employee handbook .housekeeping

Hygiene Handbook for Housekeeping and Hairdressing Staff

Hygiene Handbook

For Housekeeping

and Hairdressing Staff

River Catering GmbH

produced 03/2011 Side 1 of 23


1. Hand washing

2. Hand disinfection

3. Personal appearance

4. What to do in case of sickness

5. Color coded cleaning

6. Cabin cleaning

7. Bathroom cleaning

8. Toilet cleaning

9. Trolley Set up

10. Legionella

11. Noro virus12. Hairdresser General Rules13. Disinfection of Equipment

INDEX



The Hygenic Handbook for Housekeeping Crew is one part of the full River Catering

Hygenic Handbook

The Hygenic Handbook for Housekeeping Crew is good reference for all crew members.

Housekeepingmitarbeiter.

Here you can doublecheck the most important HACCP rules.

It is the duty of all Housekeeping Crew to follow these HACCP rules

in order to be able to provide the hygenic cleanliness and safety on board

for the guests and the crewmembers as well.

FOLLOWING OF THE HYGIENE PROCEDURES MEANS SAFETY FOR THE GUESTS AND THE CREW

INTRODUCTION



WHEN: Before start of work and by entering every new cabin After going to the toilette, after sneezing, caughing and after blowing your nose

Before eating and after eating, smoking and drinking

Before and after the usage of disposable gloves

HOW: Procedure of correct handwashing: Open the waterflow

Take soap from the dispenser

Wash your hands incliding your wrists carefully without sprinkling water all over

rinse it properly

dry your hands with disposable paper towel

The handwasching sink has to fulfill the following hygenic points:

Has to perform hot drinking water of min 43C

NO BAR SOAP Only liquid soap from the dispenser

NO REGULAR TOWEL Disposable paper towel from the dispenser

Important!

Handwashing does not replace the proper hygenic hand disinfection!!!

Also the handwashing with disinfectant soaps (antiseptic Products) is no alternative of the Handdisinfection!

1. Correct handwashing (Page 1 of 2)



Hot water (min 43C) Apply Soap

Minimum 30 Seconds

Handwashing

Dry your hands with Throw away the used

disposable papertowel paper towels

1. Correct Handwashing (Page 2of2)

Palm on palm Palm on the back of your hand

with soaped hand

with crossed fingers

twist fingers on the palm



When: The hygenic handdisinfection is compulsory: before start of the work and before entering to every new cabin

before eating and after every pause in work

after going to the toilet, sneezing, caughing and blowing your nose

How: The hygenic handdisinfection means taking (3ml) alcoholic desinfectant from the dispenser onto your hands Massage it in until your hands feel dry (min. 30 sec)

. Never pour handdesinfectant on wet hands, because that weakens the effect of it

plus that causes dry hands

The following rule is valid for all actions: Clean first - then disinfect.

2. Correct handdisinfection (Page 1of2) Bacteria can not run, jump, fly or swim they need a vehicle



The hygenic handdisinfection is the easiest, cheapest but the most important duty

That provides for the protection of the guests and also the protection of the crewmembers.

2. Correct handdisinfection (Page 2of2)



2. Correct: cover your hair with a hat. Tight it together if necessary.

2. Incorrect: long hair without hairband / no cook hat

3. Correct: Clean cook uniform according to River Advice Standard!!!!

3. Incorrect: Dirty, not allowed clothing which do not meet the standards

4. Correct: Clean spoon. Take a new spoon every time!

4. Incorrect: Perform tasting with finger. Head above the pot.

3. Personal appearance

1. Correct: clean, short, unlacked fingernails / no jewels, no watch

2. Correct: cover your hair with a hat. Tight it together if necessary.

3. Correct: Clean cook uniform according to River Advice Standard!!!!

4. Correct: Clean spoon. Take a new spoon every time!

1. Incorrect: long, lacked fingernails, jewels, watch

2. Incorrect: long hair without hairband / no cook hat

3. Incorrect: Dirty, not allowed clothing which do not meet the standards

4. Incorrect: Perform tasting with finger. Head above the pot.



! Report the suspicion of any kind of sickness immediately to your department head!! Make sure that all handwash sinks in the public area function properly ,

and they are equipped with soap, papertowels and handdesinfectant! Wash the used plates and glasses only in the dish/glasswashing mashine

