emotional int bird-11!12!14

8/17/2019 Emotional Int Bird-11!12!14

1/56

EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE

Dr ANVITI GUPTADr ANVITI GUPTA

AMITY BUSINESS SCHOOL AMITY BUSINESS SCHOOL AMITY UNIVERSITY AMITY UNIVERSITY

LUCKNOW CAMPUSLUCKNOW CAMPUS


2/56

EMOTIONALEMOTIONAL

INTELLIGENCE INTELLIGENCE

Emotional intelligenceEmotional intelligence ((EIEI) is the a i!it" t#) is the a i!it" t#

i$e%ti&"' assess' a%$ #%tr#!i$e%ti&"' assess' a%$ #%tr#!the e #ti#%s #& #%ese!&' #& #thers' a%$ #&the e #ti#%s #& #%ese!&' #& #thers' a%$ #&*r#+,s-*r#+,s-


3/56


Sa!#.e" a%$ Ma"er (/001) #% e,t+a!i2e$Sa!#.e" a%$ Ma"er (/001) #% e,t+a!i2e$e #ti#%a! i%te!!i*e% e as ae #ti#%a! i%te!!i*e% e as a set of skillsset of skills ''3hi h #%tri +te t#3hi h #%tri +te t# thethe accurate appraisal, and expression ofaccurate appraisal, and expression ofemotion in oneself and in othersemotion in oneself and in others

the effective regulation of emotionthe effective regulation of emotion i% se!&i% se!&a%$ #thers' a%$ the +se #& &ee!i%*s t#a%$ #thers' a%$ the +se #& &ee!i%*s t#

#ti.ate' ,!a%' a%$ a hie.e i% #%e4s !i&e-#ti.ate' ,!a%' a%$ a hie.e i% #%e4s !i&e-


4/56

Emotional IntelligenceEmotional IntelligenceEmotional Intelligence is,Emotional Intelligence is,• the ability of anthe ability of an

individualindividual to dealto deal

successfully with othersuccessfully with otherpeople,people,

• to manage one’s self,to manage one’s self,• motivate other peoplemotivate other people ,,•

understand one's ownunderstand one's ownfeelings andfeelings and• appropriately respond toappropriately respond to

the everydaythe everydayenvironmentenvironment


5/56

Emotional IntelligenceEmotional Intelligence• EEmotional Intelligencemotional Intelligence doesn't mean being soft – itdoesn't mean being soft – it

means being intelligent about emotionsmeans being intelligent about emotions – a different– a differentway of being smart.way of being smart.

Bosses and leaders, in particular, needhigh EQ because they represent theorganization to the public, they interact with the highest number of people withinand outside the organization and they setthe tone for employee morale


6/56

T",es #& E #ti#%sT",es #& E #ti#%s

HappinessHa

ppiness --Happiness is aHappiness is a positivepositive emotion. It is anemotion. It is ane pression of pleasure, contentment, good-luc! or goode pression of pleasure, contentment, good-luc! or goodfortune.fortune.

Increases blood pressureIncreases blood pressureIncreases heart rateIncreases heart rate"hanges breathing"hanges breathing

#educes levels of certain neuro chemicals#educes levels of certain neuro chemicals$rovides a boost to the immune system$rovides a boost to the immune system


7/56

5 SurpriseSur prise --%n e pression used when something une pected%n e pression used when something une pectedor sudden occurs.or sudden occurs. PositivePositive

dropped &aw, with mouth opendropped &aw, with mouth open

lifted and curved eyebrowslifted and curved eyebrows

eyes, opened wideeyes, opened wide

hori ontal wrin!les spanning across the foreheadhori ontal wrin!les spanning across the forehead

DisgustDisgust – (isgust is a strong feeling of disli!e.– (isgust is a strong feeling of disli!e. NegativeNegativewrin!le your nose upwrin!le your nose upraise your chee!sraise your chee!sraise your upper lipraise your upper liplower your browlower your browform lines below your lower eyelidform lines below your lower eyelid


8/56

5 FearFear --% feeling that something dreadful or dangerous is about to% feeling that something dreadful or dangerous is about tohappen.happen. NegativeNegativeeyebrows become drawn and raisedeyebrows become drawn and raised

lips slightly drawn bac! with an opened mouthlips slightly drawn bac! with an opened mouthupper eyelids showupper eyelids showwrin!les in the middle of their foreheadwrin!les in the middle of their forehead

AngerAnger -%nger is a strong feeling of annoyance and displeasure.-%nger is a strong feeling of annoyance and displeasure.NegativeNegative5 the brows become drawn together and lowerthe brows become drawn together and lower5 their lips will become set in a s)uarish shape, and pressed togethertheir lips will become set in a s)uarish shape, and pressed together

firmlyfirmly5 their eyes will become bulgytheir eyes will become bulgy5 their nostrils will flaretheir nostrils will flare

their upper and lower eyelids will tensetheir upper and lower eyelids will tense


9/56

5 SadnessSadness **+he state of being sad, unhappy, sorrowful, or+he state of being sad, unhappy, sorrowful, ormournful.mournful. NegativeNegative

+he corners of the lips droop, and the+he corners of the lips droop, and thebottom lip may tremblebottom lip may tremble

+he inner corners of the eyebrows are+he inner corners of the eyebrows are

drawn upwardsdrawn upwards


10/56

H#3 E6 s+ e$es I6

I%te!!i*e% e e7,!ai%s 3h" i%s,ite #& e8+a!i%te!!e t+a! a,a it"' e$+ ati#%a!

