employee development. development development refers to formal education, job experiences,...
TRANSCRIPT
Employee Employee DevelopmentDevelopment
DevelopmentDevelopment refers to formal education,
job experiences, relationships, and
assessments of personality and abilities
that help employees perform effectively in
their current or future job and company.
It is a planned systematic and continuous process of learning and growth by which managers develop their conceptual and analytical abilities to manage.
It is primarily concerned with improving the performance of managers by giving them stimulating opportunities for growth and development.
Comparison Between Training and Development
Training Development
Focus Current Future
Use of work experiences
Low High
Goal Preparation for current job Preparation for changes
Participation Required Voluntary
Why is employee development important?
Employee development is a necessary component of a company’s efforts to: improve quality retain key employees meet the challenges of global competition and
social change incorporate technological advances and
changes in work design
Approaches to Employee Development
Formal Education
Assessment
Job Experiences
Interpersonal Relationships
Formal Education
Formal education programs include: off-site and on-site programs designed
specifically for the company’s employees short courses offered by consultants or
universities executive MBA programs university programs in which participants
actually live at the university while taking classes
Examples:
Schwan – Minnesota based frozen food delivery service had created its own corporate university
IBM,Home Depot depend on inhouse development programmes
GE has one of the worlds oldest and most widely known MDP centers in the world and GE develops managers at John.F.Welch Leadership center at Crotonville,NY
Lot of universities offer executive MBA programs …
Tuition reimbursements
Examples of development programs at GE
Program Description Target Audience Courses
Executive Development Sequence
Emphasis on strategic thinking, leadership, cross-functional integration, competing globally, customer satisfaction
Senior professionals and executives identified as high-potential
Manager Development
Global Business Management
Executive Development
Core Leadership Program
Development of functional expertise, business excellence, management of change
Managers Corporate Entry Leadership
Professional Development
New Manager Development
Experienced Manager
Professional Development Program
Emphasis on preparation for specific career path
New Employees Audit Staff
Financial Management
Human Resources
Technical Leadership
Important trends in executive education:
Increasing use of distance learning by many companies and universities
Companies and the education provider create short, custom courses, with content designed specifically to needs of the audience
Supplementing formal courses from consultants or university faculty with other types of training and development activities
Assessment involves collecting
information and providing feedback
to employees about their behavior,
communication style, or skills
Assessment (continued)
Used most frequently to: identify employees with managerial potential measure current managers’ strengths and
weaknesses identify managers with potential to move into
higher-level executive positions work with teams to identify members’ strengths
and weaknesses, and factors that inhibit productivity
Myers-Briggs TypeIndicator®
(MBTI)Assessment Center
Benchmarks
PerformanceAppraisals and
360-Degree FeedbackSystems
Popular Assessment Tools
Assessment Tools: Myers-Briggs (MBTI)
Most popular psychological test for employee development
Used for understanding such things as:communicationmotivationteamworkwork stylesleadership
Assessment Tools: Assessment Center
The assessment centerassessment center is a process in which multiple raters or evaluators evaluate employees’ performance on a number of exercisesusually held at an off-site locationused to identify if employees have the abilities,
personality, and behaviors for management jobsused to identify if employees have the necessary
skills to work in teams
Examples of Skills Measured by Assessment Center Exercises
SKILLS In-basket Scheduling Exercise
Leaderless Group
Discussion
Personality Test
Role Play
Leadership X X X X
Problem solving
X X X X
Interpersonal X X X
Administrative
X X X
Personal X X X
EXERCISES
Assessment Tools: Benchmarks
Benchmarks© is an instrument designed to measure important factors in being a successful manager
Items measured are based on research that examines the lessons executives learn at critical events in their careers
This includes items that measure managers’ skills in dealing with subordinates, acquiring resources, and creating a productive work climate
Skills Related to Managerial Success
Resourcefulness Doing whatever it takes Being a quick study Building and mending
relationships Leading subordinates Compassion and
sensitivity Straightforwardness and
composure Setting a developmental
climate
Confronting problem subordinates
Team orientation Balance between personal
life and work Decisiveness Self-awareness Hiring talented staff Putting people at ease Acting with flexibility
Assessment Tools:Performance Appraisals
Performance appraisalPerformance appraisal - the process of measuring employees’ performance
Approaches for measuring performance:ranking employeesrating work behaviorsrating the extent to which employees have
desirable traits believed to be necessary for job success (e.g., leadership)
directly measuring the results of work performance (e.g., productivity)
Assessment Tools: 360-Degree Feedback System
Rating Form
Rating Form
Rating Form
Rating Form
Self
Peers
Customers Subordinates
Manager
Job Experiences
Job experiences refer to relationships, problems, demands, tasks, or other features that employees face in their jobs
Most employee development occurs through job experiences
A major assumption is that development is most likely to occur when there is a mismatch between the employee’s skills and past experiences and the skills required for the job
Methods/techniques of MDPDecision making skills
In Basket exercises Business Games Case study
Interpersonal skills Role play Sensitivity training Behavior modeling
Job knowledge On the job experiences Coaching Understudy
Organizational knowledge Job Rotation Multiple management
General Knowledge Special courses Special meetings Special readings
Specific Individual needs Special Projects Committee assignments