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Emotional Intelligence Worldwide

Team Matrix

The Psychology of SuccessTM puzzle highlights key areas that successful companies and individuals use, as well as the focus of EIW consulting.

Research shows that setting a firm foundation of purpose, vision and values that are lived and breathed are crucial to successful organisations. The same can apply to individuals.

Other pieces of the puzzle for individuals that underpin emotional intelligence and positive psychology is self awareness and self leadership – if you can’t lead yourself, how can you lead other people.

All these aspects will be discussed in the Leading with Emotional Intelligence programme.

Psychology of SuccessTM

2© emotional intelligence worldwide 2013

The aim of the team matrix is to assess the relationship you have with people at work.

So let’s start with us in the middle. Now map the names of the people you regularly communicate with – it may be peers, direct reports, your manager, your cross‐functional teams and you may like to colour code them.

Self

Sue

Sue

Rox

Janet

Kelvyn

Ken

David

Teena

Personality – MBTITeam Map

Next think about the relationship you have each person and connect them to you on your drawing with a line that indicates the strength of your relationship. You can use a range of coloursand styles, use your own code if you like for anonymity. Explore the emotional relationship in terms of their values. What’s your knowledge of what drives them and how do / can you communicate? What are their goals, purpose and direction?

So for example my relationship with Joy is very strong, we have known each for a long time, I understand how she thinks and what motivates her and she is the same with me. I can be honest and have an easy relationship with her. You may not know someone that well, you may have conflict with some, you may usually have a fabulous relationship with some humps, decide on your code and indicate your relationship with each.

We will use this map as we go through the MBTI exercises.

Self

Joy

Jen

Janine

Janet

James

Jake

David

Jess


If you have used MBTi, or another tool, feel free to add their personality indicator to assist you discover communication techniques. Some basic information is included in the following pages.

Add some space for four letter code and where you are unsure leave a blank and through future communication you may be able to work it out.

Then consider the results and it may give you an indication as to why some relationships are more difficult than others. Are you frustrated by someone who is a ‘last minute’ person if you are closer to the ‘J’ scale? Are you overwhelmed because you colleague doesn’t stop talking? Are you confused because your peer doesn’t seem to grasp your instructions?

Read the following pages to remind yourself of MBTI and some tell tale signs. Remembering this is a scale. If you are a ‘mild P’, a very strong ‘P’ may make you feel like a ‘J’. Remembering that just because someone loves to be in the spotlight, they may still ‘recharge’ in their own space.

SelfE N T P

SueE N F P

SueE S T J

RoxI S F J

JanetI _ T J

KelvynI S _ J

KenE N F J

David_ S F _

TeenaE S F J


Personality

According to Carl Jung’s theory, personality differences can be observed. His theory deals with how people gather information and make decisions. He also identified differences in how people draw energy. Jung’s theory has been popularly defined in the Myers Briggs Type Indicator (MBTI) psychometric tool.

The MBTI identifies personality differences based on four criteria:

Where do we prefer to get our energy from? From other people or from our own internal sources. Known as Extraversion or Introversion (E or I).

E I

How do we prefer to take in information? Do we use concrete means such as our senses or through more abstract methods, such as instinct and deductions. Known as Sensing or iNtuition (S or N).

S N

How do we prefer to process information and make decisions? Do we use logic and analysis or our values and what is in our heart? Known as Thinking or Feeling (T or F).

T F

How do we prefer to organise ourselves in the world? Do we prefer a structured and disciplined way or a more meandering path? Known as Judging or Perceiving (J or P).

J P

This model provides us with a way of understanding ourselves. It also allows us to understand others in the way they interact with the world. It can also help us adapt our communication to get the best out of our team.

Extroverts get their energy from the external world – the environment and other people whilst introverts are more inward directed – they gain their energy from inside.

The most common differences between Extroverts and Introverts are shown below...

EXTRAVERTS INTROVERTS

• Are interested in what is happening around them

• Are open and often talkative

• Compare their own opinions with the opinions of others

• Like action and initiative

• Easily make new friends or adapt to a new group

• Say what they think

• Are interested in new people

• Easily break unwanted relations

• Are interested in their own thoughts and feelings

• Need to have own territory

• Often appear reserved, quiet and thoughtful

• Usually do not have many friends

• Have difficulties in making new contacts

• Like concentration and quiet

• Work well alone

Strengths and areas to be conscious of…

EXTRAVERTS INTROVERTS

Strengths:

• Will share their thoughts, opinions and feelings

• Open and encouraging about ideas and discussion

• Social networkers – can inject energy into a team

Areas to be conscious of:

• May talk too much

• May override others’ thoughts and opinions

• May set agendas so introverts have the opportunity to think about the issues

Strengths:

• Opinions will be well thought out when expressed

• Will focus and get on with the task at hand

• Internal reserves of energy


• May not express opinions in meetings

• May not share feelings and ideas – difficult to know what an introvert is thinking sometimes

• May appear remote from others

Personality – MBTIExtravert / Introvert Dimension

Sensing is an ability to deal with information on the basis of its physical qualities and it is affected by other information. Intuition is an ability to deal with the information on the basis of its hidden potential.

