emersons email worksheets

email English

1 Formal or informal? You are going to write two emails on a similar topic, the first formal/neutral and the second informal.

EMAIL 1

Write to a customer to tell them that the product/service they want is not available at the moment.

Prepare the situation using the questions below. The information can be real or imaginary.

• What is your company’s business? What products/services do you offer?

• What is the particular product/service that you normally offer, but is not available at the moment?

• Why?

• When is it going to be available again?

• Who is the customer that you are writing to? Why do they need your product/service?

• Are you going to promise any action, give additional information, offer help, or simply say that you will tell them when the product/service is available again?

Now write the email in a formal/neutral style.

When you finish, work with a partner. Check each other’s grammar, spelling, punctuation and style. Is everything clear, well-structured and easy to understand?

EMAIL 2

Write to a friend to tell them that you haven’t got something they want from you.


• Who is your friend?

• What item do they want from you? Ideas: they want to borrow a book that you have; they want you to make a copy of a CD that you have.

• Why are you not able to give them this item at the moment? Ideas: you have lent the book to someone else; your computer isn’t working to copy the CD.

• When can you give them the item?

• Are you going to promise any action, give additional information, offer help, or simply say that you will tell them when you can give them the item?

Now write the email in an informal style.


FOLLOW-UP

Exchange emails with a different partner.

Reply to the emails you receive, inventing any information necessary.

This material has been written to accompany email English, by Paul Emmerson. ISBN 1405012943 This page has been downloaded from www.businessenglishonline.net. It is photocopiable, but all copies must be complete pages. Copyright Macmillan Publishers Limited 2004.

email English

2 Missing words and abbreviations Write an informal email to a friend, missing out words that are not necessary, as in the unit in Email English.

Some ideas are given below, but adapt and change them as you wish.

• Ask your friend how they are.

• Ask about their recent holiday. Idea: say you’d like to see the photos.

• Ask what they have been doing since they got back.

• Give your friend your own news.

• Invite your friend to come and stay with you. Idea: suggest a time and some things you could do.

• Say you are looking forward to hearing from them.


FOLLOW-UP


Reply to the email you receive, inventing any information necessary.


email English

3 Key phrases Write an email using some ‘key phrases’ from the unit in Email English.


a) An email to a new customer who has written to your company asking for information about your products/services. Ideas: thank them for writing; give some general information; highlight a few selling points; say that you are attaching detailed information in another document; say that they can contact you again if they have any queries.

b) An email to an existing customer giving them some news about improvements to one of your products/services. Ideas: choose one particular product/service and think about an improvement in terms of quality, or variety, or speed etc. How will the customer benefit from this improvement?

c) An email to a language school (or university) asking about details/arrangements of a course. Ideas: ask about cost, dates, accommodation etc.

d) An email to a hotel asking for more information. Ideas: how you found out about the hotel; questions about their prices; tell them the dates you want; tell them the kind of room; ask about other facilities that you need.

e) An email to a colleague from another country who is coming to visit your office. Ideas: you could give them some good/bad news about some aspect of the trip; you could request that they bring something with them; you could offer help while they are in your country.

f) Your own idea.


FOLLOW-UP




email English

4 Opening and closing You are going to write middle paragraphs for two emails, using the beginnings + endings from the unit in Email English.

EMAIL 1

Choose a beginning + ending from section A of the book. Write another paragraph or two of your own in the middle.


EMAIL 2

Choose another beginning + ending from section A of the book, or choose from section C. Write another paragraph or two of your own in the middle.


FOLLOW-UP




email English

5 Giving news Write an email to a colleague or friend giving some recent news.


a) An email to a colleague giving some news about a project. Ideas: progress of the project; problems and possible solutions; any budget or staffing issues; likely outcome.

b) An email to a colleague giving some news about a meeting. Ideas: the date has been changed; the agenda has been changed; there is some important new information.

c) An email to a friend giving some personal news. Ideas: a new job; a new flat; a mutual friend who you met; possible romance.

d) Your own idea.


FOLLOW-UP




email English

6 Information, action, help You are going to write two emails: the first asking for information; the second asking for action.

EMAIL 1

Write an email to a business contact or colleague asking for information.



• What is your position in the company?

• What information do you want right now? Ideas: the status of an order that you are waiting for; product information to give to a customer; market information about a new country where you are going to do business; financial data to write a report; hotel information for a business trip you are going to make.

• Who are you going to write to, to get this information? Ideas: a colleague in another department/from another country; a customer; a supplier; your line manager.

