to meet employment demands WAGES – reform welfare in Florida Workforce Development Act of 1996 Workforce Investment Act of 1998

1998-Present – Florida Counseling Program changed

1992-1995 – Increase of job seekers required shift of emphasis to more group activities

1996-1998 – Laws enacted to meet employment demands WAGES – reform welfare in Florida Workforce Development Act of 1996 Workforce Investment Act of 1998

1998-Present – Florida Counseling Program changed

Counseling OutcomesCounseling Outcomes

Entered employment is ultimate goal

Other positive outcomes includeEnrolled in schoolEnrolled in TrainingEnrolled in Military

Entered employment is ultimate goal

Other positive outcomes includeEnrolled in schoolEnrolled in TrainingEnrolled in Military

Priority of ServicePriority of Service

By statute, mandate, policy and regulation, priority is due to (Not necessarily in this order) Customers with Disabilities Veterans Dislocated Workers Ex-offenders Welfare Recipients MSFWs Minorities/Women Older Workers Youth

By statute, mandate, policy and regulation, priority is due to (Not necessarily in this order) Customers with Disabilities Veterans Dislocated Workers Ex-offenders Welfare Recipients MSFWs Minorities/Women Older Workers Youth

Responsibilities to Customer

Responsibilities to Customer

Demonstrate respect Attempt to reach a common understanding Clearly indicate the condition under which

counseling is provided Adopt a flexible approach to assessment Interpret test results in a way that does not

impair the customer’s freedom of choice Help the customer in self-evaluation and

self-understanding

Demonstrate respect Attempt to reach a common understanding Clearly indicate the condition under which

counseling is provided Adopt a flexible approach to assessment Interpret test results in a way that does not

impair the customer’s freedom of choice Help the customer in self-evaluation and

self-understanding

Responsibilities to Customer

Responsibilities to Customer

Inform the customer concerning occupations Assist the customer in understanding the

labor market and economic changes Help the customer understand environment

and social structure of an office, plant, or other employment setting

Provide referral and placement assistance Provide assistance within bounds of

expertise Accept responsibility for analyzing effects of

counseling and work to achieve more positive effects when needed

Inform the customer concerning occupations Assist the customer in understanding the

labor market and economic changes Help the customer understand environment

and social structure of an office, plant, or other employment setting

Provide referral and placement assistance Provide assistance within bounds of

expertise Accept responsibility for analyzing effects of

counseling and work to achieve more positive effects when needed

Knowledge and SkillsKnowledge and Skills

Detailed knowledge of basic One-Stop system operations including:TestingPlacementEmployer servicesServices to special applicant groupsGeneral knowledge of operation and

function of Unemployment Insurance

Detailed knowledge of basic One-Stop system operations including:TestingPlacementEmployer servicesServices to special applicant groupsGeneral knowledge of operation and

function of Unemployment Insurance

Knowledge and SkillsKnowledge and Skills

Knowledge of, and ability to use, a variety of counseling methods and techniques applicable to the employment problems of One-Stop customers

Assessment and problem solving skills Knowledge of the unique problems

experienced by various applicant groups Knowledge of administering, scoring,

and interpreting tests Knowledge of accessing up-to-date LMI

and occupational exploration information

Knowledge of, and ability to use, a variety of counseling methods and techniques applicable to the employment problems of One-Stop customers

Assessment and problem solving skills Knowledge of the unique problems

experienced by various applicant groups Knowledge of administering, scoring,

and interpreting tests Knowledge of accessing up-to-date LMI

and occupational exploration information

Counseling SkillsCounseling Skills

Establishing rapport and a professional working relationship

Being courteous and maintaining a courteous manner

Listening skills-attending to what is said as well as unspoken

Controlling the interview Avoiding expressions of critical attitude,

prejudices, or preconceived opinions by word or actions

Recording documentation completely, accurately, and as soon as possible after session

Maintaining a professional and objective view Preparing properly for session by reviewing the

customer’s case record and OSMIS notes

Establishing rapport and a professional working relationship

Being courteous and maintaining a courteous manner

Listening skills-attending to what is said as well as unspoken

Controlling the interview Avoiding expressions of critical attitude,

prejudices, or preconceived opinions by word or actions

Recording documentation completely, accurately, and as soon as possible after session

