emerging modes of business powerpoint presentation

Emerging Modes of Business

PowerPoint Presentation

Meaning and Scope of e-Business

e-Business refers to “carrying on business activities through internet”. Business activities comprise of Industry, Commerce and Trade. So e-commerce means conduct of industry, trade and commerce activities through commerce. Firms use not only general internet facilities for e-business but they also prefer to have their private and personal internet facilities for their internal functioning.

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• Scope of e-business: The e-business includes carrying on planning, organising, marketing, production, etc. electronically through internet. There are various people and parties involved in electronic transactions. These transactions are extended into four directions. These are:

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e-Business

B2B Commerce B2C Commerce C2C Commerce Intra B-Commerce


• B2B Commerce: The transactions taking place between business units are known as B2B transactions. These transactions may involve:

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Creation of Utilities

Collaborations

Commercial Negotiations

Inviting tenders

Distribution of goods from manufacturer to various distributors, etc.


• B2C Commerce: The transactions taking place between business units and customers are known as B2C transactions. B2C enables the businessmen to remain in touch with his customers on round the clock basis. B2C also gives scope for C2B transactions also i.e., the customers can also make use of call centres set up by companies to make toll free calls.

• Some promotional activities such as: use of music, films to attract customers are also used in B2C segment.

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• B2C transactions may involve:

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Selling and Distribution

After Sale Service

Promotion and other marketing activities

Lodging of complaints by customers, etc.


• C2C Commerce: the transactions taking place between customers and customers are known as C2C. In this set up business firm i.e., seller is also customer and buyer is also customer. It provides secured market system foresale of used goods or services.

• In C2C, various consumer forums are also formed. Through C2C transaction can be aggrieved or cheated customer can warn other customers not to buy such products in which he was cheated.

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• C2C transactions may involve:

Selling used books, clothes, etc.

Selling antique items.

Warning customers about fraud suppliers.

Information about the quality and durability of product, etc.

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• Intra B-Commerce: This refers to transactions between the parties or persons who are the part of the one firm only. It is transactions within the firm that is why its is called intra-firm. Generally, a firm has to deal with its suppliers, customers, employees, etc. These are called Intra B-Commerce interactions.

• The Intra B-Commerce transactions make it possible for firms to improve their speed and efficiency. For example, if marketing department wants to make some changes in the design of product on the basis of department through Intra B-Commerce transactions with no delay and immediate action can be taken by production department.

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• Intra B transaction improves coordination, faster decisions and speedier work flow. Intra B-Commerce also helps the firms to interact with their employees, recruitment and selection of employees, etc. they can send reports to office through e-mail. Employees need not to come to office, rather office goes to them.

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• Intra B-Commerce transactions may involve:

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Interactions between any two departments of one firm.

Placing orders and giving instructions to suppliers.

Communication of important information in the whole organisation.

Recruitment, selection and training of employees.

Reporting by employees to their managers, etc.


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e-Business v/s e-Commerce

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• e-Business is a wider term. It includes e-commerce. As commerce is one of the branches of e-business. e-Commerce deals exclusively in distribution of goods and services whereas e-business involves production, sale, distribution, after sale, inter and intra firm business transactions such as accounting, management, etc.

Benefits of e-Business

1. Convenience: With the help of e-commerce, shopping can be done conveniently sitting at home. Millions of people exchange information in the world through e-commerce.

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2. Better Display: The businessmen can show their products in a better way using three-dimensional technology or by giving graphics effects in computer. The goods can be shown from different angles by revolving, so e-Commerce provides better opportunities for display of goods.

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3. Wide Market: Through e-Commerce, the businessmen can reach and every human being on this planet who has access to Internet. There is no limitation of geographical area. The goods can be traded in the whole where there is access to Internet.

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4. Wide Choice: In e-Commerce, customers have wider choice. For them, the whole world can be a shop as goods from all the countries can be traded through Internet. They can look and evaluate same product in different parts of the world at the same time and buy the most suitable product.

