Employee Assistance Program 800-526-3485

A Brief Supervisor GuideIntervening To Save a Good

Employee

1. Recognize the Problem

• Productivity• Behavior• Conduct• attitude

Employee Assistance Program 800-526-3485

A Brief Supervisor GuideIntervening To Save a Good Employee

2. Consult with EAP staff

• Strategy• Advice• Support

Employee Assistance Program 800-526-3485

A Brief Supervisor GuideIntervening To Save a Good Employee

3. Document What You See

• Your most effective tool to break through resistance and excuses.

• BE.. Specific (who, what, when, where)

• BE.. Brief use phrases, not narrative descriptions

• BE.. Repetitive – create a visual illustration of the problem

Employee Assistance Program 800-526-3485

A Brief Supervisor GuideIntervening To Save a Good Employee

4. Confront Performance

• Begin with a positive statement about the employee’s value.

• State the performance problem.

• Clarify expectations, goals for improvement

• Set consequences – past, present and future.

• Offer EAP as a resource to assist in the improvement process.

Employee Assistance Program 800-526-3485

A Brief Supervisor GuideIntervening To Save a Good Employee

5. Referral to EAP• Contact Solutions EAP prior to making

a referral to provide important information to the EAP consultant

• Provide immediate opportunity to call:

1. EAP brochure or card2. Telephone3. Privacy to make call (at that time)

• Emphasize key features:1. Voluntary

2. Confidential

3. Free

Employee Assistance Program 800-526-3485

A Brief Supervisor GuideIntervening To Save a Good Employee

6. Make follow up arrangements• Continue to observe and document performance• Plan regular meetings to monitor improvements• Provide informal feedback on observations of progress