emotional intelligence. group work introductions reflections - good and bad leaders identify values...
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Emotional Intelligence
Group Work
• Introductions
• Reflections - Good and Bad Leaders
• Identify Values and Behaviours
• Identify Skills
Emotional IntelligenceDaniel Goleman
• The new leaders
• Transforming art Leadership into Science of Results
What is Emotional Intelligence?
..the ability to use your understanding of emotions in yourself and others to deal effectively with people in a way which reduces anger and hostility, develops collaborative effort and produces creative energy.
Leadership Awareness
Expressing feelings openly and honestlytaking risks, dealing with conflict
Reaching consensus by listeningand developing other people’s ideas
Having a mixture of doers, thinkersand carers and a manager
Having clear, shared objectives, agood plan, good reviews of progress
The need to get the job done
Emotional IntelligenceDaniel Goleman
• Emotional Intelligence versus IQ• A predictor of managerial performance• Calm environment - use feelings to
guide thinking• Intense pressure - survival mode• Variability within population of response
Achieving one’s goals through the ability to manage one’s own feelings and emotions, to be sensitive to and influence other key people and to balance one’s motives and drives with conscientious and ethical behaviour.
Higgs and Dulewicz 1999
Emotional Competence Framework
Personal Competence
How we manage ourselves
• self-awareness
• self-regulation
• motivation
Personal Competence
How we manage ourselves
• self-awareness
• self-regulation
• motivation
Social CompetenceHow we handle
relationships
• empathy
• social skills /
relationship
management
Social CompetenceHow we handle
relationships
• empathy
• social skills /
relationship
management
Personal CompetenceSelf awareness
• Do you know what drives you?
• How do you feel?
• Moods, emotions, drivers - impact on
self and others?
Personal CompetenceSelf awareness
• Reading one’s own emotions• Recognising impact emotions• Utilising gut feelings• Accurate self assessment - S&W• Self confidence - self worth and
capabilities
Personal CompetenceSelf awareness
Traits
• Self confidence
• Realistic self-assessment
• Self depreciating sense of humour
Personal CompetenceSelf Regulation / Management
• Can you manage your emotions appropriately?
• Do you have the ability to adapt and change behaviours?
Personal CompetenceSelf Regulation / Management• Control or redirect disruptive
impulses or moods
• Suspend judgement
• Think before act
Personal CompetenceSelf Regulation / Management
Traits
• Trustworthy
• Integrity
• Comfort with ambiguity
• Open to change
Personal CompetenceMotivation
• Do you feel motivated?
• Do you display motivation and
persistence?
• Are your motivation levels adaptable?
Personal CompetenceMotivation
• Passion for work / vocation
• Passion beyond reasons of status and money
• Pursue goals with energy and persistence
Personal CompetenceMotivation
Traits
• Strong drive to achieve
• Optimism
• Organisational commitment
Social CompetenceEmpathy
• Can you read and understand others?
• Can you understand the emotional makeup of others?
• Do you understand diversity and cultural differences?
Social CompetenceEmpathy
• Understand others perspectives and emotional makeup
• Good active listeners
• Good team and organisational awareness - dynamics
• Enabling style / approach
Social CompetenceEmpathy
Traits
• Expert at building and retaining talent
• Cross cultural sensitivity
• Focus on service to customer• Treat people according to emotional
reactions
Social Competence: Social Skills / Relationship
Management
• Do you understand yourself?
• Do you understand others?
• Do you understand interactions,
context etc?
Social Competence: Social Skills / Relationship Management
• Proficient at managing
relationships and building network
• Ability to find common ground
• Ability to build rapport
Social Competence: Social Skills / Relationship Management
Traits
• Effectiveness in leading change
• Persuasiveness
• Expert in building and leading teams
How can you develop your EQ?
How can you facilitate EQ development in your team?
Suggested Development Ideas
• Feedback
• Appraisal / PDP
• Mentoring
• Coaching
• Budding
Suggested Development Ideas
• Shadowing
• Networking
• Support
• Reflection
Suggested Development Ideas
• Self development
• SWOT
• Opportunities and practise
• Psychometrics - 360
• Create balance
The Essentials for Development
• Good reason to change (aspiration or desperation??)
• Self assessment and 360 feedback should be part of process
• Development must be well planned• Behavioural changes must be
encouraged, supported, validated
Summary
• Understand and manage own emotions
• Understand your interactions with
others
• Physical and emotional well-being
• Structural / organisational well-being
On leadership…..
A good leader is one whom the people respect, the poor leader is one the people hate, but the great leader is one who, when the people have finished, they say, ‘we have done it ourselves’
Lao-Tzu
“The first and best victory is to conquer self”
Plato
“The most important single ingredient in the formula of success is knowing how to get along with people”
Theodore Roosvelt