emotional intelligence and the esci-u
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Emotional Intelligence and the ESCI-U. A Presentation for the Virginia Conference United Methodist Church November 2, 2011 Susan Brock Wilkes, Ph.D. Wilkes Consulting. Emotional Intelligence and the ESCI-U. Virginia Conference Board of Ordained Ministry United Methodist Church - PowerPoint PPT PresentationTRANSCRIPT
Emotional Emotional Intelligence and Intelligence and
the ESCI-Uthe ESCI-U
A Presentation for the Virginia A Presentation for the Virginia ConferenceConference
United Methodist ChurchUnited Methodist Church November 2, 2011November 2, 2011
Susan Brock Wilkes, Ph.D.Susan Brock Wilkes, Ph.D.Wilkes ConsultingWilkes Consulting
Emotional Emotional Intelligence and Intelligence and
the ESCI-Uthe ESCI-U
Virginia Conference Board of Virginia Conference Board of Ordained MinistryOrdained Ministry
United Methodist ChurchUnited Methodist Church November 7, 2012November 7, 2012
What is “Intelligence”?What is “Intelligence”? Traditionally, we look at “IQ” Traditionally, we look at “IQ”
– one’s cognitive capacity and – one’s cognitive capacity and functioningfunctioning
IQ - “one’s ability to learn, IQ - “one’s ability to learn, recall, apply, think, reason, recall, apply, think, reason, and abstract”and abstract”
Emotional Intelligence - Emotional Intelligence - understanding oneself and understanding oneself and others, relating to people, and others, relating to people, and coping to be more successful coping to be more successful in dealing with demands.in dealing with demands.
IQ alone is not a good IQ alone is not a good predictor of success in life predictor of success in life and work; EQ is a powerful and work; EQ is a powerful predictor of success at workpredictor of success at work
What is Emotional What is Emotional Intelligence?Intelligence?
Emotional Intelligence is about our Emotional Intelligence is about our ability to be self-aware and how we ability to be self-aware and how we manage ourselves!manage ourselves!
About Emotional About Emotional IntelligenceIntelligence
Many studies show the Many studies show the impact of EQ at work:impact of EQ at work: When measuring ingredients When measuring ingredients
for excellent performance, EI for excellent performance, EI proved to be twice as proved to be twice as important as IQ across important as IQ across organizational levelsorganizational levels
Emotions determine 50-70% of Emotions determine 50-70% of the workplace climatethe workplace climate
EI grows with age (maturity)EI grows with age (maturity) Training, support, and Training, support, and
feedback aid in more rapid feedback aid in more rapid development of EQdevelopment of EQ
In his own wordsIn his own words
Daniel Goleman speaks Daniel Goleman speaks about emotional intelligence about emotional intelligence and the new brain research and the new brain research on social intelligence…on social intelligence…
For more, see the video of For more, see the video of Goleman speaking at the Goleman speaking at the Google authors conference: Google authors conference: http://www.youtube.com/wahttp://www.youtube.com/watch?v=-hoo_dIOP8ktch?v=-hoo_dIOP8k
Self Others
Recognition
Self-Awareness
Social Awareness
Regulation
Self-Manageme
nt
Relationship
Management
Goleman’s EI Categories
“If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.”
Self Awareness and Self Awareness and ManagementManagement
Self AwarenessSelf Awareness Noticing internal thoughts and Noticing internal thoughts and
feelings, especially around feelings, especially around stress and change. stress and change.
Knowing strengths and Knowing strengths and weaknessesweaknesses
Self ManagementSelf Management Avoiding the “amygdala hijack” Avoiding the “amygdala hijack” Lessening reactivityLessening reactivity Choosing wise actionChoosing wise action Buffering stress and Buffering stress and
“overwhelm”“overwhelm” Channeling emotions in useful Channeling emotions in useful
waysways
Amygdala Hijack!Amygdala Hijack!
Don’t let it happen to Don’t let it happen to you!you!
Why is this such a big Why is this such a big deal?deal?
Self-control affects performance!Self-control affects performance!
Self-control affects effectiveness!Self-control affects effectiveness!
Stress and PerformanceStress and Performance
Social Awareness and Social Awareness and Relationship Relationship ManagementManagement
Noticing and Noticing and understanding the understanding the emotional signals of emotional signals of othersothers
Realizing our impact on Realizing our impact on the emotions of othersthe emotions of others
Interacting in Interacting in constructive waysconstructive ways
Moving the emotions of Moving the emotions of others in positive others in positive directionsdirections
Recent examples of EQ in Recent examples of EQ in actionaction
“great leadership works through the emotions”
EI and SIEI and SI
EI is how you master and motivate EI is how you master and motivate yourselfyourself
“ “50% of leadership is self-50% of leadership is self-leadership”leadership”
SI is your ability to motivate, inspire, SI is your ability to motivate, inspire, leadlead
Table Conversation #1Table Conversation #1
On a scale of 1-10 with ten On a scale of 1-10 with ten being highest, how important being highest, how important are “emotional intelligence” are “emotional intelligence” and “social intelligence” ?and “social intelligence” ?