• Can you make your request for information more specific?

• Do you want to give any information to them? / promise action? / offer help?

Now write the email.


EMAIL 2

Write an email to a business contact or colleague asking for action.




• What action do you need right now? Ideas: you need a customer to sign and return a contract you sent them by post; you need colleagues to comment on a report you sent them some time ago; you need someone from IT to check a problem on your computer; planning for a trade fair is running late and you need someone to book a stand and order brochures.

• Who are you going to write to? Ideas: a colleague in another department/from another country, your line manager.

• Can you make your request for action more specific?

• Apart from asking for action, do you want to give them any information? / offer help?

Now write the email in an informal style.


FOLLOW-UP




email English

7 Internal messages Write an ‘internal message’ email.


a) An email to all staff about somebody who is coming to visit your organisation. Ideas: basic information like dates and times; why the visit is important; any action you want staff to take etc.

b) An email to your line manager about a training course you would like to go on. Ideas: what the course will teach you; why you would like to go; how you and the organisation will benefit; basic information like the cost and dates; whether you want the company to pay all or just a part of the cost etc.

c) An email to all staff about a special event that is going to take place inside the organisation. Ideas: a product launch? an anniversary? somebody leaving after long service? basic information like dates and times; what will happen at the event; any action you want staff to take etc.

d) An email to all staff announcing a change in policy or procedure. Ideas: changes to the security procedures in the building? changes to Health and Safety procedures? changes to some aspect of working conditions like office hours or lunch breaks? changes to company policy about personal use of the Internet during working hours? changes to some aspect of company ‘perks’ like a mobile phone, laptop or health club membership supplied by the company?

e) Your own idea.


FOLLOW-UP




email English

8 Attachments Write three very short emails referring to attachments.


a) An email to colleagues about a report which you have attached as a Word document. Ask them for comments by a certain date.

b) A second email to the same people as in a), saying that you forgot to attach the report. Ask them to confirm that they have received it.

c) An email to your staff with some forms attached that they have to complete and return to you by a certain date. Say why it is important.



email English

9 Arranging a meeting You are going to write two emails: the first trying to arrange a meeting; the second responding to somebody else who is trying to meet with you.

EMAIL 1

Write to a business contact to arrange a meeting.



• What is the meeting about? Why is it happening? Ideas: it could be a work dinner instead of a business meeting.

• Who are you writing to? Why do they need to be at the meeting?

• What day, time and place will you suggest? (e.g. your own office)

• Do you need to include a reference to where your office is, or how to find it?

• Do you need to include a reference to how they will get to the meeting? (e.g. pickup)

• Do you want them to take any action before the meeting? Ideas: bring something; prepare something; tell you about possible agenda items.

• Ask for a quick reply.



EMAIL 2

Exchange emails with a different partner. Write a reply to the email you receive.


• Thank them for their email.

• Agree that the meeting is important.

• Say that the time is not good for you, and suggest an alternative.

• Apologise for any inconvenience caused (if appropriate).

• Say that you will call them to finalise the arrangements.

• Respond to any other points in the email you received.



FOLLOW-UP

Exchange emails with the person who sent you the first email. Write a reply to the one you receive.

• Confirm that the new time is fine.

• Say that you look forward to their call (where you can finalise the arrangements).

• Close in a friendly way.


email English

10 Invitations and directions You are going to write three emails: the first inviting somebody to a meeting or event; the second and third responding to somebody else who is inviting you.

EMAIL 1

Write to a business contact to invite them to a meeting or event.



• What kind of meeting/event are you going to organise? What is the agenda/reason?

• Who is the person that you are inviting?

• Why would they be interested and want to come?

• Do they need to prepare or bring anything?

• What are the details? (date, time, place etc.)

• Are there any other practical details like lunch, refreshments etc.

• Do you want them to reply by a certain date to tell you if they can come?



EMAIL 2



Accept the invitation – thank them, ask a question or two about the arrangements, respond to any points in the email you received, give them your mobile phone number and ask for theirs.


EMAIL 3


Say you cannot accept the invitation – apologise, say why, show that you are still interested even if you cannot be there, refer to some future contact with the other person.


EXTRA ACTIVITY

Write an email to your friend giving directions for how to get to your house.


Who is coming to visit you? Why? What are you going to do together? How are they going to arrive (car/train/plane)? Say you are looking forward to seeing them etc.


email English

11 Negotiating a project You are going to write two emails: the first to a freelancer/small company asking them to work with you on a particular job; the second a reply to a partner about a different job, in which you take the role of a freelancer/small company yourself.