You must wear protective suit when cleaning an infected cabin (Norovirus)! Mask, disposable gloves, shoe cover is compulsory.! You have to take new protective suit for every single infected cabin.! You have to disinfect these cabins with special care.! You have to take new disposable gloves after each and every pause at work.

4. What to do in case of sickness



1. Blue rag: Glass, mirror, dust

2. Yellow rag: Bathroom

5.Color coded cleaning

Blue rag: Glass, mirror, dust

Yellow rag: Bathroom

Red rag: Toilette



Cabin cleaning:

The following steps should be strictly followed:

* Before entering to a new cabin wash and/or disinfect your hand (Your hands must be washed in the

cabin cleaned before)

* Use only the proper chemicals dedicated to the certain purposes

* Use the proper color coded cleaning rags

* Change the cleaning rags after each cabin

6.Cleaning of the cabins

Cabin cleaning

Wash your hands before entering a new cabin

Put on a new disposable glove Cleaning of the cabins

Use the proper chemicals

Before entering to a new cabin please wash your hands in the cabin cleaned before

Dry the clean sink with paper towel

By leaving the cabin disinfect the door handles with Sirafan Speed

Disinfect your hands after leaving the cabin

After each cabin use new cleaning rags



The following steps should be strictly followed:* Before entering to a new cabin wash and/or disinfect your hand (Your hands must be washed in the cabin cleaned before)* Use only the proper chemicals dedicated to the certain purposes* Use the proper color coded cleaning rags* Change the cleaning rags after each cabin

7.Bathroom cleaning

Usage of proper colored rag and proper chemical

Usage of disposable gloves

After each cabin use new cleaning rags and Disposable Cloves



The following steps should be strictly followed:* Before entering to a new cabin wash and/or disinfect your hand (Your hands must be washed in the cabin cleaned before)* Use only the proper chemicals dedicated to the certain purposes* Use the proper color coded cleaning rags* Change the cleaning rags after each cabin

8.Cleaning of the toilet

Usage of proper colored rag and proper chemical

Usage of disposable gloves

After finishing the cleaning disinfect the toilet seat wit Sirafan Speen

After each cabin use new cleaning rags and Disposable Cloves



9.Trolley Set up

9.Trolley Set up

Amenities, clean glasses, clean cleaning rags come on top

Tray/box for dirty glasses

Keep the chemicals in a separate box



10.Legionella prevention (Seite1von2)

Facts



Maintenance of the warm water plumbingThe water plumbing should be constantly maintained in order to prevent the multiplication of Legionellen

Daily Action: drinking water outlet portsAt the drinking water outlets (faucet, shower heads) in the cabins, every day 15

Seconds can run hot water long.

Especially attention needs to be on empty cabins and crew quarters.

Monthly drinking water procedureIn every cabin (guest and crew), also in the empty cabins,and by all every water taps

(kitchen, restaurant, crew mess)

the hot water (60 C)should be opened once per month, for minimum 5 minutes

The temperature should be documented.

ShowerheadsEvery 14 days

Clean and disinfect the showerheads every 14 days. For disinfection please use a Mikroquatt solution and keep

the shower heads for minimum 15 minutes in it.

10.Legionella prevention (Seite 2von2)



11.Noroviren (Seite 1von3)



Hairdresser General Rules



Disinfection of Equipment (Seite 1von2)



Disinfection of Equipment (Seite 2von2)



Memory Jogger to ensure"GOOD HYGIENIC"


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