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Employee Engagement and Culture
June 5, 2019
The MSLD Leadership Series
Dr. Cris Wildermuth
Associate Professor
Drake University
515 271 4701
Master of Science in Leadership Development
Friday and Saturday classes
Only ten courses, less than two years
Flexible and practical
Leadership and talent
development concentrations
The MSLD Leadership Series
Dr. Augusta Yetunde Olaore
Executive Director
Savaye
http://www.professorwildermuth.com/webinar-materials.html
Materials
Yes, we are recording!
What about the certification?
• Provide at the end of the webinar.
• Also, expect a letter within about 24 hours.
Road Map
What is engagement?
What does engagement “look like”?
What is “psychological safety”?
What is culture?
Intersections
Time for action
What is happening?
Welcome to 2044
Colby & Ortman 2015
Demographics
8
6.3
4.5
2
3.7
5.5
1980 2014 2044
Whites Others
What about your experiences?
• What is happening to the demographics of your region?
What is engagement?
What is engagement?
A deep connection between who you are and what you do
Poll: How engaged do you feel?
A part of you
• Is there anything that feels “so much like a part of you” that you couldn’t imagine “not doing it”?
Engagement is not…
Work Ethic
Job Satisfaction
Success or Competence
Job or organizational engagement?
Engaged at the Organization
Disengaged at the job
What does engagement “look like”?
FOCUS
ENERGYPASSION
Adapted from Kahn, 1990; Schaufeli, 2002
Energy wasters?
ENERGY
What psychological conditions are consistent with engagement?
Meaningfulness
• Feeling valued and valuable
Kahn, 1990 Kahn, 1990
Availability of Resources
• Availability of emotional and physical resources to perform your job duties
Kahn, 1990
Psychological Safety
• It’s ok to be me!
Kahn, 1990 Kahn, 1990
Poll: Psychological Safety
Not “ok to be me”?
• Have you ever felt like it was “not ok to be you”?
• How much energy did you need to spend “hiding yourself” at work?
Lack of safety → Energy waster
Meaningfulness + Availability + Safety
From workplace to worthplace
Adapted from Kahn, 1990; Rock 2016
Who is responsible for engagement?
• Employee engagement cannot be forced.
• The employee decides to engage.
• Organizations (and leaders) can create an environment where engagement is possible.
The Person
• The Personalist Concept
• Person in the environment
• Person in the work environment
What does all that have to do with culture?
What is culture?
The totality of being, the pattern of way of life passed on from generation to generation.
Gilbert, Goode, & Dunne, 2007
What is culture?
Source: Geert Hofstede
The iceberg
values
beliefs
taboos heroes
symbols
behaviorsexpressions
Our cultural default
Source: Geert Hofstede
What is culture?
• Workplace culture or culture in the workplace?
Cultural Scenarios
Poll: Culture and Engagement
Cultural Scenarios
The Connection
• We need to create cultural space in the workspace.
• Respecting the cultural backgrounds of employees communicates that they are valued
• Doing so makes the workplace a worthplace (Rock 2016), which fosters engagement.
Key concepts
What is Cultural Competence?
Cultural Competence
Policies
Attitudes
Practices
Cultural Humility
• Self evaluation
• Self critique
• Addressing power imbalances
• Addressing assumptions as one learns about other cultures
Tervalon and Murray-Garcia, 1998
Cultural Humility
• An informed-not-knowing posture.
Essentials of Culturally Competent Systems
1. Value diversity
2. Have the capacity for cultural self-assessment
3. Be conscious of the dynamics inherent when cultures interact
4. Institutionalize cultural knowledge
5. Develop programs and services that reflect diversity between and within cultures
Cross, Bazron, Dennis, & Isaacs, 1989
Time for action!
Can you know about “all cultures”?
There’s no “cultural book”
humility
Now what?
dialog & curiosity
forgiveness
Culture is just part of the puzzle!
psychological safety
Don’t. waste. energy.
Don’t waste engagement!
Gallup’s Research
• Discrepancies in engagement
– 15% worldwide
– 6% Eastern Asia
– 10% in Western Europe
– 33% in the U.S.
Source: Gallup’s State of Engagement Worlwide, 2017
Future Research
• Are we asking the right questions?
• A comparative review of factors most impacting the engagement of employees in multiple countries?
Drumroll…
SHRM
• Engaging the Workforce
• Date: June 5, 2019
• Activity ID: 19-W3E62
Next Webinar
• Leading a Multigenerational Workforce
• Date: August 21, 2019, 12 pm (Central Time)
• To register, visit the page http://www.professorwildermuth.com/leadership-series.html
Dr. Cris WildermuthAssociate Professor Master of Science, Leadership DevelopmentDrake [email protected]/leadershipwww.professorwildermuth.com
Dr. Augusta Yetunde OaloreEnter information hereAssociate Professor of Social WorkBabcock [email protected]@gmail.com