EMAIL 1

You work for a large company that needs to employ a freelancer or small company for a specific job. Write to the freelancer/small company about the job.



• What job or project needs a freelancer or small company? Ideas: an IT project; auditing your books; some training for your staff; a legal service; a design service.

• Who are you going to write to?

• How did you get their contact information? Ideas: the Internet; recommendation from a colleague.

• What exactly do you want this freelancer/small company to do?

• What do you need to know in terms of their charges, availability etc.?

• Do you have any specific questions to ask them about this job/project? Ideas: some specialist knowledge that they have.



EMAIL 2

Exchange emails with a different partner. Now you are the freelancer/small company that your partner needs to do the job. Write a reply to the email you receive


• Thank them for their email.

• Say that you attach a file with some information about yourself. Ideas: your publicity material; rates; list of clients etc.

• Ask questions about practical details that you need to know. Ideas: dates? times? size of the job/project?

• Respond to any other points in the email you received.



FOLLOW-UP

Continue the exchange of emails for a few more turns, negotiating details as you go.


email English

12 Checking understanding You are going to write two emails: the first one vague and not very clear; the second one responding to an email you receive that is also not very clear.

EMAIL 1

Write a short, vague (i.e. not clear or fully explained) email to a colleague.


• Say that you’ve attached a report. Don’t give too many details.

• Refer to the report, and make a brief, vague comment about sales, or the general market situation.

• Refer in a positive way to some new product/service that your company is going to offer, but don’t give too many details.

• Ask the reader if they are going to ‘the meeting’, but don’t give too many details.

• Ask ‘By the way, how is X?’, where X is just a first name, and choose a name that is very common in your country.

Now write the email. Remember, it is not meant to be clear!

EMAIL 2

Exchange emails with a partner. Write a reply to check your understanding of the email you receive.


• Refer to a technical email problem, for example say that they forgot to send the attachment.

• If they refer in a general, vague way to ‘sales’ or ‘the market situation’, ask for clarification. Ideas: which time period are they talking about? sales of which products? which market? can they explain in a little more detail?

• If they refer in a general, vague way to a new product/service, ask for clarification. Ideas: which one? can they be more specific? perhaps you heard some different information.

• If they refer to ‘a meeting’, ask for clarification. Ideas: which meeting? what date? perhaps you thought it was cancelled.

• If they refer to a person, ask for clarification, Ideas: you know several people with that name.


FOLLOW-UP

Exchange emails with the person who sent you the first email. Write a reply to the email you receive where you give clarification.


email English

13 Verb forms You are going to write two emails, each one will use a different variety of verb forms.

EMAIL 1

Write to a colleague about a current project that you are working on.


• What project/activity/job are you going to write about?

• What are the aims of the project/activity/job?

• What resources are involved? Ideas: material, financial, human.

• Are there any budget issues?

• In general, how is it going?

• Are there any problems? How are you overcoming the problems?

• Who are you going to write to about this project/activity/job? Ideas: a colleague in another department who is not directly involved but needs to know something about the progress of the project, or perhaps your line manager.

Now write the email. The main verb forms will probably be the present continuous, present simple and present perfect.


EMAIL 2

Write to a colleague about some recent news in your area of work.


• What happened recently in your area of work that is interesting and/or important? Ideas: a change in the market? a political or social development that has had an effect on your business? some activity by one of your competitors? a new line manager or other change in the staff? a reorganisation of the department? a new business idea that is having a big impact?

• What is the background? Ideas: why did this happen?

• What is the result? Ideas: what is the impact on your own work, your department and your organisation? what are the positive developments? any potential dangers?

• Who are you going to write to about this news? Ideas: a colleague or friend who you have not seen for a long time; a colleague in a different country who might not know about the news.

Now write the email. The main verb forms will probably be the past simple, present perfect and present simple.



email English

14 Comparisons Write an email where you compare different places, things or companies.


a) An email to a friend telling them about a holiday to another city/country. Compare the place where you went with your own city/country. Ideas: the weather; description of the city/country in terms of places of interest and architecture; description of the city/country in terms of the people, food and drink; leisure and lifestyle habits, any other differences that you noticed.

b) An email to a customer comparing several products/services that you offer. Ideas: price; features; functions; customer benefits; performance; size/weight/shape/materials/colour; design and technical specifications; availability; possibility for customisation.

c) An email to your line manager where you summarise some market research giving the main differences between your own company and a competitor. Ideas: the product range; product quality; price; ability to customise the products; the location of the main offices; distribution channels; target markets; advertising etc.

d) Your own idea.



email English

16 Common mistakes You are going to look at the text from three emails that contain words which can often be confused.

Underline the correct or most appropriate word.