a 9*r#+%$ 'trai%i%* #r e7,erie% e s# e,e#,!e e7 e! 3hi!e #thers #& sa e a!i era%$ hi*h e$+ ati#%a! $e*ree !a* ehi%$-E #ti#%a! I%te!!i*e% e is the $i e%si#% #&i%te!!i*e% e res,#%si !e r #+r a i!it" t#

a%a*e #+rse!.es a%$ #+r re!ati#%shi,3ith #thers-


11/56

HOW ARE YOU EE!I"# $O%AYHOW ARE YOU EE!I"# $O%AY


12/56

E:ERCISEE:ERCISETake a look at some of the emotions below and think aboutTake a look at some of the emotions below and think abouttimes when you experienced these feelings and what it felttimes when you experienced these feelings and what it feltlike.like.

A**ressi#% !#%e!i%ess re;e ti#% a%*e A**ressi#% !#%e!i%ess re;e ti#% a%*e #%&i$e% e e%;#" e%t *rie& hat#%&i$e% e e%;#" e%t *rie& hat

!#.e sa$%ess a%7iet"!#.e sa$%ess a%7iet"

e%." ;#" ,ri$e sha e- De,ressi#%e%." ;#" ,ri$e sha e- De,ressi#%*+i!t*+i!t

#re$# Dis*+st &ear ha,,i%ess#re$# Dis*+st &ear ha,,i%ess


13/56


14/56

E:ERCISEE:ERCISE

The &ee!i%*s 3hi h 3e e7,erie% e a%The &ee!i%*s 3hi h 3e e7,erie% e a%s# eti es e .er" ,#3er&+! a%$ ha.e as# eti es e .er" ,#3er&+! a%$ ha.e a*reat i%&!+e% e #.er #+r eha.i#r-


15/56

The =i.e Pi!!ars #& E #ti#%a!

I%te!!i*e% e&' (elf)A*areness+' (elf)Regulation

' -otivation.' Empath/0' 1eople (kills


16/56

&eat+re&eat+re

A e%tra! hara teristi #& e #ti#%a!!" A e%tra! hara teristi #& e #ti#%a!!"i%te!!i*e%t eha.i#r isi%te!!i*e%t eha.i#r is empath/empath/ ' i-e-' i-e-

the a i!it" t# # ,rehe%$ a%#ther4sthe a i!it" t# # ,rehe%$ a%#ther4s&ee!i%*s a%$ t# re>e7,erie% e the&ee!i%*s a%$ t# re>e7,erie% e the#%ese!& #%ese!&


17/56

eaders with empathy are able to understand theiremployee's needs and provide them with constructivefeedbac!


18/56

eedeed Emotional IntelligenceEmotional Intelligence is very important foris very important for

all employees as it is one of the importantall employees as it is one of the important

deciding factor for relationship managementdeciding factor for relationship managementresulting in motivation, retention , selfresulting in motivation, retention , self

management managing others.management managing others.


19/56

/hy Emotional Intelligence is/hy Emotional Intelligence isnecessarynecessary

Helps managers handle adversity set bac!

+eaches managers cope whenchange uncertainty hitsorganisation or their personal lives.


20/56

/hy Emotional Intelligence is/hy Emotional Intelligence isnecessarynecessary

Help to manage effectiverelationship.

Help them being focussedand stay on trac! byremembering purpose vision.


21/56

It also provides them with the

courage to push against the systemto ma!e necessary changes for theirpeople.

%ll employees want asupportive, caring0upervisor or 1anagerwho has their bestinterests at heart


22/56


Da%ie! G#!e a%Da%ie! G#!e a% i$e%ti&ie$ the &i.e ?$# ai%s? #&i$e%ti&ie$ the &i.e ?$# ai%s? #&E6 as@E6 as@K%#3i%* "#+r e #ti#%s-K%#3i%* "#+r e #ti#%s-

Ma%a*i%* "#+r #3% e #ti#%s-Ma%a*i%* "#+r #3% e #ti#%s-M#ti.ati%* "#+rse!&-M#ti.ati%* "#+rse!&-Re #*%isi%* a%$ +%$ersta%$i%* #therRe #*%isi%* a%$ +%$ersta%$i%* #ther,e#,!e?s e #ti#%s-,e#,!e?s e #ti#%s-Ma%a*i%* re!ati#%shi,s' i-e-' a%a*i%* theMa%a*i%* re!ati#%shi,s' i-e-' a%a*i%* thee #ti#%s #& #therse #ti#%s #& #thers


23/56

The E #ti#%a! C# ,ete% eThe E #ti#%a! C# ,ete% e=ra e3#r9=ra e3#r9

1ersonal 2ompetence)1ersonal 2ompetence) These # ,ete% iesThese # ,ete% ies$eter i%e h#3 3e a%a*e #+rse!.es$eter i%e h#3 3e a%a*e #+rse!.es

(ocial 2ompetence(ocial 2ompetence >>These # ,ete% ies>>These # ,ete% ies$eter i%e h#3 3e ha%$!e re!ati#%shi,s-$eter i%e h#3 3e ha%$!e re!ati#%shi,s-S# ia! A3are%ess a%$ E ,ath"S# ia! A3are%ess a%$ E ,ath"