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5. Cost Saving: Trading through e-Commerce is more economical as compared to other trading because in e-Commerce, the businessmen are not required to own a showroom for display of their goods. No middlemen are required. There is direct sale to customers. Cost involved in advertisement is saved, also cost involved in carrying the products for display purpose is also saved.

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Limitations of e-Business

• The major drawbacks of e-Business are:

1. Low Personal Touch: e-Business is not suitable for purchase of commodities which require personal touch such as garments, etc.

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2. Delay in delivery: In e-Business, order is placed by a single click of the mouse. But it takes time for vendor to process the order and deliver the goods. This may frustrate the buyer.

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3. Requirement of Hardware: A proper hardware set up of computer networks is necessary for e-Business and even the seller and the buyer both know the operations of internet.

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4. Risk: In e-Business transactions there is no direct relation between the two parties so there are more chances of frauds. There are also problems of virus, brand hijacking, hacking, etc.

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5. Low Ethics: In e-Business, there are less ethical behaviour followed by business. The important information can be leaked out or read by anyone reading e-mail.

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LEAKED!

e-Business v/s Traditional Business

Basis of Difference e-Business Traditional Business

1. Formation Easy to form Difficult to form

2. Personal Touch No personal touch

Personal touch is present specially in sole-proprietorship and partnership.

3. Setting-up cost Low High

4. Operating cost Low High

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6. Human resource required

Technically qualified and IT professionals are required.

Semiskilled and skilled labours required.

7. Risk Involved

High risk as there is no direct contact between the parties.

Less as parties have personal interaction.

8. Distribution Channel

No distribution channel as manufacturers prefer to sell directly to customers.

Various intermediaries such as wholesaler, retailers, etc. are involved.


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9.Length of Business Cycle

Shorter, because various processes can be carried out simultaneously.

Longer, because one process is carried out at one time. For example, purchase then production then sale, etc.

Outsourcing of Services

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• Over the last decade, a new type of business within service sector has become popular in the world. It is called Business Process Outsourcing (B.P.O)

• B.P.O refers to getting a business task accomplished through an outside agency. Initially only few companies in united states adopted the practice of outsourcing by assigning the routine jobs to outside agencies so that company can concentrate on critical issues without waiting time on routine work. Later on it became popular in other countries also. Earlier companies used to hire outside agencies to perform tasks which used to come up occasionally.

Outsourcing of Services

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• Now the trend is changed. The companies have started hiring outside Agencies to perform the routine jobs such as after sales service, maintaining Books of Accounts etc.

Advantages of B. P. O

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1. Concentration on Core Competence: By outsourcing the routine job the companies can concentrate on more crucial matters. For example, by outsourcing the sales promotion function to an advertising agency, the company can concentrate on quality and on increasing the production capacity.

2. Reduction in Cost: The outsourcing agencies perform the task for different companies. So client companies get benefit of economies of scale; generally they save 10 to 20% cost.

Advantages of B. P. O

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3. Help to Avoid Labour Problem: The outsourcing services reduce the need for employing more number of employees as the outsourcing agencies take up the responsibilities of performing routine jobs.

4. Benefits of Latest Development: The outsourcer maintains world class information technology infrastructure. The outsourcer acts as a consultant for the particular function and performs that function in a specialised way or in a better way. The client company can get the benefit of latest technology.

Types of Outsourced Services

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• Following are the common types of outsourcing services which business firms are increasingly opting for:

Financial Services

Advertising Services

Courier Services

Customer Support Services

Limitations of Outsourcing

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• Outsourcing suffers from following problems:

Lack of secrecy.

No development of thinking skill.

Protest in home country.

May result in low ethical behaviour.

THE END

Thank you for taking time to watch this PowerPoint Presentation!• CREATION:

Sathya Narayanen [Class IX – “C” | Roll. No.: 061923]

• EDITING AND TEMPLATE DESIGN:

Saaivignesh Premanand [Class IX – “A” | Roll. No.: 061923]

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