EMAIL 1

I am writing with (1) connection/reference/regarding to our telephone conversation this morning about your order 7895LG. I must (2) regret/apologise/sorry for the delay in processing this order. I can now confirm that the goods have been shipped and should (3) arrive/reach/deliver you within 10 working days. We have taken special (4) care/attention/caution to make sure that the items are exactly as you requested.

Once again, please (5) take/have/accept our apologies. If you have any further questions, do not (6) stop/fail/hesitate to contact me again.

EMAIL 2

I was (1) sorry/unhappy/afraid to hear about the damage to the products that you received this morning. However, I am (2) afraid/apologise/regret that we cannot (3) accept/except/have responsibility in this (4) topic/material/matter. All our products are (5) controlled/checked/looked very carefully before leaving the factory, and the damage in this case must have been caused in transit. I (6) propose/suggest/tell that you contact the shipping company directly about possible compensation.

In the meantime, we can ship the same order to you again, if it would help. If you give us a firm instruction to do so (7) until/by/within the next few days, it should reach you (8) until/by/within the end of the month.

EMAIL 3

I am writing to you (1) affecting/connecting/concerning the meeting that we (2) combined/appointed/arranged for this Friday. I am afraid something urgent has come up and I will not be able to attend. Can we (3) cancel/postpone/schedule the meeting until next week? I can make any time Wednesday or Thursday.

I apologise for any (4) disadvantage/inconvenience/unfortunate this may cause, and I (5) look forward/wait/anticipate to (6) hear/hearing/know from you.


email English

18 A customer-supplier sequence You are going to exchange a series of emails with a partner. You will supply them with a product/service. They will also supply you with a (completely different) product/service.


• What kind of products/service does your company offer? Ideas: something that your company does in real life; some other kind of product that you know about such as computers, digital cameras, cars or financial advice; a product in the classroom such as dictionaries or board pens; a product that someone is wearing such as a particular brand of watch; a product that you have in your bag.

• Think about one particular product/service in more detail. This is what you are going to supply to your partner. Ideas: price; features; functions; customer benefits; performance; appearance such as size, weight, shape, materials and colour; design and technical specifications; availability; possibility for customisation.

When you have decided on the product/service, find a partner. Tell your partner what product/service your company is going to supply, and find out what they are going to sell to you.

EMAIL 1

You are in the role of the customer. Write a short email requesting information about your partner’s products/service.

Ideas: how you got the contact, reason for writing, request for general and specific information.

EMAIL 2

Exchange emails with your partner. Now you are in the role of the supplier. Write a reply to the email you receive, giving information about your own products/service.

Ideas: thank them for their email, give factual information about your company and what it supplies, attach some information, highlight one or two key points and answer specific questions.

EMAIL 3

Exchange emails with your partner. Now you are in the role of the customer. Write a reply to the email you receive, asking for better terms.

Ideas: say that you are interested, give some details about what you want and discuss terms.

EMAIL 4

Exchange emails with your partner. Now you are in the role of the supplier again. Write a reply to the email you receive, replying and agreeing terms.

Ideas: agree terms or look for a compromise, answer any questions, suggest that you call to discuss final details and ask when would be a good time.



email English

19 Inquiries and orders Write an inquiry about some products/services you are interested in.


a) An email to a real-life company asking about products/services that you are interested in. Ideas: think about an email you might have to write in your job, perhaps look at their company website on the Internet to see their full range of products/services.

b) An email to a supplier of office equipment (perhaps a new, high-volume photocopier), or computer equipment (perhaps new monitors for your computers). Ideas: ask for a brochure and price list; ask for a visit from a sales representative.

c) An email to a firm of accountants asking about their auditing service. Ideas: you may want to use them next year as an alternative to your current auditors.

d) Your own idea.


FOLLOW-UP




email English

20 Discussing and agreeing terms You are going to write two emails: the first in the role of a customer asking for better terms, the second in the role of the supplier agreeing to the terms.

EMAIL 1

Write to a company whose products/services you use in real life, if possible, asking for better terms.

Prepare the situation using the questions below.

• What product/service that you use might be available on better terms if you write to the company? Ideas: the example can be from your job or home life. If you can’t think of an example then use any catalogue and price list that you can find and choose a product/service from it.

