Emotional Intelligence: Understanding what motivates people

Objectives for my session

A bit about me and the teams I’ve managed

What is emotional intelligence – why I think it’s relevant

How do I use emotional intelligence as a manager

Motivating teams – theory to practice

Any questions

A bit about me

Occupational Psychologist & Organisational Development

Analyst to Manager

Teams sizes of 2 to 54

New teams or established

What is Emotional Intelligence?• “The ability to monitor one's own and others' feelings and

emotions, to discriminate among them and to use this information to guide one's thinking and actions"

Salovey and Mayer (1990)

• Emotional intelligence has 4 elements to it

• Navigating Emotional IntelligencePUUM model of emotional intelligence

Why I think its relevant?

• Managing a team is a people business

• People bring their ‘whole selves’ to work – emotion and all

• It allows me to choose my behaviour

The Behaviour Cycle(Betari Box)

How I use emotional intelligence

See Think

Feel DoWhat happened

there?

Motivating teams

• What are you finding motivating about work?

• The difference between being not dissatisfied and actually satisfied and engaged?

Herzberg model

Factors for SatisfactionFactors for Dissatisfaction

Achievement Company Policies

Recognition Supervision

The work itselfRelationship with Supervisor and Peers

Responsibility Work conditions

Advancement Salary

Growth Status

Security

From theory to practice

• What works for you might not work for someone else in the team

• Takes time to find out

• Hard to gain the trust and understanding v easy to lose

Any questions?