A3are%ess #& #ther?s &ee!i%*s' %ee$s a%$ A3are%ess #& #ther?s &ee!i%*s' %ee$s a%$#% er%s-#% er%s-


24/56

Emotional competenc/Emotional competenc/rame*orkrame*ork

SEL= AWARENESSSEL= AWARENESS SEL= REGULATIONSEL= REGULATION

SEL= >MOTIVATIONSEL= >MOTIVATION SOCIAL AWARENESS a%$ EMPATHYSOCIAL AWARENESS a%$ EMPATHYSOCIAL SKILLSSOCIAL SKILLS


25/56

Pers#%a! C# ,ete% ePers#%a! C# ,ete% e

(E! AWARE"E(()(E! AWARE"E(()K%#3i%* #%e?s i%ter%a! states' ,re&ere% es'K%#3i%* #%e?s i%ter%a! states' ,re&ere% es'res#+r es a%$ i%t+iti#%s-res#+r es a%$ i%t+iti#%s-

Emotional A*areness3Emotional A*areness3 Re #*%isi%* #%e?sRe #*%isi%* #%e?se #ti#%s a%$ their e&&e ts-e #ti#%s a%$ their e&&e ts-Accurate (elf)assessment3Accurate (elf)assessment3 K%#3i%* #%e?sK%#3i%* #%e?s

stre%*ths a%$ !i its-stre%*ths a%$ !i its-(elf)confidence(elf)confidence @ A str#%* se%se #& #%e?s se!&>@ A str#%* se%se #& #%e?s se!&>3#rth a%$ a,a ities3#rth a%$ a,a ities


26/56


(E! RE#U!A$IO"(E! RE#U!A$IO"

>Ma%a*i%* #%e?s i%ter%a! states' i ,+!ses a%$ res#+r es->Ma%a*i%* #%e?s i%ter%a! states' i ,+!ses a%$ res#+r es-(elf)2ontrol3(elf)2ontrol3 Kee,i%* $isr+,ti.e e #ti#%s a%$ i ,+!sesKee,i%* $isr+,ti.e e #ti#%s a%$ i ,+!sesi% he 9-i% he 9-$rust*orthiness3$rust*orthiness3 Mai%tai%i%* sta%$ar$s #& h#%est" a%$Mai%tai%i%* sta%$ar$s #& h#%est" a%$i%te*rit"-i%te*rit"-2onscientiousness32onscientiousness3 Ta9i%* res,#%si i!it" r ,ers#%a!Ta9i%* res,#%si i!it" r ,ers#%a!,err a% e-,err a% e-Adapta4ilit/3Adapta4ilit/3 =!e7i i!it" i% ha%$!i%* ha%*e-=!e7i i!it" i% ha%$!i%* ha%*e-Innovation3Innovation3 Bei%* # rta !e 3ith %#.e! i$eas'Bei%* # rta !e 3ith %#.e! i$eas'a,,r#a hes a%$ %e3 i%r ati#%-a,,r#a hes a%$ %e3 i%r ati#%-


27/56


(E! -O$I5A$IO"(E! -O$I5A$IO"E #ti#%a! te%$e% ies that *+i$e #r &a i!itateE #ti#%a! te%$e% ies that *+i$e #r &a i!itaterea hi%* *#a!s-rea hi%* *#a!s-

Achievement drive3Achievement drive3 Stri.i%* t# i ,r#.e #r eetStri.i%* t# i ,r#.e #r eeta sta%$ar$ #& e7 e!!e% e-a sta%$ar$ #& e7 e!!e% e-Organisational 2ommitment3Organisational 2ommitment3 A!i*%i%* 3ith the A!i*%i%* 3ith the*#a!s #& the *r#+, #r #r*a%isati#%-*#a!s #& the *r#+, #r #r*a%isati#%-

Initiative3Initiative3 Rea$i%ess t# a t #% #,,#rt+%ities-Rea$i%ess t# a t #% #,,#rt+%ities-Optimism3Optimism3 Persiste% e i% ,+rs+i%* *#a!sPersiste% e i% ,+rs+i%* *#a!s$es,ite # sta !es a%$ set a 9s$es,ite # sta !es a%$ set a 9s --


28/56

(ocial 2ompetence(ocial 2ompetence

These # ,ete% ies $eter i%e h#3 3eThese # ,ete% ies $eter i%e h#3 3eha%$!e re!ati#%shi,s-ha%$!e re!ati#%shi,s-


29/56

--

Understanding Others3Understanding Others3 Se%si%* #thers? &ee!i%*s a%$Se%si%* #thers? &ee!i%*s a%$,ers,e ti.es a%$ ta9i%* a% a ti.e i%terest i% their,ers,e ti.es a%$ ta9i%* a% a ti.e i%terest i% their

#% er%s-#% er%s-%eveloping others3%eveloping others3 Se%si%* #thers? $e.e!#, e%t %ee$sSe%si%* #thers? $e.e!#, e%t %ee$s

a%$ e% #+ra*i%* their a i!ities-a%$ e% #+ra*i%* their a i!ities-(ervice orientation3(ervice orientation3 A%ti i,ati%*' re #*%isi%* a%$ A%ti i,ati%*' re #*%isi%* a%$

eeti%* +st# ers? %ee$s-eeti%* +st# ers? %ee$s-!everaging diversit/3!everaging diversit/3 C+!ti.ati%* #,,#rt+%ities thr#+*hC+!ti.ati%* #,,#rt+%ities thr#+*h