• What is the name of the company?

• What is the current situation in relation to price, discounts, credit and terms of payment, delivery time, transport costs, customisation, after-sales service, guarantees etc.

• Think of some items from the previous list where you could try to negotiate better terms.

• Think of a good reason why they should give you better terms.



EMAIL 2

Exchange emails with a different partner. Now you are in the role of the supplier. Write a reply to the email you receive, inventing any information necessary.

Ideas: thank them for their email; agree terms or look for a compromise; respond to any other points in the email you received.



email English

21 Asking for payment You are going to write a series of increasingly strong reminders to a company that owes you money.

EMAIL 1

Write a polite first reminder to a company that owes you a lot of money.



• What is the business of the company that owes you money?

• Who in their company are you going to write to? Do you know the name?

• How much money do they owe?

• Why do they owe you money?

• What action do you want them to take? Ideas: settle the full amount? how? give an explanation? are you going to give a deadline?



EMAIL 2

Write a stronger, second reminder.

Ideas: mention your first reminder; be more forceful about the action you want them to take; say that they can contact you if there are any questions.


EMAIL 3

Write a very strong final demand.

Ideas: mention your previous two reminders; be very forceful about the action you want them to take; say what will happen if they do not take this action.



email English

22 Describing business trends Write an email to a colleague or business contact describing some business trends.




• Choose two things in your business context with a change that can be measured. Ideas: sales and market share; sales and profits; sales of two different products; budgets for two different projects or products; inflation and unemployment; your own ideas.

• What are the trends? Ideas: up, down or stable? slow or rapid change? over what time period?

• Who are you going to write to about these trends? Ideas: a colleague from another department who asked for the information; a colleague in another country; someone new to the team who needs some background information; or perhaps your line manager.



FOLLOW-UP

Write a second email with your thoughts about the future situation.


email English

23 Cause, effect, contrast Write an email to a colleague or business contact describing the cause and effect of some changes in your business.


a) An email to a business contact, a colleague or your line manager explaining the reasons for some changes in your business. Ideas: changes in the market; changes in your product range; changes in the economic or social context; changes in your organisation.

b) An email that follows up the one you wrote for unit 22, adding some reasons and results.

c) An email to a colleague in another department using the information below:

(Cause Effect, Effect Cause)

• new markets in central Europe increase in sales

• this increase in sales new offices in Warsaw and Budapest

• Poland particularly strong market we bought a local company there three years ago

• advertising campaign greater brand awareness

• need to improve distribution channels negotiate with a supermarket chain

• Petra should be responsible for this negotiation her good local knowledge



email English

24 Complaints Write a ‘complaints’ email.


a) An email in a business context, complaining to a supplier. Ideas: wrong number of items delivered; wrong items sent; goods have still not arrived; goods arrived late; damaged or faulty goods; mistake in the paperwork; poor service; the negative attitude of an employee.

b) An email complaining about something you have used at home. Ideas: some software or hardware you bought over the Internet doesn’t work properly.

c) An email to a supplier using the information below:

• You ordered 1,000 pieces but only 800 were delivered.

• You need these pieces urgently.

• There is also a mistake on the invoice.

• When you called to speak to someone about it, no-one could find a record of your order.

• This is not the first time you have had problems like this.

Remember to include what action you want the other person to take. Ideas: to deal with the matter urgently; to send the correct items; to replace the goods; to give a refund; to send new paperwork; to return and do the job properly.



email English

25 Apologies Write an ‘apology’ email.


a) Find the ‘complaint’ email you wrote for unit 24. Exchange it with a partner. Reply to the email you receive, inventing any necessary information.

b) An email to a customer apologising for a delay in sending some goods. Ideas: what are the goods? why did the delay happen? will you give the customer this reason? when will you send the goods? will you confirm shipping when it happens? will you take any other action? can the customer contact you for more information?

c) An email to a friend whose birthday you forgot. Ideas: you were very busy at work, suggest meeting next week.

d) Use these questions to prepare a situation based on your job:

• What do your own customers typically complain about?

• From your point of view, why does this happen?

• Do you give a reason when you apologise? What do you say?

• What action do you tell them you will take?

Now write a typical ‘apology’ email based on this situation.



email English

26 Report structure and key phrases Write a short report as an email.


a) An email to your line manager related to your job. Ideas: a sales report; a market report; a product report.

b) An email report to your line manager that is a report based on the information below:

• Introduction: sales report for last year.