Share about a time when your Share about a time when your emotional intelligence led the emotional intelligence led the day?day?
Share about a time when you Share about a time when you allowed your amgdala to be allowed your amgdala to be hijacked?hijacked?
Working with the ESCI-UWorking with the ESCI-U
A multi-rater A multi-rater assessment tool assessment tool designed around designed around emotional emotional intelligence intelligence abilitiesabilities
Looks at five Looks at five clusters of abilitiesclusters of abilities
The 5 Clusters of The 5 Clusters of AbilitiesAbilities
Partner UP!Partner UP!
What are the most relevant What are the most relevant competencies for ministry?competencies for ministry?
Reach an agreement on 3 Reach an agreement on 3 competencies understanding that competencies understanding that this is an empirical question.this is an empirical question.
Reviewing the ESCI-U Reviewing the ESCI-U ResultsResults
Scan overall summary Scan overall summary on p. 12. Look at:on p. 12. Look at: Range of scores on Range of scores on
average others’ ratingaverage others’ rating How many arrows?How many arrows? Particular high and Particular high and
low others scoreslow others scores Discrepancies between Discrepancies between
self and others (>.5) self and others (>.5)
Detailed Review, pages Detailed Review, pages 14-1914-19
Look at range of self scoresLook at range of self scores Look at range of others scores; Look at range of others scores;
# below 4.0 # below 4.0 Identify “blind spots” (>.5 Identify “blind spots” (>.5
higher self ratings than higher self ratings than others)others)
Identify areas where candidate Identify areas where candidate is harder on self (.>5 higher is harder on self (.>5 higher others ratings than self)others ratings than self)
Identify strengths and Identify strengths and opportunities for growthopportunities for growth
Supporting the Supporting the “Learning Agenda”“Learning Agenda”
The “Five The “Five Discoveries”Discoveries”
Ideal SelfIdeal Self Real SelfReal Self Learning AgendaLearning Agenda Experimentation Experimentation
and Practiceand Practice Trusting Trusting
RelationshipsRelationships
Suggested Learning Suggested Learning ActivitiesActivities
Specific readings in EQ Specific readings in EQ related topicsrelated topics
Training (e.g., Training (e.g., Nonprofit Learning Nonprofit Learning Point; online and Point; online and youtube resources)youtube resources)
Individual CoachingIndividual Coaching Spiritual Practice, Spiritual Practice,
including mindfulnessincluding mindfulness MentoringMentoring
A Few Book A Few Book RecommendationsRecommendations
Emotional Intelligence Emotional Intelligence and Social Intelligenceand Social Intelligence
Series of Goleman Series of Goleman articles in HBRarticles in HBR
The Leadership The Leadership ChallengeChallenge
Leadership from the Leadership from the Inside OutInside Out
The Relaxation & The Relaxation & Stress Reduction Stress Reduction WorkbookWorkbook
Learned OptimismLearned Optimism Coaching Skills for Coaching Skills for
Nonprofit Leaders Nonprofit Leaders and Managersand Managers
Gifts DifferingGifts Differing Crucial Crucial
ConversationsConversations Getting to YesGetting to Yes TransitionsTransitions SwitchSwitch
Sample QuestionsSample Questions Where are you now in relationship to where Where are you now in relationship to where
you want to be in emotional intelligence?you want to be in emotional intelligence? What did you learn from the EQ What did you learn from the EQ
assessment?assessment? What EQ strengths do you possess that What EQ strengths do you possess that
relate to being effective in your clergy role?relate to being effective in your clergy role? In what areas of EQ might you want to In what areas of EQ might you want to
enhance your skills?enhance your skills? What is the primary focus of your learning What is the primary focus of your learning
agenda moving forward?agenda moving forward?
See Coaching Skills for Nonprofit Leaders and Managers
Table Conversation #2Table Conversation #2 Based on what you’ve learned today,Based on what you’ve learned today,
What stands out to you about emotional What stands out to you about emotional intelligence as a concept for effective intelligence as a concept for effective clergy?clergy?
What might be possible with this new What might be possible with this new approach to reviewing candidates?approach to reviewing candidates?
How do you personally want to use the How do you personally want to use the information in your role on the Board? (be information in your role on the Board? (be specific)specific)
What is important to keep in mind as you What is important to keep in mind as you proceed?proceed?
Final questions and Final questions and commentscomments