New Stage 6

Agenda

What is intelligence ?

What is intelligence ?

Agenda

What is EI ?

• Emotional intelligence is the ability to understand one’s emotional make-up and the emotional make-up of others and to use insight from this knowledge to effectively manage and regulate one’s own emotions to make good decisions and to act effectively.

Agenda

Two main Areas of EI

• Self Awareness • Self ManagementPersonal

competence

• Social Awareness• Relationship

ManagementSocial

competence

Agenda

1-The Personal Competence

Self-Awareness

Emotional self-

awareness

Accurate self assessment

Self confidence

Self-Managemen

t

Emotional self control

Transparency

Adaptability

Achievement orientation

Initiative

Optimism

1-The Personal Competence Self-

Awareness

Emotional self-

awareness

Accurate self

assessment

Self confidence

Knowing one’s internal

states, preferences,

resources and intuition

1-Self Competence cont.

• 1.1- Self Awareness– Emotional self-Awareness:

oRecognizing one’s emotions and their effect

1-Self Competence cont.

• 1.1- Self Awareness– Accurate self assessment :

oKnowing one’s strength and Limits

Howard Gardner:we spend far too much time trying remedy our weaknesses rather than building our strengths

Knowing one’s weaknesses and strengths = strength

1-Self Competence cont.

• 1.1- Self Awareness– Self confidence :

oA strong sense of one’s self worth and Capability

Albert BanduraStanford Professor has done decades of research into “self efficacy”Confidence determines Choices, Effort, Perseverance, and resilience

1-The Personal Competence Self-

Management

Emotional self control

Transparency

Adaptability

Achievement orientation

Initiative

Optimism

Managing one’s internal states, impulses and

resources

1-Self Competence cont.

• 1.2- Self Management– Emotional self-Control:

oKeeping disruptive Emotions and Impulses in check

The Marshmallow Test

1-Self Competence cont.

• 1.2- Self Management– Transparency:

oMaintaining integrity .

Andrew Grove:Taking responsibility can be really hard.CEO of Intel during 1994 Pentium flow crisis, The company was “in denial” at first until he took personal responsibility , then the company started change!

1-Self Competence cont.

• 1.2- Self Management– Adaptability

oFlexibility in Handling change

Carly FiorinaIt's not the strongest of the species who survive nor the most intelligent, but those who are most adaptive to change #Darwin

1-Self Competence cont.

• 1.2- Self Management– Achievement Drive

o Set challenging goals and take calculated risks

1-Self Competence cont.

• 1.2- Self Management– Initiative

oReadiness to act upon opportunity

Bill Gates:Unlike some students I loved college. However, I felt the window of opportunity to start a software company might not open again .

1-Self Competence cont.

• 1.2- Self Management– Optimism

oPersistence in pursuing goals despite obstacles and setbacks

J.K RowlingHarry Potter author was divorced and living in a public assistance with her daughter in a tiny apartment in Edinburg The first Book in the series was rejected by 10 publishers !!

Stress … friend or foe ?

Stress … Foe

Stress … Friend

Agenda

2-The Social Competence

Social-Awareness

Empathy

Organizational awareness

Service orientation

Relationship-

Management

Developing others

Change Catalyst

Influence

Conflict management

Teamwork

2-The Social Competence Social-

Awareness

Empathy

Organizational awareness

Service orientation

2-The Social Competence

• 2.1- social awareness:– Empathy

Aaron feuerstine:Fire destroyed is factoryPersonally paid salaries of 2000 employee for 3 months until the factory was rebuilt

2-The Social Competence

• 2.1- social awareness:– Organizational awareness

Colin powell:The youngest general to ever be named chairman of the joint chief of staff

2-The Social Competence

• 2.1- social awareness:– Service orientation: Anticipating

and recognizing client needs.

2-The Social Competence Relationship

-Managemen

t

Developing others

Change Catalyst

Influence

Conflict managemen

t

Teamwork

2-The Social Competence

• 2.2- Relationship management:– Developing others

Jack welch:General electric CEO, he spent 50% of his time on people developmentHe knew the names and rules of 1000 persons in the company

2-The Social Competence

• 2.2- Relationship management:– Change catalyst

Gordon Bethune:Took over as a CEO of failing continental airlines.One of his first public acts was to take a group of employees out to the parking lot , they burned the outdated and constraining employee manual.The symbolic gesture set the stage for his successful transformation of the airline

2-The Social Competence

• 2.2- Relationship management:– Influence

Robert cialdini:-Told people in a restaurant “please call if your plans change”And only 10% of no show called to cancel-He began asking people “will you please call if your plans change”30% of no show called

2-The Social Competence

• 2.2- Relationship management:– Conflict management

2-The Social Competence

• 2.2- Relationship management:– Teamwork :creating group synergy

in pursuing collective goals

Agenda

Why would it matter?• Emotion related dysfunction:

– all or nothing thinking– excessive worrying– worrying as magical thinking– disqualifying the position– jumping to negative conclusions– “should” statements– labeling & mislabeling– personalization– stonewalling– criticism contempt

Why would it matter? Cont.

– Impacts on physical health– Impacts on relationships– Impacts on mental health– Impacts on your Job

Does it matter for Organizations?!

• Research Findings:– Emotional Intelligence &

Performance (Self-Ratings of EI; Supervisor ratings of Performance)• Innovation & Creativity (r =.35, 12%)• Teamwork Effectiveness (r = .38, 15%)• Customer service (r = .35, 12%)• Organizational Commitment (r = .47,

22%)

Does it matter for Organizations?!

• Research Findings:– The higher you go, the more EI

matters, the more social competencies matters

Agenda

So what do I do now?!

• Develop a strategy on your own !!

– Tried strategy:– Taking the time for mindfulness– Recognizing and naming emotions– Understanding the causes of feelings– Preventing depression through “learned optimism”– Managing anger through learned behavior or distraction

techniques– Using “gut feelings” in decision making– Developing listening skills

Assignment ;)

• List at least 5 points of weakness and 5 points of strength

• Pick 5 random moments in your and describe How you felt, why you felt that way and how did it affect your action

• develop 3 different techniques to manage your moments of anger or depression.

Quote

• Anyone can be angry – that is easy…But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way – that is not easy!!

Any Questions?