employees first ,customers second .....by vineet nayar
DESCRIPTION
The presentation is to enlighten how Mr Vineet Nayar (CEO HCLT) changed the outlook of managing and took control of a Company with a Slow growth turning it upside down to surge forward in the IT race with a new vigour . DISCLAIMER “This “Presentation” is prepared simply for practicing presentation-skills, learning and understanding “slideshare”’s online platform. All content is simply for the learning purpose. I don’t claim copy right complete information. All information is presented just for learning objective.TRANSCRIPT
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EMPLOYEES FIRST ,CUSTOMERS SECOND .Pritham P. Shetty
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ABOUT THE AUTHOR
“Blue ocean droplets” “Car without Breaks “
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MIRROR MIRROR
Point A
Point B
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Credibility
Self Determination
Intimacy Reliability
USING TRANSPARENCY TO BUILD TRUST
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INVERTING THE MANAGEMENT PYRAMID
Value Zone
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INVERTED TRIANGLE
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RECASTING THE OFFICE OF THE CEO
The Value Portal Smart Service Desk
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Thank You