Introduction

Mission & Vision• Mission: To meet the evolving workforce

needs of Chicago Hospitality businesses and create training and career opportunities for Chicago residents by building strategic public and private partnerships.

• Vision: To deliver a skilled and diverse workforce that increases Chicago’s competitiveness in the global economy by aligning workforce development initiatives with the City’s education and economic goals.

ServiceWorks Accomplishments

• 160 Employers have used Service Works more than once

• Successfully building relationships between the employer and the industries we service

• Interview to hire ratio is less than 2-1• Over 1500 skilled candidates placed with

300 businesses within the service industry since 2005

Employer ServicesConsultation ServicesTalent Acquisition Services -Individualized assessment conducted to

determine recruiting needs -Thorough prescreening of each candidate before referred to your company -Guaranteed commitment level to fill each

position within your specified timeline. -Work to reduce turnover by maintaining a

retention

rate above industry standards.

Employer Services Workforce Planning -Upgrade current training and/or succession planning

customized just for you. -Create a new customized training program based on our

assessment of your needs. -Develop opportunities for career growth and advancement by promoting industry recognized

credentials and certification.

Facilitation of Training -Pre-employment Training -Customer Service Training – focused on industry skilled standards -On the job Training for new and existing employees

Chicago ServiceWorks Partners

Association Partners National Retail Federation Foundation Illinois Hotel and Lodging Association Illinois Restaurant Association International Customer Service Association Service Industry Advisory Board

Business Sponsors: The City of Chicago Chicago Workforce Board (CWB) Mayor’s Office of Workforce Development (DCD)

Additional Business Services

We offer programs designed to address topics of interest within the business community and customized around your specific industry. These topics include:WorkshopsSeminars Informational Updates Industry Specific Job Fairs

Employer Success Profile

Hotel–Hilton O’Hare

New Hires: 17Average Wages: $9.78Positions:

Housekeeping Supervisor, Housekeeping, Banquet Server, Front Desk, Room Attendants, etc.

• Retention:12 (72% - 90 Days and more)

• HR Savings: Avg. Cost $9,246Projected HR cost is based on the Cornell University Center for Hospitality. Research estimate based on study for large hotels.

Employer Success Profile

Retail• Jones of New York

New Hires: 4Average Wages: $11.11Positions:

Store Manager, Asst. Manager, Sales Associate

• Retention: 4 (100% - 90 Days and more)

• HR Savings: Avg. Cost $3,500Projected HR cost is based on SASHA

Corporation Consulting FirmResearch estimates are based on study

for hourly employees.

Employer Success Profile

RestaurantSalad Creation

New Hires: 16Average Wages: $8.13Positions:

Salad Chef• Retention:12

(72% - 90 Days and more)• HR Savings: $3,500

Projected HR cost is based on SASHA Corporation Consulting Firm

Research estimates are based on study for hourly employees.

How Does Our Process Work?1) We would conduct a needs assessment with you

during our initial meeting.2) Your Business Specialist Consultant would then

create a Client Project Plan based on results of assessment and submit to you within 48-72 hours.

3) If providing recruiting services, we would create a Job Profile for each position and send it back to you for your review.

4) A Job Order would be created internally for each position so we could start prescreening candidates.

5) Based on the Client Project Plan, we would then begin to work with you to provide the customized services to fulfill your current human resources needs.

Why should you consider us as a Business Partner?

You would be working with highly skilled professionals with expertise in specialized human resource services

We focus specifically on your service industry which would consist of either retail, hotel, or restaurant.

We have solid partnerships in the industries we service. - these will get even stronger as the city will continued efforts to get the

Olympics here for the year 2016.

Our connections with the City of Chicago creates an extreme advantage for your organization.

Any Questions????