EMOTIONAL EMOTIONAL INTELLIGENCE IN INTELLIGENCE IN

MANAGEMENTMANAGEMENT

INTRODUCTIONINTRODUCTION

Emotional Intelligence was coined by Dr. Emotional Intelligence was coined by Dr. Peter Salovey of Yale University along Peter Salovey of Yale University along with Dr. John Mayer of New Hampshire.with Dr. John Mayer of New Hampshire.

They identified four abilities and skills for They identified four abilities and skills for emotional intelligence:emotional intelligence:

They areThey are

The ability to recognise emotionsThe ability to recognise emotions The ability to use emotions to assist the The ability to use emotions to assist the

thought processthought process The ability to be aware of emotionsThe ability to be aware of emotions The ability to manage emotionsThe ability to manage emotions

The ability to recognize emotions:The ability to recognize emotions:

Means to understand the emotions through Means to understand the emotions through facial expressions facial expressions

The ability to use emotions to assist the The ability to use emotions to assist the thought process:thought process:

ability to use the emotions and assist the ability to use the emotions and assist the thought processthought process

The third to the ability to be aware of The third to the ability to be aware of emotions emotions

this is to understand the emotions and to this is to understand the emotions and to think of the development in due course think of the development in due course and their outcomes/and their outcomes/

The fourth is the ability of an individual to The fourth is the ability of an individual to handle the emotions.handle the emotions.

Components of Emotional Components of Emotional Intelligence:Intelligence:

Personal and Social Competence are the Personal and Social Competence are the two major componentstwo major components

Personal is the awareness and Personal is the awareness and management of self. management of self.

Social competence is the awareness of Social competence is the awareness of the feelings of an individual’s environment.the feelings of an individual’s environment.

How to handle Emotions at Work How to handle Emotions at Work Place.Place.

The negative emotions at The negative emotions at workplace;workplace;

Lack of team workLack of team work Poor working conditionsPoor working conditions Unsuitable employeesUnsuitable employees Fear of changeFear of change Repeated changes in Repeated changes in

organizational structureorganizational structure

Very high or low levels of Very high or low levels of stress.stress.

Lack of trust on superiors Lack of trust on superiors and lower level staffand lower level staff

Lack of job securityLack of job security Inter departmental Inter departmental

conflictsconflicts Career growth Career growth

opportunityopportunity Poor supervisionPoor supervision

Results of negative emotionsResults of negative emotions

AbsenteeismAbsenteeism Lower motivationLower motivation Reduced qualityReduced quality Cold warsCold wars

MANAGING EMOTIONS AT MANAGING EMOTIONS AT WORK PLACEWORK PLACE

Both positive and negative emotions play Both positive and negative emotions play an important role in organizationsan important role in organizations

Positive emotions helps in a better Positive emotions helps in a better performanceperformance

Negative emotions should be eliminated Negative emotions should be eliminated as it can demotivate and result in bad as it can demotivate and result in bad performanceperformance

Tips to manage negative emotionsTips to manage negative emotions

Try to shift the focusTry to shift the focus Take a walkTake a walk Share emotionsShare emotions Communicate needsCommunicate needs ActAct

Applications of Emotional Applications of Emotional Intelligence at the WorkplaceIntelligence at the Workplace

Cognitive skills can help to get u job, but Cognitive skills can help to get u job, but its emotional intelligence that will help u to its emotional intelligence that will help u to climb the ladder.climb the ladder.

Emotional intelligent Is as important as Emotional intelligent Is as important as Technical and analytical skillsTechnical and analytical skills

Emotional IntelligenceEmotional Intelligence

Is one important characteristic that Is one important characteristic that determines the career development of a determines the career development of a person as a person with emotional person as a person with emotional intelligence possesses qualities like self intelligence possesses qualities like self awareness, self control empathy and awareness, self control empathy and social skills.social skills.

Emotional intelligence and Emotional intelligence and leadershipleadership

A good leader will posses the ability to A good leader will posses the ability to understand and be aware of his own understand and be aware of his own emotions and also those of others .emotions and also those of others .

Good leaders with high EI will manage Good leaders with high EI will manage relationships with other more effectively relationships with other more effectively which in turn will help to enhance the which in turn will help to enhance the productivity of the organization.productivity of the organization.

Emotional Intelligence and Team Emotional Intelligence and Team buildingbuilding

Today’s corporate world depends on the Today’s corporate world depends on the Teams for accomplishing its work.Teams for accomplishing its work.

The emotional intelligence by team The emotional intelligence by team members is an essential ingredient for members is an essential ingredient for achieving its goal.achieving its goal.

Improving Emotional Improving Emotional IntelligenceIntelligence

Developing emotional intelligence Developing emotional intelligence involves both personal and Social involves both personal and Social

competencecompetenceTo develop personal intelligence:To develop personal intelligence:

To develop personal Competence:To develop personal Competence:

To concentrate on ones emotional reaction To concentrate on ones emotional reaction to situationsto situations

To analyze why one responds in the way To analyze why one responds in the way he/she doeshe/she does

Think of different ways to understand Think of different ways to understand hurtful situationshurtful situations

Find a fruitful way to cope with emotional Find a fruitful way to cope with emotional stress.stress.

Development of Social Development of Social Competence, a person has toCompetence, a person has to

Pay attention to the emotions and Pay attention to the emotions and behavior of others.behavior of others.

Try to understand the behavior of others Try to understand the behavior of others by discussing with a third personby discussing with a third person

Plan out various methods to deal with Plan out various methods to deal with situations situations

Examine the effect of ones actions.Examine the effect of ones actions.

Features of people with high IQ or Features of people with high IQ or EQEQ

MenMen High IQHigh IQUnexpressive and Unexpressive and isolated, strong isolated, strong willed,Emotinally willed,Emotinally bland Motivated bland Motivated IndustriousIndustrious

High EQHigh EQComfortable with Comfortable with themselves others and themselves others and the society, Balanced and the society, Balanced and Jovial. Not prone to Jovial. Not prone to anxiety or worry, musinganxiety or worry, musing

WomenWomen Thoughtful Anxious Thoughtful Anxious Hesitate to express Hesitate to express anger openly anger openly possess intellectual possess intellectual confidenceconfidence

Find meaning in life Find meaning in life outgoing and gregarious, outgoing and gregarious, Express their feelings Express their feelings appropriately rather than appropriately rather than in outbursts which they in outbursts which they may regret later.may regret later.

Difference between learning emotional intelligence Difference between learning emotional intelligence and cognitionand cognition

Both originate from human brain. Cognition involves Both originate from human brain. Cognition involves aspects like perception,judgement understanding aspects like perception,judgement understanding knowledge etc and it is a mental process of learning.knowledge etc and it is a mental process of learning.

Emotional intelligence requires practice as it involves Emotional intelligence requires practice as it involves retuning of various circuits in the brain in addition to retuning of various circuits in the brain in addition to some circuits in the brain which run between the some circuits in the brain which run between the emotional centers of the brain.emotional centers of the brain.

Stages involved for developing intelligence in Stages involved for developing intelligence in organizationorganization

Stage one: PreparationStage one: Preparation Stage two: TrainingStage two: Training Stage Three: ApplicationStage Three: Application Stage four: EvaluationStage four: Evaluation