employee engagement - understanding the underlying psychological conditions and what to do about it

EMPLOYEE ENGAGEMENT IN NAMIBIA COEN WELSH INDUSTRIAL AND ORGANISATIONAL PSYCHOLOGIST MANAGING CONSULTANT AT CAPACITY TRUST

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EMPLOYEE ENGAGEMENT

IN NAMIBIAC O E N W E L S H

I N D U S T R I A L A N D O R G A N I S A T I O N A L P S Y C H O L O G I S TM A N A G I N G C O N S U L T A N T A T C A P A C I T Y T R U S T

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STRUCTUREBackgroundBenefitsBasicsBreakdownBuildingBusiness

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BACKGROUNDBURNOUT

• Burnout / “Yuppie Flu”– unexplained, persistent

fatigue – unrelated to physical or

cognitive exertion – not substantially relieved

by resting– impaired memory or

concentration– unrefreshing sleep

POSITIVE PSYCHOLOGY

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BENEFITSINDIVIDUAL

• Meaning• Efficacy• Financial Returns• Managerial Improvement• Self Concept

ORGANISATIONAL

• Customer Loyalty• Productivity• Profitability• Turnover (-)• Absenteeism (-)• Shrinkage (-)• Talent Pool

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BASICS“[Engagement is] a positive,

fulfilling, work-related state of mind that is characterized by

vigor, dedication, and absorption”- Schaufeli, Salanova, Gonza´lez-Roma, and

Bakker (2002)

Vigor

DedicationAbsorption

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Safety

Availability

Meaning

Engagement

BEFOREANTECEDENTS (PREDICTORS)

- Work-Role Fit- Self-Consciousness (-)- Supervisor Relations- Co-worker Relations- Rewards- Resources- Job Enrichment- Organisational Support- Job Demand- Job Resources

UNDERLYING CONDITIONS

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BREAKDOWNPROCESS

- Engagement Questionnaire (EQ)

- Antecedent Questionnaire (AQ)

- Psychological Conditions Questionnaire (PCQ)

3 FACTOR MODEL

Vigor / Physical

Dedication/ Emotional

Absorption/ Cognitive

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BREAKDOWN8 ANTECEDENTS

- rewards - co-worker relations- resources- supervisor relations- job enrichment- self-consciousness- work role fit - organisational support

3 UNDERLYING CONDITIONSSafety

Availability

Meaning

Engagement

BUILDINGSAFETY

(CO-WORKER RELATIONS/TEAMBUILDING)

MEANINGFULNESS(PSYCHOMETRIC

ASSESSMENT – CAREER GUIDANCE/PLANNING)

AVAILABILITY(LEADERSHIP / SUPERVISORY

TRAINING)

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BUSINESS (CASE)BUSINESS STRATEGY

• Lower Absenteeism• Increased Productivity• Lower Turnover• Dual Purpose (Better Person – Better Employee)

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CONTACT

Coen [email protected]+264 81 385 1180+264 61 222 520www.capacitytrust.comwww.facebook.com/capacitytrust/@capacitytrust

mailto:[email protected]

http://www.capacitytrust.com/

http://www.facebook.com/capacitytrust/

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