emotional intelligence and communication
DESCRIPTION
TRANSCRIPT
![Page 1: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/1.jpg)
![Page 2: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/2.jpg)
Emotion refers to a feeling state that conveys information about relationships-typically, which one would like to join with others.
Intelligence refers to the capacity to reason validly about information (Mayer et al, 2000).
Emotional intelligence represents an ability to validly reason something with emotions in order to enhance thoughts (Mayer et al, 1999).
![Page 3: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/3.jpg)
![Page 4: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/4.jpg)
Happiness Fear Disgust
Surprise Sadness Anger
![Page 5: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/5.jpg)
According to Daniel Goleman-
![Page 6: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/6.jpg)
The four-branch model of emotional intelligence describes four areas of capacities or skills that collectively describe many areas of emotional intelligence. This four-branch model represents what today has become called the ability model of emotional intelligence (Mayer et al, 1997).
![Page 7: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/7.jpg)
Emotional Intelligence has been linked to better management performance in retail managers (Slaski et al, 2002) and reduced staff turnover and improved scales (Watkin, 2000).
Wagner et al. (2002) have reported that higher patient satisfaction is associated with the physicians’ EQ in medical education.
There has not been any known published research in NYC about the role of emotional intelligence on both the teenagers’ academic and the adults’ professional success.
![Page 8: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/8.jpg)
![Page 9: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/9.jpg)
Standard EQ Score (based on comparison to general population norms/ 100 = average)
Age group: Average EQ:
16 to 19 095.320 to 29 096.830 to 39 101.840 to 49 102.750+ 101.5
Emotional Intelligence and Age
![Page 10: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/10.jpg)
Emotional Intelligence is the ability to recognize, regulate and effectively communicate our own emotions of the other people. It is the ability, capacity or skill to perceive, assess and manage the emotions of one’s self and of others
![Page 11: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/11.jpg)
Self Awareness Self- Regulation / Management Social Skills ( Social Competence) Relationship Management
![Page 12: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/12.jpg)
Emotional Self awareness, reading and recognizing one’s emotions; gut sense
Accurate self assessment, knowing one’s strengths and limitations
Self confidence; sense of self worth
![Page 13: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/13.jpg)
Keeping disruptive emotions under control
Displaying transparency as much as possible
Flexibility in adapting changing situations
Readiness to act and seize opportunities Seeing the upside in events (optimism)
![Page 14: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/14.jpg)
Empathizing with others Organizational awareness Recognizing and meeting client or
customer needs Maintaining healthy social relationships
![Page 15: Emotional Intelligence And Communication](https://reader031.vdocuments.us/reader031/viewer/2022013100/54be88ad4a79593f0b8b4576/html5/thumbnails/15.jpg)
Inspirational leadership Influencing people Developing others Change catalyst Conflict management Building bonds Teamwork and collaboration