emotional intelligence for linked in
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“Emotions have taught mankind to reason.”- Vauvenargues
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Emotional Intelligence
Helping People Learn & Perform
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What is Emotional Intelligence
“Your ability to recognise and understand
emotions, and your skill at using this awareness to manage yourself and
your relationships with others.”
Drs. Travis Bradberry and Jean Greaves,
authors of The Emotional Intelligence Quick Book
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Emotional Intelligence
• The Aristotle quote
– Getting angry is okay so long as you get angry for the right reason with the right person to the right degree using the right words with the right tone of voice and appropriate language.
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Smarts – Head and Heart
• Redefining IQ – EQ – SQ• IQ – Modest contribution to life’s success,
stable over time after a certain stage.• EQ – High contribution. Grows all the time.• Costs for the organisation - Emotional
ineptitude• Superior performers - IQ follows EQ
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Applications
• Organizational applications – Leadership, Talent development, Team work
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Why is EQ Critical Now?
Knowledge and relationships are the currency of the new economy
EQ links to job and bottom line performance
Changes in the “emotional” brain are possible
It always has been!
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The Four EQ Skills (Dan Goleman)
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SELF- AWARENESS
SELF –MANAGEMENT
SOCIAL AWARENESS
RELATIONSHIP MANAGEMENT
What I see What I do
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Self-Awareness is…
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the ability to accurately recognise your emotions as they happen and understand your general tendencies for responding to
different people and situations.
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Knowing your Emotions
Keeping track of your own emotions.Knowing why you think, feel and behave the
way you do ( What are the emotions that are, for you, the most difficult to handle? Physical symptoms? What situation/ who sets off this negative emotion? ) --- THE SELF-AWARE, THE ENGULFED and THE ACCEPTING.
Confidence in your self worth and capabilities.
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Self-Management is…
using awareness of your emotions to choose What you say and do, in order to positively
direct your behaviour.
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Managing your Emotions
Marshmallow Test.Self Control – Regulating your emotions. Delay
of an impulse. Avoiding emotional explosion.Freedom to choose your own response. It is
not so much what happens to us, but rather our own response that hurts us.
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Managing your Emotions (cont)
The way we see the problem is the problem. Standing apart and observing our own feeling, moods, and thoughts.
Our greatest power is our freedom to choose our response. It is not what happens to us that hurts us. It is our response that hurts us.
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Motivating Yourself
Optimism – Ability to look at the brighter side of life and maintain positive attitude. Persistence in pursuing goals. Ability to get more out of life; have a positive job description.
Contentment – Ability to enjoy oneself. Feel satisfied with one’s life.
Pessimist ascribes failure to his / her limitations. Optimists tend to find reasons in external circumstances.
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Motivating Yourself (Cont)
The elephant technique – Break large task into ‘bite-size’ pieces; schedule these as regular tasks of the day / week / month; Make sure you “eat” a bite every day beyond your routine tasks.
Being a “maintenance” person Vs. being a “development” person. Visualizing your desired end results.
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Social Awareness is…
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recognising and understanding the emotions and perspectives of others.
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Empathy
Recognizing emotions in others
Caring / Accepting / Understanding
Listening – 5 Levels IgnoringPretending we are ListeningSelective ListeningAttentive Listening Empathic Listening
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Relationship Management is…
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using awareness of your emotions and the emotions of others to manage interactions
successfully.
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Social Skills
Managing your relationships
Making people a little better or a little worse
Emotions are contagious. Do we spread ripples of good feeling? Make each other feel better?
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Use EQ Skills to…
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Know yourself Understand others Make better decisions See and seize opportunities Identify problems before they escalate Manage difficult situations and
conversations
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Action Implications
Ways to RecoverChange things that happen to youChange the way you look at thingsChange the way your mind / body reacts to it
Amygdale Short-circuit / HijackGet out of negative cycle. Clam down. Think.DeescalateUnderstand yourself; find a model. Take time out.
Choose appropriate response.Learn though repetition.
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Action Implications (Cont)
Open and fair communication with people to ensure that signals are not lost.
Make your choice – What you want to achieve? What contribution you want to make? How you want to manage your time? How you would want to respond?
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EQ and Job Performance
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EQ accounts for what % of job performance for supervisors through CEO’s?
What % of top performers are high in EQ?
What % of low performers are high in EQ?
60%
90%
20%
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Selecting for EQ
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The Challenge Turning over 35% of recruiters annually
The Method Began testing applicants for EQ
The Results Turn over reduced to less than 5%
Annual cost savings of $3million
Source: U.S. Air Force
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Developing EQ
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The Challenge Division revenue projected to double in just 5 year
The Method Online and in the classroom, test, teach
and coach the EQ skills needed to support the change
The Results 100% of leaders using all 3 methods increased their performance
71% using a single method increased performance
82% of those declining participation had no increase in performance
Source: Fortune Brands
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A Final Thought…
“In the fields I have studied, emotional intelligence
is much more powerful than IQ in determining
who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t
make you a star. Emotional intelligence can.”
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Warren Bennis, author of On Becoming a Leader
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Thank you
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