EMC SYMMETRIX® HARDWARE & SOFTWARE SUPPORT

EMC high-end Symmetrix® storage systems are often installed in mission critical Data Centre environments to deliver scalable capacity and performance which combine systems, applications and hosts whilst maintaining optimum service levels.

MCSA provide 24/7 Field Service support for the Symmetrix® storage arrays ranging from the 8000®, DMX® through to VMAX® with access to dial home services and troubleshooting resources to diagnose, repair and replace component failures.

Our highly trained engineers are backed 24/7 by our Level 3 support team to ensure we fulfill our service obligations.

Why choose MCSA support?• Avoid pressures of premature hardware refresh for EOSL storage arrays• Pro-actively improve your ROI by taking advantage of our cost-efficient

third party service• Health Check of your Symmetrix®• Access to our L3 team for EMC support and diagnosis• Proactive alert monitoring for EMC ClaRiiON®, VNX® and Celerra®

To discuss your EMC service requirements contact us on 01628 810977 where one of our Sales Team will be happy to help

Evolution of the EMC Symmetrix® range

MCSA supports High End Data Centre Infrastructures

MCSA Group Limited Maindec House, Holtspur Lane,

Wooburn Green, Bucks, HP10 0AB

www.mcsa.co.uk

MCSA Group Limited Maindec House, Holtspur Lane,

Wooburn Green, Bucks, HP10 0AB

www.mcsa.co.uk

To discuss your EMC service requirements contact us on 01628 810977 where one of our Sales Team will be happy to help

EMC Symmetrix® Generation 5.0EMC Symmetrix® 8430EMC Symmetrix ® 8730

EMC Symmetrix® Generation 5.5EMC Symmetrix® 8230EMC Symmetrix ® 8530EMC Symmetrix® 8830

EMC DMX, DMX2®EMC Symmetrix® 1000EMC Symmetrix ® 2000EMC Symmetrix® 3000

EMC DMX3®, DMX4®EMC Symmetrix® 1500EMC Symmetrix ® 2500EMC Symmetrix® 3500EMC Symmetrix® 4500

EMC VMAX®EMC VMAX®EMC VMAX® SEEMC VMAX® 10KEMC VMAX®20KEMC VMAX® 40K

Dial Home TechnologyThe Service processor on the EMC Symmetrix® allows an EMC qualified engineer to perform diagnostics and enable the call home feature for proactive fault management and repairs. The presence of this service processor is absolutely necessary and it becomes impossible to carry out field service repairs on the EMC Symmetrix® without it. Our L3 support team use proprietary software to carry out the following:

• Monitoring, Configuration, Diagnostics, Troubleshooting and Testing EMC Symmetrix®, DMX® and VMAX® storage arrays

• Monitor and Dial Home in case of array component failures• Enables L3 Technical Support engineers to hot swap parts• Error notification & interpretation• Proactive monitoring and management• Demonstration Labs for customers to show faults being repaired

Software HelpdeskThe EMC Symmetrix® telephone software helpdesk is integrated into our service offering. Our Level 3 support team provides telephone helpdesk 24x7 on EMC Symmetrix® covering health checks, troubleshooting and data availability issues.

The EMC marks used are either registered trademarks or trademarks of EMC Corporation in the United States and/or other countries

EMC SYMMETRIX® HARDWARE & SOFTWARE SUPPORTThe EMC VMAX® arrays are reaching end of service life (EOSL) on their manufacturer warranty. These arrays are often installed in virtualised data centres where MCSA engineers are highly experienced in providing Field Service support.

MCSA provide hardware and software support for the following EMC Symmetrix® storage models:

v1 July 2016