emotional intelligence leadership detroit 32 12.09.10 steve gravenkemper, ph.d....
TRANSCRIPT
PRESENTER
Steve Gravenkemper, Ph.D., Partner
Plante & Moran27400 Northwestern HighwayP.O. Box 307Southfield, Michigan 48037
E-mail: [email protected]: 248.223.3699
Emotional Intelligence for Technically Gifted Professionals 2
?WHAT IS EMOTIONAL INTELLIGENCE?
Exercise 1 — Brief Discussion
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TWO SIDES of EMOTIONAL INTELLIGENCE
1) Personal Competence — Managing ourselves
2) Social Competence — Handling relationships
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COMPETENCIES:Personal traits or a set of habits that lead to more effective or superior job performance.
[5]Emotional Intelligence for Technically Gifted Professionals
PERSONAL COMPETENCE — MANAGING OURSELVES
Self-awareness — Knowing one’s internal states, preferences, resources, and intuitions
Self-regulation — Managing one’s internal states, impulses, and resources
Motivation — Emotional tendencies that guide or facilitate reaching goals
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SOCIAL COMPETENCE — HANDLING RELATIONSHIPS
Empathy — Awareness of others’ feelings, needs, and concerns
Social skills — Adeptness at inducing desirable responses in others
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WHY BOTHER? It’s not logical
It’s not in my comfort zone
I’m a technical problem solver, not a “people” problem solver
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WHY EMOTIONAL INTELLIGENCE MATTERS?
The competency study explored:
187 different job titles
121 different companies
Evaluated “essential competencies” for a job
Two types of competencies evaluated
Cognitive & technical skills
Emotional competenciesEmotional Intelligence for Technically Gifted Professionals [9]
SURVEY SAYS…
1) What percentage of these competencies do you think were cognitive or technical skills?
2) What percentage of these competencies do you think were emotional competencies?
Results:
Two out of three competencies were emotional competencies. [10]Emotional Intelligence for Technically Gifted Professionals
TOP EXECUTIVES THAT DERAIL
Two key factors emerged from top executives who failed (page 40)1. Rigidity — They were unable to adapt their
style to changes in the organizational culture, or they were unable to respond to feedback about traits they needed to change or improve. They couldn’t listen or learn.
2. Poor relationships — The single most frequently mentioned factor was being too harshly critical, insensitive, or demanding, so that they alienated those they worked with.
[11]Emotional Intelligence for Technically Gifted Professionals
STAR PERFORMERS IQ, technical skills and academic skills
are price of admission competencies
McClelland describes these as threshold competencies
Superstars possess a set of emotional abilities labeled emotional intelligence
Emotional Intelligence for Technically Gifted Professionals [12]
QUICK SELF-ASSESSMENT
Exercise 2:
Rate yourself on the Emotional Intelligence Self-Assessment survey
Quick discussion exercise
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RATING SCALE: SELF-ASSESSMENT
7: Very strongly agree
6: Strongly agree
5: Agree
4: Neutral
3: Disagree
2: Strongly disagree
1: Very strongly disagree
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MINDSET BARRIERS I’m not a people person.
I’m a technical resource.
This feels awkward and uncomfortable.
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TWO SCALES VS. ONE People skills
Technical skills
*Note: This is a both/and response rather than either/or.
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IMPROVING EMOTIONAL INTELLIGENCE
Strengths of leaders
Continuous learners
EI improves with experience & practice
Leaders are bright
There is a “logical” case for EI in the workplace
Seek solutions that stick
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TWELVE TIPS TO IMPROVE EMOTIONAL INTELLIGENCE
Personal Competence: Managing Ourselves
1)Monitor stress levels
2)Identify stress behaviors
3)Develop alternative responses
4)Ask for feedback on EI skills you are working to improve.
5)Set aside time each week to review progress.
6)Practice thinking before speakingEmotional Intelligence for Technically Gifted Professionals 18
TWELVE TIPS TO IMPROVE EMOTIONAL INTELLIGENCE
Social Competence: Managing Others
7) Fully attend to others in conversations
8) Increase compliments and thanking for a job well done.
9) Develop a “solution-focused” approach to change
10) Combat the “need to be right”
11) Put yourself in the other person’s shoes
12) Golden rule with a twist: Treat others the way they wish to be treatedEmotional Intelligence for Technically Gifted Professionals 19
REFERENCEWorking with Emotional Intelligence by Daniel Goleman (1998): Bantam Books, New York, New York
THANK YOU.Steve Gravenkemper, [email protected]