employee retention part 1

Series Part I:10 Critical Steps to Increase Employee

Retention

March 31st1:00pm – 1:30pm CST

Moore Diversified ServicesRoy Barker

[email protected]

(817) 925-8374

Thank You For Joining Us

Slightly Different Format

25-30 Minutes

If we run out of time for questions, please feel free to email me directly at [email protected]|

Please take a moment to complete the two-question survey at end of presentation

MOORE DIVERSIFIED SERVICES WWW.M-D-S.COM ROY BARKER [email protected]

mailto:[email protected]%7C

Moore Diversified Services National Full Service Boutique Consulting Firm Specializing In Senior Living and Healthcare both For Profit and Not-For-Profit 40+ Years of Experience Services Offered

o SWOT Analysis and Strategic Planningo Operational Analysis/Benchmarkingo Marketing Analysis, Mystery Shopping, and Tactical Planningo Employee Turnover Analysis and Retention Strategieso Investment/Financing Advisory Serviceso Lender Due Diligenceo Market/Financial Feasible Studies and Proformaso Key Metric Monitoringo “Shared Executive” Retainer Agreements


Roy Barker, Director of Special Projects

Over 15 years in the industry with MDS Education

o BBA – Financeo MS Gerontology – Long Term Care, Housing, and Services for the Agingo Pursuing MS – Marketing and MS – Industrial and Organizational

Psychology Service

o Dallas Area Agency on Aging Advisory Boardo Former Volunteer Long Term Care Ombudsman State of Texaso Member Senior Living Round Table – Dallas and Boston

Specialtieso Operationso Marketingo Employee Retentiono Training/Coaching


Today’s Outline

Critical Steps 1- 5

1. Initial Screening

2. Orientation

3. Job Specific Training

4. Providing a Mentor

5. On-Going Training


Why Worry About Employee Retention?

•Every time you lose an employee, your business incurs the costs of advertising for finding and training new employees.

•Employee turnover also has intangible costs, including an impact on employee morale and the inefficiencies inherent during the “break-in” period as the new employee adjusts to your way of doing things.

•Preventing employee turnover saves you money and helps you operate more efficiently.

•The task of keeping an employee for the long haul begins on the employee’s first day of work.


Important Facts about Employee Retention

Average Turnover Costs Entry Level Employee, $7,500 Management Employee, 100%-125% of salary Executive Employee, 200% + of salary Technical Employee, 400% of salary

Turnover Rates Assisted Living, 45% A lot of Communities operate at 100% and some 300% - 500%

Risk Management


Initial Screening

When interviewing, ask about gaps in employment or short term jobs

Get 2nd opinion. Have a colleague sit in on interview with you

Send out a questionnaire/test prior to interview

Perform a thorough background check

Contact references. Ask for them if they are not listed on resume


Orientation

Reduces the start-up costs

Reduces employee anxiety, makes them feel more comfortable

Saves Supervisor’s time in the future

Develops realistic job expectations, less mistakes likely


Job Specific Training

This gives a new employee an “agenda”, so they go into the job more confident and knowing what to expect

Helps address employees strengths & weaknesses

Increases productivity so employees perform at a faster rate

Decreases customer turnover. Lack of knowledge can create a bad experience for the customer, which in turn looses $$ for the company


Provide a Mentor

Serves as a Coach or Guide to teach new employee the everyday routines, do’s & don'ts

Assimilate into company culture

Valuable knowledge from a long-term employee

Develop a sharper focus on what is needed to grow professionally


On-Going Training Exposes opportunity for improvement, advancement, and promotions

Schedule seminars or workshops on-line or in person, set a day weekly/monthly

You MUST dedicate time - 57% not enough time - 40% not in budget

TRAIN TO RETAIN !!!!!


Increasing Employee Retention

Make your company an employer of choice,

not an employer of last resort!MOORE DIVERSIFIED SERVICES WWW.M-D-S.COM ROY BARKER [email protected]


Join me for Part II

10 Critical Steps to Increase Employee Retention

April 30, 2015 1:00pm–1:30pm CST

Part II: Steps 6-10 Create opportunities for Advancement

Challenge Employees

Praise Employees

Develop an Awesome Company Culture

Really get to know your Employees


Questions or Comments?If you have questions or comments

Please feel free to email or call Roy Barker

[email protected]

(817) 925-8374

Also, please complete the two-question survey following presentation.

Thank you!


employee retention part 1

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