embracing your inner hr lady -- talent management for startups
TRANSCRIPT
Embracing your
inner “HR Lady”It’s about who you hire, not what you
do.#LeanDC | @danberger
Presenter-Audience Agreement
• Stop me at any point if you have any questions.
• Engage me (@danberger) and other via twitter #LeanDC.
• Take as many notes/photos and share as you please.
• Participate during exercises.
Learning Objectives
•Use the A Method for hiring at your company.
•Learn best practices around career development early on.
• Identify best practices for building a culture.
Quick Poll
•Who here is a founder?
•Who here is a Hiring Manager?
•Who likes HR?
•How about talent management? :)
Employee Count (6/12-2/14)
Hire
Fire
Fast Slow
Fast
Slo
w
The A Method
ASour
ceSelect
Scorecard
Sell
The scorecard is a document that describes exactly what you want a person to accomplish in a role.
A series of structured interviews that allow you to gather the relevant facts about a person so you can rate your scorecard.
Systematic sourcing beforehand ensures you have high-quality candidates waiting when you need them.
Persuading the people you have identified for your team to join.
Source: Who
The Scorecard
Mission
Outcomes
Competencies
Sample Scorecard:Director of Customer at Social Tables
Mission:
To manage the company’s Customer Success team, ensure customer happiness, and drive customer retention.
Sample Scorecard:Director of Customer at Social Tables
Outcomes:
●Achieve 100% customer retention rate m/m.●Achieve 110% revenue renewal m/m.●Grow the company’s NPS 10% every quarter.●Build a diverse team of motivated Customer Success professionals.●Decrease tickets per customer by 50% by the end of the first year.●Achieve average support response time below 15 minutes for all
inquiries.
Sample Scorecard:Director of Customer at Social Tables
Competencies:
●Service-driven. Gets “a high” off of helping others and seeing them succeed.●Customer first. Embodies the idea of saying “yes if” instead of “no because.” Drive to deliver customer
happiness come hell or high water.●Strategic. Recognizes retention is the most important piece of a SaaS business and approaches Account
Management strategically.●Organized. Gets pleasure from having clean data, comprehensive models, and proactively reduces clutter.
Keeps track of multiple projects and initiatives.● Innovative. Reengineers processes for maximum efficiency and believes in automation as competitive
advantage to both work smarter and stay lean.●Positive energy. Brings a positive, can-do attitude to even the most stressful situations. Half is glass full kind of
person. Calm even under very intense pressure.●Effective manager. Understands teams are effective because their sum is greater than their parts. Enjoys
motivating, coaching, and developing others. ●Solutions oriented. Balances exceptional customer experience with longer-term product strategies.
Interactive Exercise1. Turn to a neighbor2. Transform your “job
tasks” into “outcomes”
3. Switch partners
Tip(s):
•Focus on what success looks like if you do a good job.
• Not many options to move around in.
• You want generalists to stay agile.
• “Grow as fast the company does.”
• “Provide just enough structure” so they fail & learn.
• Constant learning opportunities AKA “Learning Mix”
• Have honest conversations
Career Development Challenges are Compounded in Early Stage Co’s