$i&&ere%t 9i%$s #& ,e#,!e-$i&&ere%t 9i%$s #& ,e#,!e-1olitical a*areness31olitical a*areness3 Rea$i%* a *r#+,?s e #ti#%a!Rea$i%* a *r#+,?s e #ti#%a!+rre%ts a%$ ,#3er re!ati#%shi,s+rre%ts a%$ ,#3er re!ati#%shi,s

(O2IA! AWARE"E(( A"% E-1A$HY > A3are%ess #&#ther?s &ee!i%*s' %ee$s a%$ #% er%s


30/56

(ocial (kills(ocial (kills

A$e,t%ess at i%$+ i%* $esira !e res,#%ses i% #thers- A$e,t%ess at i%$+ i%* $esira !e res,#%ses i% #thers-

2ommunication32ommunication3 Liste%i%* #,e%!" a%$ se%$i%* #%.i% i%*Liste%i%* #,e%!" a%$ se%$i%* #%.i% i%*essa*es-essa*es-

2onflict -anagement32onflict -anagement3 Ne*#tiati%* a%$ res#!.i%* $isa*ree e%ts-Ne*#tiati%* a%$ res#!.i%* $isa*ree e%ts-2hange 2atal/st32hange 2atal/st3 I%itiati%* #r a%a*i%* ha%*e-I%itiati%* #r a%a*i%* ha%*e-6uilding 4onds36uilding 4onds3 N+rt+ri%* i%str+ e%ta! re!ati#%shi,s-N+rt+ri%* i%str+ e%ta! re!ati#%shi,s-2olla4oration and co)operation32olla4oration and co)operation3 W#r9i%* 3ith #thers t#3ar$sW#r9i%* 3ith #thers t#3ar$sshare$ *#a!s-share$ *#a!s-$eam capa4ilities3$eam capa4ilities3 Creati%* *r#+, s"%er*" i% ,+rs+i%* #!!e ti.eCreati%* *r#+, s"%er*" i% ,+rs+i%* #!!e ti.e*#a!s-*#a!s-Influence3Influence3 Wie!$i%* e&&e ti.e ta ti s r ,ers+asi#%-Wie!$i%* e&&e ti.e ta ti s r ,ers+asi#%-!eadership3!eadership3 I%s,iri%* a%$ *+i$i%* i%$i.i$+a!s a%$ *r#+,s-I%s,iri%* a%$ *+i$i%* i%$i.i$+a!s a%$ *r#+,s-


31/56

$robabilities of not having an 2ood Emotional$robabilities of not having an 2ood EmotionalIntelligence and their conse)uencesIntelligence and their conse)uences

adverse conse)uences of low emotional intelligence.adverse conse )uences of low emotional intelligence.

#elationship $roblems#elationship $roblems

#age in the /or!place#age in the /or!place

$oor decision ma!ing capability$oor decision ma!ing capability

failure to advance in careerfailure to advance in career


32/56

Relationship Problems

Rage in the workplace

Poor decision making capability

failure to advance in care


33/56

How E3 succeeds I3How E3 succeeds I3

• Emotional Intelligence e plains why in-spite of e)ualEmotional Intelligence e plains why in-spite of e)ualintellectual capacity, educational bac!ground,trainingintellectual capacity, educational bac!ground,trainingor e perience some people e cel while others of sameor e perience some people e cel while others of samecalibre and high educational degree lag behind.calibre and high educational degree lag behind.

• Emotional Intelligence is the dimension of intelligenceEmotional Intelligence is the dimension of intelligenceresponsible for our ability to manage ourselves andresponsible for our ability to manage ourselves andour relationship with others.our relationship with others.


34/56

E3 versus I3


35/56

4 +ips to control your emotions4 +ips to control your emotions

+a!e 56 belly-breaths+a!e 56 belly-breaths2et good !nowledge2et good !nowledge

#edirect your mind#edirect your mind

(on’t forget to eat(on’t forget to eat

%s! yourself* is this useful7%s! yourself* is this useful7

8bserve the feeling8bserve the feeling

0tay in the present0tay in the present

9ind good ways to rela9ind good ways to rela


36/56

B+i!$i%* E #ti#%a! I%te!!i*e% e

Start With Y#+rse!&> EI is t# lead 4/example 2ommunicate the 6enefits(elf)a*areness(trengthen 2ommunication

6uild Optimism)$he a4ilit/ to thinkpositivel/ Encourage Health/ 2onflict


37/56

3uestion %nswers3uestion %nswers


38/56

E #ti#%a! Litera "E #ti#%a! Litera "

E #ti#%a! Litera " is a ter that 3as +se$E #ti#%a! Litera " is a ter that 3as +se$&irst " Stei%er (/00 ) 3h# sa"s@&irst " Stei%er (/00 ) 3h# sa"s@E #ti#%a! Litera " is a$e +, #& theE #ti#%a! Litera " is a$e +, #& thea i!it" t# +%$ersta%$ "#+r e #ti#%s' thea i!it" t# +%$ersta%$ "#+r e #ti#%s' thea i!it" t# !iste% t# #thers a%$ e ,athisea i!it" t# !iste% t# #thers a%$ e ,athise3ith their e #ti#%s' a%$ the a i!it" t#3ith their e #ti#%s' a%$ the a i!it" t#e7,ress e #ti#%s ,r#$+ ti.e!"-e7,ress e #ti#%s ,r#$+ ti.e!"-