• Background: strong market – sales up 12%, profits up 6%.

• Findings: strong competition meant that we could not increase prices, so profits grew less than sales; most of the increase in first half of the year; sales of new products were very good, but fewer new products next year.

• Recommendations: need to keep cutting costs because next year probably won’t be so good; need to develop new products and look for new markets; marketing department need to analyse why second half was weaker.

• Closing comments: the next meeting will discuss this report, so ask for comments and say they will be circulated before the meeting.



email English

27 Linking words and relative clauses Write a short report as an email, using linking words and relative clauses from the unit in Email English.


a) An email to your line manager related to your job. Ideas: a sales report; a market report; a product report.

b) An email to your line manager about the arrangements needed and tasks to be done for a forthcoming conference (that you are organising) or trade fair (that you are going to).

c) An email to your line manager analysing your own company’s website (look at it first) with recommendations for improvement.

d) An email to your line manager about three candidates who you interviewed for a job, describing their strengths and weaknesses and making a recommendation.

e) An email comparing the different TV channels in your country. You work for a marketing company, and your client is a manufacturer of cars who wants to decide how to spend their TV advertising budget.



email English

28 Being direct and brief There is no free writing activity for this unit.

ALTERNATIVE ACTIVITY

Rewrite an email so that it is direct and brief.

• Print out some emails you have written (or received) in real life, particularly ones that you thought were too long.

• Work with a partner. Rewrite the emails, crossing out unnecessary words and trying to make the emails shorter.



email English

29 Being indirect and polite Write a polite/indirect email.


a) An email to an important customer. Tell them that their latest order is going to be shipped later than usual, and that they made a mistake in their last invoice to you.

b) An email to a colleague asking for a favour. You are abroad and need some information from your office. You want them to find it and send it to you.

c) An email to a conference centre that you used last year for your annual sales conference (and might use again this year). Tell them that their quotation for this year is too high, and that last year you had complaints about the quality of their catering.

d) An email to a colleague who is a member of your team. Tell them that the market report they wrote arrived late, is difficult to understand, and does not contain the information you need.

e) An email to your product manager. Tell them that you don’t like the design of the product they are developing and you don’t think it will sell.



email English

30 Being friendly Write an email to a friend, using words and phrases from the unit in Email English to make it sound friendly.


a) An email to a real-life friend who you have not seen for some time. Tell them all your news. Afterwards … send the email!

b) Think back to your last holiday. Imagine that you are in an Internet café towards the end of the holiday. Write to a friend, describing the place and the people, saying what you have done etc.

c) Imagine that you recently moved to a new city, or a new part of the city where you live now. Write to a friend from your old neighbourhood, using the ideas below:

• buildings, parks, sports facilities, entertainment, other things to do, public transport, traffic and your journey to work, shopping, safety etc.

• describe some of these things, or compare them directly with your old neighbourhood

• other parts of your life now and how they have changed (job? family? friends?)

• include both positive and negative points



email English

31 Advice and suggestions You are going to write two emails: the first asking a friend or colleague for advice, the second giving advice and making suggestions.

EMAIL 1

Write an email to a friend or colleague asking for advice.


a) An email to a friend, asking for advice about a real-life issue. Ideas: you want to change your life in a big way, for example, changing your job or where you live; you have a boyfriend/girlfriend problems; you have money problems.

b) An email to a colleague, asking for advice about a real-life issue. Ideas: you have a problem with a client; you are unsure about what to do next in a particular project; you need help with the development of a new product/service.

c) An email to a friend based on one of the situations below:

• You’ve been feeling very tired recently – you don’t seem to have the energy to do anything.

• You have a large debt on your VISA card and you want to go on holiday – you need to earn some money fast.

• Your son has recently been caught shoplifting – the value of the goods was low but he refuses to talk about it.

• Your job is boring and you don’t like your colleagues very much.

• You want to improve your English but you don’t have time to go to classes.


EMAIL 2

Exchange emails with a different partner. Write a reply to the email you receive, giving advice and making suggestions.


FOLLOW-UP

Exchange emails with the person who sent you the first email.

Reply by accepting/rejecting any advice or suggestions.


email English

32 Job application Write an email applying for a job.


a) Look in some newspapers/magazines and find a job you might be interested in.

b) Think of a real-life job you would be interested in. It doesn’t matter if the position is not vacant at the moment.

Remember the structure of a job application given in the unit in Email English:

• Reason for writing

• Your background and experience

• The job itself, and why you would like to do it

• Refer to your CV

• Final comments



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