Anum Saif Malik Hira Hasan Ishraq Bijnouri Shahzeb Jamil Mina Arif Khan

Introducing “Emotions”

How beautiful is the nature of an emotion; to let your feelings pour out of your heart, body and mind.

Emotions refer to the psychological state of being of aperson, for a short period of reference, consideringones state of mind along with a relative physiologicaloccurrence, based or tied to sensory data.

Emotions are short lived as compared to moods whichare persistent for longer terms.

Emotions can interchangeably also be called asfeelings, i.e. the way a person reciprocates towards anyevent, ones perceptions, ideas and methods of dealingwith the environment around, in reflection of thefeelings being held deep down.

An emotion in a generalized context is a: Brief event or episode.

Directed toward someone or something.

Based on certain experiences.

Instigating a State of readiness.

People usually come across with certain types

of emotions at their workplaces. These are

primarily categorized into:

Fear = anxiety + alarm

Love = affection + care

Surprise = Sudden + Never exp. before

Joy = Event of Happiness + feel free

Anger = Dissatisfied + violation of rules

Sadness = Heart is Broken + no interest

Attitudes are the cluster of beliefs, assessed

feelings, and behavioral intentions toward a

person, object or event.

Attitudes are judgments, whereas emotions

are experiences.

Beliefs: Established Perception about someone

or something.

Feelings: Positive or negative evaluation of

someone or something.

Behavioral intensions: Giving a response

An emotion is something that happens to you

as a result of an event; an attitude is something

you adopt as the way you are going to feel

about something.

Emotions are often hidden, attitudes are often

displayed.

This is the feeling of uncomfortable tension

which comes from holding two conflicting

thoughts in the mind at the same time.

Dissonance increases with:

The importance of the subject to us.

How strongly the dissonant thoughts conflict.

Our inability to rationalize and explain away

the conflict.

Person’s emotions are also partly determined

by their personality, not just by experiences. Positive affectivity (PA) :The tendency to experience positive

emotional states.

Negative affectivity(NA):The tendency to experience negative

emotions

The effort, planning, and control needed to

express organizationally desired emotions

during interpersonal transactions.

Emotional labor is higher when: Frequent and long duration exhibit of variety of intense

emotions.

The situations where one faces a conflicting state of emotions, i.e. the original emotions and the emotions expressed to the world outside, is termed as emotional dissonance.

This eventually might lead on to a state of emotional breakdown also termed as job burn out n workplace terms, where faking ones emotions for too long leads to a state of collapse.

Surface Acting: Here one tries to

rationalize or modify ones expression of emotions in contrast to the emotions deep down which are forming the foundation of feelings within ones self.

Deep Acting: Modifying ones inner

feelings, or the core emotions, in relativity to the ones being expressed in order to reduce the dissonance to minimum and to let the mind be at ease is called deep acting

The ability to perceive and express emotion,

assimilate emotion in thought, understand and

reason with emotion, and regulate emotion in

oneself and others.

Self awareness Self management Social awareness Relationship management

Emotional intelligence is a set of

competencies (aptitudes, skills) which can be

learned especially through coaching EI

increases with age i.e. maturity.

It is advisable that one; Accentuates the positive Eliminates the negative Latches on to the affirmative Doesn’t mess with the mister in between.

A person’s attitude regarding his or her job

and work content.

The employee’s emotional attachment to,

identification with, and involvement in a

particular organization. Affective commitment: Emotional attachment to,

identification with, and involvement in an organization.

Continuance commitment: Belief that staying with the

organization serves your personal interests.

Justice and support

Job security

Employee involvement

Trusting employee

The individual’s beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party.

Employability refers to a person's capability

for gaining and maintaining employment. For

individuals, employability depends on the

knowledge, skills and abilities they possess, in

addition to the way they present those assets to

employers.