39/56


T# e e #ti#%a!!" !iterate is t# e a !e t#T# e e #ti#%a!!" !iterate is t# e a !e t#handle emotionshandle emotions i% a 3a" that i ,r#.esi% a 3a" that i ,r#.es"#+r ,ers#%a! ,#3er a%$ i ,r#.es the"#+r ,ers#%a! ,#3er a%$ i ,r#.es the8+a!it" #& !i&e ar#+%$ "#+-8+a!it" #& !i&e ar#+%$ "#+-E #ti#%a! !itera " i ,r#.es re!ati#%shi,s'E #ti#%a! !itera " i ,r#.es re!ati#%shi,s'

reates !#.i%* ,#ssi i!ities et3ee%reates !#.i%* ,#ssi i!ities et3ee%,e#,!e' a9es #>#,erati.e 3#r9 ,#ssi !e',e#,!e' a9es #>#,erati.e 3#r9 ,#ssi !e'a%$ &a i!itates the &ee!i%* #& # +%it"-a%$ &a i!itates the &ee!i%* #& # +%it"-


40/56


He rea9s e #ti#%a! !itera " i%t# ,arts@He rea9s e #ti#%a! !itera " i%t# ,arts@K%#3i%* "#+r &ee!i%*s-K%#3i%* "#+r &ee!i%*s-

Ha.i%* a se%se #& e ,ath"-Ha.i%* a se%se #& e ,ath"-Lear%i%* t# a%a*e #+r e #ti#%s-Lear%i%* t# a%a*e #+r e #ti#%s-Re,airi%* e #ti#%a! $a a*e-Re,airi%* e #ti#%a! $a a*e-

P+tti%* it a!! t#*ether@ e #ti#%a!P+tti%* it a!! t#*ether@ e #ti#%a!i%tera ti.it"i%tera ti.it"


41/56


e% #+ra*i%* ,arti i,ati#%e% #+ra*i%* ,arti i,ati#%!i%9i%* *#a!s a%$ ,ers#%a! .a!+es!i%9i%* *#a!s a%$ ,ers#%a! .a!+es

a$;+sti%* i%$i.i$+a! e7,e tati#%sa$;+sti%* i%$i.i$+a! e7,e tati#%sassessi%* rea$i%ess a%$ #ti.ati#% rassessi%* rea$i%ess a%$ #ti.ati#% rE6 $e.e!#, e%tE6 $e.e!#, e%t


42/56

G+i$e!i%es r Pr# #ti%* E #ti#%a!G+i$e!i%es r Pr# #ti%* E #ti#%a!I%te!!i*e% e i% the W#r9,!a eI%te!!i*e% e i% the W#r9,!a e

Car" Cher%iss a%$ Da%ie! G#!e a%Car" Cher%iss a%$ Da%ie! G#!e a%s+**este$ FF *+i$e!i%ess+**este$ FF *+i$e!i%espaving the *a/paving the *a/assess the #r*a%i2ati#%?s %ee$sassess the #r*a%i2ati#%?s %ee$sassessi%* the i%$i.i$+a!assessi%* the i%$i.i$+a!

$e!i.eri%* assess e%ts 3ith are$e!i.eri%* assess e%ts 3ith area7i isi%* !ear%i%* h#i ea7i isi%* !ear%i%* h#i e


43/56

doing the *ork of changedoing the *ork of changester re!ati#%shi,s et3ee% E6 trai%ers a%$ !ear%ersster re!ati#%shi,s et3ee% E6 trai%ers a%$ !ear%ersse!&>$ire te$ ha%*e a%$ !ear%i%*se!&>$ire te$ ha%*e a%$ !ear%i%*setti%* *#a!ssetti%* *#a!s

rea9i%* *#a!s $#3% i%t# a hie.a !e ste,srea9i%* *#a!s $#3% i%t# a hie.a !e ste,s,r#.i$i%* #,,#rt+%ities r ,ra ti e,r#.i$i%* #,,#rt+%ities r ,ra ti e*i.e &ee$ a 9*i.e &ee$ a 9+si%* e7,erie%tia! eth#$s+si%* e7,erie%tia! eth#$s

+i!$ i% s+,,#rt+i!$ i% s+,,#rt+se #$e!s a%$ e7a ,!es+se #$e!s a%$ e7a ,!ese% #+ra*e i%si*ht a%$ se!&>a3are%esse% #+ra*e i%si*ht a%$ se!&>a3are%ess


44/56

encourage transfer and maintenance ofencourage transfer and maintenance ofchange 7sustaina4le change8change 7sustaina4le change8e% #+ra*e a,,!i ati#% #& %e3 !ear%i%* i%e% #+ra*e a,,!i ati#% #& %e3 !ear%i%* i%

;# s ;# s$e.e!#, #r*a%i2ati#%a! +!t+re that$e.e!#, #r*a%i2ati#%a! +!t+re thats+,,#rts !ear%i%*s+,,#rts !ear%i%*

evaluating the change ) did it *ork9evaluating the change ) did it *ork9e.a!+ate i%$i.i$+a! a%$ #r*a%i2ati#%a!e.a!+ate i%$i.i$+a! a%$ #r*a%i2ati#%a!e&&e te&&e t