The most common differences between Sensing and Intuitive types are shown below...

SENSING TYPES INTUITIVE TYPES

• See everyone and sense everything

• Live in the here and now

• Quickly adapt to any situation

• Like pleasures based on physical sensation

• Are practical and active

• Are realistic and self confident

• Are mostly focused in the past or in the future

• Worry about the future more than the present

• Are interested in everything new and unusual

• Do not like routine

• Are attracted more to the theory than the practice

• Often have doubts


SENSING TYPES INTUITIVE TYPES

Strengths:

• Ability to focus on details

• Able to see contingencies

• Aware of the present

• Get things done


• May become overwhelmed by facts they cannot shut out

• May focus on irrelevant details

• Can be seen to shut down ideas from N’s

Strengths:

• Ability to see the whole picture

• Make links between concepts and abstract ideas

• Good at change situations


• May go off into an idea without thinking of practicalities

• Can miss facts and details

• Can be seen to be impulsive

• May have difficulty finding practical solutions to a problem

Personality – MBTISensing / iNtuition Dimension

Thinking is a preference of dealing with information on the basis of its structure and its function. Feeling is a preference of dealing with information on the basis of its initial energetic condition and its interactions.

The most common differences between Thinking and Feeling types are shown below...

THINKING TYPES FEELING TYPES

• Are interested in systems, structures, patterns

• Expose everything to logical analysis

• Are relatively cold and unemotional

• Evaluate things by intellect and right or wrong

• Have difficulties talking about feelings

• Do not like to clear up arguments or quarrels

• Are interested in people and their feelings

• Easily pass their own moods to others

• Pay great attention to love and passion

• Evaluate things by ethics and good or bad

• Can be touchy or use emotional manipulation

• Often give compliments to please people


THINKING TYPES FEELING TYPES

Strengths:

• Evaluate all aspects before making decisions

• See themselves as competent decision makers

• Objectively view situations


• Can become controlling or rigid in decision making

• May shut down emotionally

• Can fear losing control

Strengths:

• Understand the people side of decisions

• Have a human side that shows empathy

• Provides balance to decisions


• May seem soft and easily manipulated

• Can become too sentimental

• May be overly sensitive

Personality – MBTIThinking/ Feeling Dimension

Perceiving types are motivated into activity by the changes in a situation. Judging types are motivated into activity by their decisions resulting from the changes in a situation.

The most common differences between Perceiving and Judging types are shown below...

PERCEIVING TYPES JUDGING TYPES

• Act impulsively following the situation

• Can start many things at once without finishing them properly

• Prefer to have freedom from obligations

• Are curious and like a fresh look at things

• Work productivity depends on their mood

• Often act without any preparation

• Do not like to leave unanswered questions

• Plan work ahead and tend to finish it

• Do not like to change their decisions

• Easily follow rules and discipline


PERCEIVING TYPES JUDGING TYPES

Strengths:

• Flexibility

• Seeing where changes may be required and adapting

• Offering new ideas


• May come across as too flexible and wishy washy

• May not have structure for those around you who need it

• May change things for the sake of changing

Strengths:

• Good at project planning, setting milestones

• Will stick to the plan

• Get work done according to schedule


• May be too rigid and not adaptable to change

• Can impose structure on others too early

• Can seem to be controlling – your way is the only way

Personality – MBTIPerceiving / Judging Dimension

Communicating with E’s Communicating with I’s

Communication

Strategies

Communicating with S’s Communicating with N’s

Communication

Strategies

Often we need to adapt our communication to get the best out of other preferences. You may like to note some strategies for communicating with someone opposite or stronger / less strong than you are in each area.

DevelopmentCommunication Strategies

Communicating with T’s Communicating with F’s

Communication

Strategies

Communicating with J’s Communicating with P’s

Communication

Strategies

Adapting communication to get the best out of other preferences:

DevelopmentCommunication Strategies

Example professions:CEOs

Managers

Example professions:Facilitators

Sales and MarketingFashion designers

Example professions:AccountantsMechanicsBank tellers

Example professions:Nurses

Charity volunteersVets

Where are the people in your team? Here we have listed examples of professions that on average fall into certain areas. Be careful not to ‘box’ people and consider the impact of different personalities in certain jobs / industries / organisations.

SF

NFNT

ST

DevelopmentYour Team

www.emotionalintelligenceworldwide.com

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