empathy map

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Post on 04-Nov-2014

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This empathy map is about developing empathy for someone who has a stake in the school-to-work transition, and defining a problem or need (*) he/she has related to the challenge.

TRANSCRIPT

Page 1: Empathy map

happy and full of

hope, at the same

time also very

worried about

unknown future

smiling & laughing

Interviewee is in a split situation: on one side, he is proud and happy that he has finished his degree. On the other side, he is leaving uni, a “safe haven”, getting into the working world, not working world, not knowing, what kind of job he can get. In addition the interviewee is a foreigner and will need to be visa-sponsored by his future employer in order to stay in Australia. He is worried, because he does not know, how to prproceed in order to solve his challenges, while his current visa is running out,

chewing lipssqueezing hands

shuffling feet

Interviewee, 33 years old, wants to start 2nd career as life style coach, finished bachelor in social sciene. Dutch, Dutch, lives inAustralia.

A proud, hard-working and fun social science graduate, who is also worried

approach his challenges and develop a plan and strategy to solve them

he might have to leave the country, if he does not find a visa-sponsored job soon.

gesturing

proud about uni degree, relieved

a bit scared of upcoming challenges

how will i ge

t a spon-

sored visa,

so I can

stay in Aus

tralia?

Why is this so difficult?

Where can I get info?

HOW?!?!?

how can I get v

isa-sponsored

without having

to be stuck to

an employer?

“need to find a job soon”“would like to stay in

Australia”“before I start I’ll take a 2-week vacation”

“so glad I finished uni!”

“need employer who is willing to sponsor my visa”

“ideally I find a nice job with good career chances in coaching and where I get sponsored”

“would like to find a job as a life style coach”