45/56

Lea$ershi, C# ,ete% iesLea$ershi, C# ,ete% ies

Lea$i%* the Or*a%i2ati#%Lea$i%* the Or*a%i2ati#%Ma%a*i%* ha%*eMa%a*i%* ha%*eS#!.i%* ,r# !e s a%$ a9i%* $e isi#%sS#!.i%* ,r# !e s a%$ a9i%* $e isi#%s

Ma%a*i%* ,#!iti s a%$ i%&!+e% i%* #thersMa%a*i%* ,#!iti s a%$ i%&!+e% i%* #thersTa9i%* ris9s a%$ i%%#.ati%*Ta9i%* ris9s a%$ i%%#.ati%*Setti%* .isi#% a%$ strate*"Setti%* .isi#% a%$ strate*"

E%ha% i%* +si%ess s9i!!s a%$ 9%#3!e$*eE%ha% i%* +si%ess s9i!!s a%$ 9%#3!e$*eU%$ersta%$i%* a%$ %a.i*ati%* theU%$ersta%$i%* a%$ %a.i*ati%* the#r*a%i2ati#%#r*a%i2ati#%


46/56

Lea$i%* OthersLea$i%* OthersMa%a*i%* e&&e ti.e tea s a%$ 3#r9*r#+,sMa%a*i%* e&&e ti.e tea s a%$ 3#r9*r#+,sB+i!$i%* a%$ ai%tai%i%* re!ati#%shi,sB+i!$i%* a%$ ai%tai%i%* re!ati#%shi,sDe.e!#,i%* #thersDe.e!#,i%* #thersC# +%i ati%* e&&e ti.e!"C# +%i ati%* e&&e ti.e!"


47/56

Lea$i%* O%ese!& Lea$i%* O%ese!& De.e!#,i%* a$a,ta i!it"De.e!#,i%* a$a,ta i!it"I% reasi%* se!&>a3are%essI% reasi%* se!&>a3are%ess

Ma%a*i%* "#+rse!& Ma%a*i%* "#+rse!& I% reasi%* a,a it" t# !ear%I% reasi%* a,a it" t# !ear%E7hi iti%* !ea$ershi, stat+reE7hi iti%* !ea$ershi, stat+re

Dis,!a"i%* $ri.e a%$ ,+r,#seDis,!a"i%* $ri.e a%$ ,+r,#seDe.e!#,i%* ethi s a%$ i%te*rit"De.e!#,i%* ethi s a%$ i%te*rit"


48/56

$he our 6ranches of Emotional$he our 6ranches of EmotionalIntelligenceIntelligence

(A!O5EY A"% -AYER(A!O5EY A"% -AYER i$e%ti&ie$ +r $i&&ere%t &a t#rsi$e%ti&ie$ +r $i&&ere%t &a t#rs#& e #ti#%a! i%te!!i*e% e@#& e #ti#%a! i%te!!i*e% e@1erceiving Emotions31erceiving Emotions3 The &irst ste, i% +%$ersta%$i%*The &irst ste, i% +%$ersta%$i%*e #ti#%s is t# a +rate!" ,er ei.e the - I% a%" ases'e #ti#%s is t# a +rate!" ,er ei.e the - I% a%" ases'this i*ht i%.#!.e +%$ersta%$i%* %#%.er a! si*%a!s s+ hthis i*ht i%.#!.e +%$ersta%$i%* %#%.er a! si*%a!s s+ has #$" !a%*+a*e a%$ &a ia! e7,ressi#%s-as #$" !a%*+a*e a%$ &a ia! e7,ressi#%s-Reasoning With Emotions3Reasoning With Emotions3 The %e7t ste, i%.#!.esThe %e7t ste, i%.#!.es+si%* e #ti#%s t# ,r# #te thi%9i%* a%$ #*%iti.e a ti.it"-+si%* e #ti#%s t# ,r# #te thi%9i%* a%$ #*%iti.e a ti.it"-E #ti#%s he!, ,ri#riti2e 3hat 3e ,a" atte%ti#% a%$ rea tE #ti#%s he!, ,ri#riti2e 3hat 3e ,a" atte%ti#% a%$ rea tt# 3e res,#%$ e #ti#%a!!" t# thi%*s that *ar%er #+rt# 3e res,#%$ e #ti#%a!!" t# thi%*s that *ar%er #+ratte%ti#%-atte%ti#%-


49/56

Understanding Emotions3Understanding Emotions3 The e #ti#%s thatThe e #ti#%s that3e ,er ei.e a% arr" a 3i$e .ariet" #&3e ,er ei.e a% arr" a 3i$e .ariet" #&

ea%i%*s-ea%i%*s-

I& s# e#%e is e7,ressi%* a%*r" e #ti#%s' theI& s# e#%e is e7,ressi%* a%*r" e #ti#%s' the# ser.er +st i%ter,ret the a+se #& their a%*er# ser.er +st i%ter,ret the a+se #& their a%*era%$ 3hat it i*ht ea%- =#r e7a ,!e' i& "#+ra%$ 3hat it i*ht ea%- =#r e7a ,!e' i& "#+r