Maintaining a professional and objective view Preparing properly for session by reviewing the

customer’s case record and OSMIS notes

Local Management Responsibilities

Local Management Responsibilities

One-Stop Center Manager’s Responsibilities include:Managing counseling functionMaintaining physical and operational

setting conducive to counseling function

Assuring that staff can identify customers who need counseling

Assessing counseling performance

One-Stop Center Manager’s Responsibilities include:Managing counseling functionMaintaining physical and operational

setting conducive to counseling function

Assuring that staff can identify customers who need counseling

Assessing counseling performance

Local Management Responsibilities

Local Management Responsibilities

Supervisor’s responsibilities include:Monitor performance of counselorIdentify training needsRecommend training as needed

Supervisor’s responsibilities include:Monitor performance of counselorIdentify training needsRecommend training as needed

Identification of NeedsIdentification of Needs

Clues for identification of counseling Veterans status Unusual behavior Inability to comprehend instructions at the

front desk or during orientation Obvious sensory or physical disability Inability to cope with registration

procedures Inability to cope with a testing situation Unusually low test scores Repeated failure to appear when referred Multiple referrals without being hired Multiple hires

Clues for identification of counseling Veterans status Unusual behavior Inability to comprehend instructions at the

front desk or during orientation Obvious sensory or physical disability Inability to cope with registration

procedures Inability to cope with a testing situation Unusually low test scores Repeated failure to appear when referred Multiple referrals without being hired Multiple hires

Identification of NeedsIdentification of Needs

Obsolete skillsDislocation from a declining industryUnmarketable experienceRe-entry to the labor market after a

prolonged absence Prison record or sporadic work history

Obsolete skillsDislocation from a declining industryUnmarketable experienceRe-entry to the labor market after a

prolonged absence Prison record or sporadic work history

Identification of NeedsIdentification of Needs

Most applicants fall into two groupsChoice/Change

Dislocated workers who lost or will soon lose their jobs because of plant closings, technological changes, or layoffs

Those who are entering the work force for the first time

Adjustment or AdaptationMay have a disability, prison record, low

ability, low literacy skills, situational problems, poor work record or a combination of problems

Most applicants fall into two groupsChoice/Change

Dislocated workers who lost or will soon lose their jobs because of plant closings, technological changes, or layoffs

Those who are entering the work force for the first time

Adjustment or AdaptationMay have a disability, prison record, low

ability, low literacy skills, situational problems, poor work record or a combination of problems

Counseling RecordsCounseling Records

Uniform and accurate records are necessary in order to:Assess the quality and quantity of the

counseling programDetermine additional services needed

by individual customersAid the memory of the One-Stop

Center associateAssist other One-Stop staff who may

see the customer

Uniform and accurate records are necessary in order to:Assess the quality and quantity of the

counseling programDetermine additional services needed

by individual customersAid the memory of the One-Stop

Center associateAssist other One-Stop staff who may

see the customer

Counseling RecordsCounseling Records

The Customer’s Notes Screen should be thoroughly documented with the vocational challenge and plan

An optional counseling record card is available at http://www.floridajobs.org/pdg/guidancepapers/Counseling%20Record.xls and may be used for more detailed and confidential record keeping

The Customer’s Notes Screen should be thoroughly documented with the vocational challenge and plan

An optional counseling record card is available at http://www.floridajobs.org/pdg/guidancepapers/Counseling%20Record.xls and may be used for more detailed and confidential record keeping

Counseling RecordCounseling Record

May contain the following:Summary statement to establish the

existence of the vocational challenge(s)Identification and interpretation of

vocationally significant facts contributing to a sharper definition of challenge(s)

Clear and concise statement of the vocational plan indicating the goal and the steps the customer will take to reach that goal

May contain the following:Summary statement to establish the

existence of the vocational challenge(s)Identification and interpretation of

vocationally significant facts contributing to a sharper definition of challenge(s)

Clear and concise statement of the vocational plan indicating the goal and the steps the customer will take to reach that goal

Counseling RecordCounseling Record

Notation of any significant behavior of the individual which may support, assist or identify hidden vocational challenges

Notation to indicate the type of rapport established (negative or positive)

Dated entry for each counseling session and a description of the contact in terms of progress made and/or actions planned

A record of any follow-up contactsA record of any additions or revisions to

the plan

Notation of any significant behavior of the individual which may support, assist or identify hidden vocational challenges

Notation to indicate the type of rapport established (negative or positive)

Dated entry for each counseling session and a description of the contact in terms of progress made and/or actions planned

A record of any follow-up contactsA record of any additions or revisions to

the plan

DocumentationDocumentation

Code as Counselee on W-P registration

Input the counseling session (Individual or Group) on the “Add Services” screen

Document the plan on the Notes screen

Add any supplementary information to a counseling record card

Code as Counselee on W-P registration

Input the counseling session (Individual or Group) on the “Add Services” screen

Document the plan on the Notes screen

Add any supplementary information to a counseling record card