emerald choice operations in a new era emerald choice was designed to meet the growing need to...
TRANSCRIPT
Emerald ChoiceEmerald ChoiceOperations in a New EraOperations in a New Era
Emerald Choice was designed to meet the Emerald Choice was designed to meet the growing need to address environmentally growing need to address environmentally preferred methods to cleanpreferred methods to clean
Green at Citywide is …?Green at Citywide is …?
Emerald ChoiceEmerald Choice
Green is the lens through which we look Green is the lens through which we look at a buildingat a building
Look through the lens and ask…can we Look through the lens and ask…can we do it better? do it better?
Can we recycle, reduce or reuseCan we recycle, reduce or reuse Is it sustainable?Is it sustainable?
Emerald ChoiceEmerald Choice
SustainabilitySustainability Meeting the needs of today without Meeting the needs of today without
compromising our ability to meet the compromising our ability to meet the needs of the futureneeds of the future
We borrow the earth from our kidsWe borrow the earth from our kids Can we afford it when times are tough?Can we afford it when times are tough?
Emerald ChoiceEmerald Choice
How do we choose better?How do we choose better? ChemicalsChemicals EquipmentEquipment ConsumablesConsumables RecyclingRecycling TrainingTraining
ChemicalsChemicals
Green SealGreen Seal Founded in 1989Founded in 1989 Certifies many products and servicesCertifies many products and services Supported by the suppliers as the standardSupported by the suppliers as the standard Cost neutralCost neutral What “green” means to manyWhat “green” means to many No disinfectant claimsNo disinfectant claims
Use reduced risk productsUse reduced risk products
EquipmentEquipment
IC will have more costsIC will have more costs Investment in microfiber mandatedInvestment in microfiber mandated
Microfiber technology is undeniableMicrofiber technology is undeniable Captures dirt 2 waysCaptures dirt 2 ways Micro fiber doc in EC manualMicro fiber doc in EC manual Walks off!!! Needs a systemWalks off!!! Needs a system
More EquipmentMore Equipment
Multi filer vacuums – BackpacksMulti filer vacuums – Backpacks Low dust floor machinesLow dust floor machines Low moisture carpet cleaningLow moisture carpet cleaning Mixture controlMixture control
ConsumablesConsumables
Green SealGreen Seal DfE- EPA program that is very effectiveDfE- EPA program that is very effective No aerosolsNo aerosols Liners with recycled contentLiners with recycled content Many choices depending on $$$ Many choices depending on $$$
RecyclingRecycling
Easy to do through trash collectorEasy to do through trash collector Large bins or desk pick-upLarge bins or desk pick-up Other itemsOther items
Very effective Green activityVery effective Green activity
Training Training
Same methodology applies to traditional Same methodology applies to traditional cleaningcleaning
Additional training on environmental Additional training on environmental factors needed factors needed
Don’t need to change crewsDon’t need to change crews Any successful IC can succeed in EC Any successful IC can succeed in EC
alsoalso
Shades Of GreenShades Of Green
Shades of green will be presented to the Shades of green will be presented to the customer based on the needs of the customer based on the needs of the customer and financial situationcustomer and financial situation
Light to Dark availableLight to Dark available
Product/Service Light Green Green Dark Green
Chemicals Green SealGreen Seal w/mixture
controlGreen Seal w/mixture
control
Documentation & TrainingAnnual Audit & Emerald
Green Training
Bi-Annual Audit and Emerald Green
Training
Quarterly Audit and Emerald Green
Training
Recyling Procedures None Paper Recycle Stations
Desk Paper Pick-Up & Metal/Plastic
Stations
Carpet CleaningExtraction or Dry
MethodLow Moisture w/Green
ChemicalsLow Moisture w/Green
Chemicals & Drying
Floor Cleaning Dust Mop Microfiber Dust MopVacuum w/Hepa
Filtration
Dusting Standard Microfiber Duster Microfiber Duster
Powered Equipment StandardEquipped with Dust
Collection filtersEquipped with Dust
Collection filters
Restroom Cleaning Standard Microfiber Mop SystemMicrofiber Pad
Replacement System
Monthly Investment Market Price Plus 5% Plus 10%
Additional Items - Restorative Floor Work As Needed
Stripper+ Green Seal Finish
Green Seal Stripper & Finish
How to use How to use
Customer chooses based on the level of Customer chooses based on the level of Green they desireGreen they desire
We suspect most in light Green and then We suspect most in light Green and then GreenGreen
Ops verifies IC has the equipment and Ops verifies IC has the equipment and chemicals in place to meet the criteriachemicals in place to meet the criteria
Use spreadsheet and audit surveyUse spreadsheet and audit survey
NM RoleNM Role
Night Managers need to know the level of Night Managers need to know the level of Green purchased and what to look for Green purchased and what to look for
Biggest success factor is ridding the Biggest success factor is ridding the building of the old stuffbuilding of the old stuff
Non-negotiable with IC if they want to Non-negotiable with IC if they want to clean the buildingclean the building
QCM RoleQCM Role
QCMs need to present the program via QCMs need to present the program via the “Quick Guide”the “Quick Guide”
Explain the program as a new serviceExplain the program as a new service Be careful to only present to clean Be careful to only present to clean
buildingsbuildings High soil and Green don’t mix wellHigh soil and Green don’t mix well All suppliers have the goodsAll suppliers have the goods
More QCMMore QCM
Be very clear with IC what the Be very clear with IC what the expectations areexpectations are
Become familiar with the spreadsheetsBecome familiar with the spreadsheets Consumables spreadsheet alsoConsumables spreadsheet also Check closet for the “wrong stuff”Check closet for the “wrong stuff” Assure the customer they are GREEN!! Assure the customer they are GREEN!!
Disinfectant…?Disinfectant…?
Green Seal does not have oneGreen Seal does not have one Explain that we will use a reduced risk Explain that we will use a reduced risk
disinfectant and GS otherwisedisinfectant and GS otherwise
Same strategy can be employed where Same strategy can be employed where needed like floorwork perhapsneeded like floorwork perhaps
PricingPricing
Light Green is traditional pricingLight Green is traditional pricing Green is plus 5%Green is plus 5% Dark Green is 10%Dark Green is 10%
Use bid sheet to resolve any other issuesUse bid sheet to resolve any other issues
Other issuesOther issues
LEED is not Green and vice versaLEED is not Green and vice versa
We are prepared to help with LEED if We are prepared to help with LEED if needed needed
““Green” competitors don’t exist…..get Green” competitors don’t exist…..get DOO or owner invovled quick DOO or owner invovled quick
Marketing MaterialsMarketing Materials
4 color piece 4 color piece
Quick GuideQuick Guide
ContinuumContinuum
Quick Guide is best to give to current Quick Guide is best to give to current customercustomer
QCM and ConsumablesQCM and Consumables
Get vendor to put together package that Get vendor to put together package that mirrors your spreadsheetmirrors your spreadsheet
Get mats Get mats Present it all and let them decidePresent it all and let them decide Remember to remind them that they are Remember to remind them that they are
“Green” by the fact that they are making “Green” by the fact that they are making these choices these choices
Final thoughtsFinal thoughts
Control the equipmentControl the equipment Pick low soil buildingsPick low soil buildings Assure the customer they are doing a Assure the customer they are doing a
very Green thingvery Green thing Understand what it menas to be GreenUnderstand what it menas to be Green Emerald choice makes it very easyEmerald choice makes it very easy