#ss is a ti%* a%*r"' it i*ht ea% that he is#ss is a ti%* a%*r"' it i*ht ea% that he is$issatis&ie$ 3ith "#+r 3#r9 #r it #+!$ e$issatis&ie$ 3ith "#+r 3#r9 #r it #+!$ e

e a+se he *#t a s,ee$i%* ti 9et #% his 3a" t#e a+se he *#t a s,ee$i%* ti 9et #% his 3a" t#3#r9 that #r%i%* #r that he?s ee% &i*hti%* 3ith3#r9 that #r%i%* #r that he?s ee% &i*hti%* 3ithhis 3i&e-his 3i&e-

-anaging Emotions3-anaging Emotions3 - Re*+!ati%* e #ti#%s'- Re*+!ati%* e #ti#%s'res,#%$i%* a,,r#,riate!" a%$ res,#%$i%* t# theres,#%$i%* a,,r#,riate!" a%$ res,#%$i%* t# thee #ti#%s #& #thers are a!! i ,#rta%t as,e t #&e #ti#%s #& #thers are a!! i ,#rta%t as,e t #&e #ti#%a! a%a*e e%t-e #ti#%a! a%a*e e%t-


50/56

Emotional competenceEmotional competence

Emotional competenceEmotional competence re&ers t# #%e?s a i!it" t#re&ers t# #%e?s a i!it" t#e7,ress #r re!ease #%e?s i%%er &ee!i%*se7,ress #r re!ease #%e?s i%%er &ee!i%*s(e #ti#%s)-(e #ti#%s)-

It i ,!ies a% ease ar#+%$ #thers a%$ $eter i%esIt i ,!ies a% ease ar#+%$ #thers a%$ $eter i%es#%e?s a i!it" t# e&&e ti.e!" a%$ s+ ess&+!!" !ea$#%e?s a i!it" t# e&&e ti.e!" a%$ s+ ess&+!!" !ea$a%$ e7,ressa%$ e7,ress It is $es ri e$ as the esse%tia! s# ia! s9i!!s t#It is $es ri e$ as the esse%tia! s# ia! s9i!!s t#re #*%i2e' i%ter,ret' a%$ res,#%$ #%str+ ti.e!"re #*%i2e' i%ter,ret' a%$ res,#%$ #%str+ ti.e!"t# e #ti#%s i% "#+rse!& A%$ #thers-t# e #ti#%s i% "#+rse!& A%$ #thers-


51/56

A Framework of Emotional Competencies – 2002 - DanielA Framework of Emotional Competencies – 2002 - DanielGolemanGoleman

This model is a refinement of the previous model he used inThis model is a refinement of the previous model he used in

19981998 --SelfSelfPersonal CompetencePersonal Competence OtherOtherSocial CompetenceSocial Competence

RecognitionRecognition

Self-AwarenessSelf-Awareness• Emotional Self !warenessEmotional Self !wareness• !ccurate Self !ssessment!ccurate Self !ssessment• Self "onfidenceSelf "onfidence

Social AwarenessSocial Awareness• EmpathyEmpathy• Service #rientationService #rientation• #rgani$ational#rgani$ational

!wareness!wareness

RegulationRegulation

Self-ManagementSelf-Management• Self controlSelf control• TrustworthinessTrustworthiness• "onscientiousness"onscientiousness•

!daptability!daptability• !chievement drive!chievement drive• %nitiative &'%nnovation(%nitiative &'%nnovation(

Relationship ManagementRelationship Management• )eveloping others)eveloping others• %nfluence%nfluence• "ommunication"ommunication•

"onflict management"onflict management• *eadership*eadership• "hange catalyst"hange catalyst• +uilding +onds+uilding +onds• Teamwork , "ollaborationTeamwork , "ollaboration


52/56

A rame*ork of EmotionalA rame*ork of Emotional2ompetencies : +;;+ ) %aniel2ompetencies : +;;+ ) %aniel

#oleman#oleman-- (elf(elfPers#%a! C# ,ete% ePers#%a! C# ,ete% eS# ia! C# ,ete% eS# ia! C# ,ete% e(elf)A*areness(elf)A*areness E #ti#%a! Se!&>A3are%ess A +rate Se!&>Assess e%t Se!&>E #ti#%a! Se!&>A3are%ess A +rate Se!&>Assess e%t Se!&>C#%&i$e% eC#%&i$e% e

(ocial A*areness(ocial A*areness E ,ath" Ser.i e Orie%tati#% Or*a%i2ati#%a!E ,ath" Ser.i e Orie%tati#% Or*a%i2ati#%a! A3are%ess A3are%ess RegulationRegulation(elf)-anagement(elf)-anagement Se!&> #%tr#! Se!&> #%tr#! Tr+st3#rthi%ess C#%s ie%ti#+s%essSe!&> #%tr#! Se!&> #%tr#! Tr+st3#rthi%ess C#%s ie%ti#+s%ess

A$a,ta i!it" A hie.e e%t $ri.e I%itiati.e ( I%%#.ati#%) A$a,ta i!it" A hie.e e%t $ri.e I%itiati.e ( I%%#.ati#%)Relationship -anagementRelationship -anagement De.e!#,i%* #thersDe.e!#,i%* #thersI%&!+e% e C# +%i ati#% C#%&!i t a%a*e e%t Lea$ershi, Cha%*e ata!"st B+i!$i%*I%&!+e% e C# +%i ati#% C#%&!i t a%a*e e%t Lea$ershi, Cha%*e ata!"st B+i!$i%*B#%$s Tea 3#r9 C#!!a #rati#% Three 9e" !+sters i%t# 3hi h the t3e%t" EIB#%$s Tea 3#r9 C#!!a #rati#% Three 9e" !+sters i%t# 3hi h the t3e%t" EI

