WHAT ARE EMOTIONS?

MOODSMOODSFeelings that tend to be Feelings that tend to be

less intense than less intense than emotions and that lack a emotions and that lack a

contextual stimulus.contextual stimulus.

MOODSMOODSFeelings that tend to be Feelings that tend to be

less intense than less intense than emotions and that lack a emotions and that lack a

contextual stimulus.contextual stimulus.

EMOTIONSEMOTIONSIntense feelings that are Intense feelings that are directed at someone or directed at someone or

something.something.

EMOTIONSEMOTIONSIntense feelings that are Intense feelings that are directed at someone or directed at someone or

something.something.

AFFECTAFFECTA broad range of feelings A broad range of feelings that people experience.that people experience.

AFFECTAFFECTA broad range of feelings A broad range of feelings that people experience.that people experience.

FACIAL EXPRESSIONS CONVEY EMOTIONS

EMOTION DIMENSIONS VARIETY OF EMOTIONS:

POSITIVE HUMAN EMOTIONS

NEGATIVE HUMAN EMOTIONS

CIRCUMPLEX MODEL

ACTIVATED NEGATIVE

ACTIVATEDPOSITIVE

ASTONISHED

TRANQUIL/ QUIET

CHEERFUL/ HAPPY

SAD

FEAR EXCITED

CONTENTBORED/ TIRED

ACTI VATED

ACTI VATED

UNACTIVATED

UNACTIVATED

PLEASANTPLEASANTUNPLESANTUNPLESANT

CONTD: INTENSITY OF EMOTIONS

- PERSONALITY

- JOB REQUIREMENTS

EMOTIONS MAKE US IRRATIONAL

FACTORS AFFECTING EMOTIONS

•PERSONALITY

•CULTURE

•WEATHER

•STRESS

•AGE

•GENDER

•ENVIRONMENTAL

•MARITAL RELATION

•ORGANIZATIONAL

•SOCIAL

EMOTIONAL LABOUR

Felt EmotionsV/s

Displayed Emotions

Surface ActingV/s

Deep Acting

EMOTIONAL EXHAUSTION/DISSONANCE

Job Burnout state of emotional exhaustion caused by

excessive psychological and emotional demands TirednessFatigueLack of energy Depletion of emotional resources

Higher Emotional Exhaustion – Lower Job Performance

EMOTIONAL INTELLIGENCE

ARGUMENTS OF EMOTIONAL INTELLIGENCE

For Intuitive appeal Emotional intelligence predicts criteria that

matters Emotional intelligence is biologically based

Against Emotional intelligence is too vague Emotional intelligence can’t be measured The validity of emotional intelligence is suspect

HOW EMOTIONS AFFECT OUR WORK LIVES?

AFFECTIVE EVENTS THEORY

Work environmentCharacteristics of

the jobJob demand

Requirement for the emotional labor

Job Performance

Job SatisfactionEmotional

ReactionsPositiveNegative

Personal DispositionsPersonality

mood

Work EventsDaily hasslesDaily uplifts

OB APPLICATIONS OF EMOTIONS AND MOODS

Selection Decision Making Creativity Motivation Leadership Interpersonal Conflicts Customer Service Job Attitudes Behaviour