# ,ete% ies 3ere *r#+,e$ e er*e$@# ,ete% ies 3ere *r#+,e$ e er*e$@

Se!&>A3are%ess'Se!&>A3are%ess'Se!&>Ma%a*e e%t' a%$Se!&>Ma%a*e e%t' a%$S# ia! A3are%ess (3hi h i% !+$es E ,ath")' a!#%* 3ithS# ia! A3are%ess (3hi h i% !+$es E ,ath")' a!#%* 3ithRe!ati#%shi, Ma%a*e e%t' 3hi h' i% the statisti a! a%a!"sis' i% !+$e$ the S# ia!Re!ati#%shi, Ma%a*e e%t' 3hi h' i% the statisti a! a%a!"sis' i% !+$e$ the S# ia!

A3are%ess !+ster- A3are%ess !+ster-


53/56

Whi!e this re.ise$ #$e! .eri&ies that the # ,ete% ies %est 3ithi%Whi!e this re.ise$ #$e! .eri&ies that the # ,ete% ies %est 3ithi%ea h EI $# ai%' it a!s# s+**ests that the $isti% ti#% et3ee% theea h EI $# ai%' it a!s# s+**ests that the $isti% ti#% et3ee% theS# ia! A3are%ess !+ster a%$ the Re!ati#%shi, Ma%a*e e%t !+sterS# ia! A3are%ess !+ster a%$ the Re!ati#%shi, Ma%a*e e%t !+ster

a" e #re the#reti a! tha% e ,iri a!-a" e #re the#reti a! tha% e ,iri a!-I% this re.ise$ #$e! the !!#3i%* # ,ete% ies 3ere re*r#+,e$@I% this re.ise$ #$e! the !!#3i%* # ,ete% ies 3ere re*r#+,e$@

InnovationInnovation

3as #!!a,se$ i%t#3as #!!a,se$ i%t#

Initiative<Initiative<

OptimismOptimism 3as i%te*rate$ 3ith3as i%te*rate$ 3ith Achievement %rivee a e #%e'e a e #%e'a!!e$a!!e$ $eam*ork and 2olla4oration'$eam*ork and 2olla4oration'1olitical A*areness1olitical A*areness 3as re%a e$3as re%a e$ Organi=ational A*areness,Organi=ational A*areness, a%$a%$Emotional A*arenessEmotional A*areness e a ee a e Emotional (elf)A*arenessEmotional (elf)A*areness --


54/56

(elf(elfPers#%a! C# ,ete% ePers#%a! C# ,ete% e Other Other S# ia! C# ,ete% eS# ia! C# ,ete% e RecognitionRecognition(elf)A*areness(elf)A*areness E #ti#%a! Se!&>A3are%ess A +rateE #ti#%a! Se!&>A3are%ess A +rateSe!&>Assess e%t Se!&>C#%&i$e% eSe!&>Assess e%t Se!&>C#%&i$e% e(ocial A*areness(ocial A*areness E ,ath" Ser.i e Orie%tati#%E ,ath" Ser.i e Orie%tati#%Or*a%i2ati#%a!Or*a%i2ati#%a!

A3are%ess A3are%ess RegulationRegulation(elf)-anagement(elf)-anagement Se!&> #%tr#! Se!&> #%tr#!Se!&> #%tr#! Se!&> #%tr#!Tr+st3#rthi%ess C#%s ie%ti#+s%ess A$a,ta i!it"Tr+st3#rthi%ess C#%s ie%ti#+s%ess A$a,ta i!it"

A hie.e e%t $ri.e I%itiati.e ( I%%#.ati#%) A hie.e e%t $ri.e I%itiati.e ( I%%#.ati#%)Relationship -anagementRelationship -anagement De.e!#,i%* #thersDe.e!#,i%* #thersI%&!+e% e C# +%i ati#% C#%&!i t a%a*e e%tI%&!+e% e C# +%i ati#% C#%&!i t a%a*e e%tLea$ershi, Cha%*e ata!"st B+i!$i%* B#%$s Tea 3#r9 Lea$ershi, Cha%*e ata!"st B+i!$i%* B#%$s Tea 3#r9 C#!!a #rati#%C#!!a #rati#%


55/56

The set #&The set #& mental processesmental processes +si%*+si%*e #ti#%a! i%te!!i*e% e 3hi h i% !+$e@e #ti#%a! i%te!!i*e% e 3hi h i% !+$e@ (i) a,,raisi%* a%$ e7,ressi%* e #ti#%s i%(i) a,,raisi%* a%$ e7,ressi%* e #ti#%s i%the se!& a%$ #thersthe se!& a%$ #thers


56/56

(ii) re*+!ati%* e #ti#% i% the se!& a%$ #thers'(ii) re*+!ati%* e #ti#% i% the se!& a%$ #thers'a%$a%$

(iii) +si%* e #ti#%s i%(iii) +si%* e #ti#%s i%a$a,ti.e 3a"s r the +%$ati#%s #&a$a,ti.e 3a"s r the +%$ati#%s #&e ,atheti he!,i%* eha.i#rs (Sa!#.e" e ,atheti he!,i%* eha.i#rs (Sa!#.e" Ma"er' /001)-Ma"er' /001)-

emotional int bird-11!12!14

Documents