embracing disruption: how one multinational is changing its approach
TRANSCRIPT
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Frequently Asked Ques0ons
Embracing Disruption How one multinational is changing its approach to learning
Digital Disruption What if the learning organization of the future owns no content?
What are some of the biggest disruptors for the learning function?
Social media / online knowledge sharing
MOOCs
Software as a service with embedded learning
Knowledge attainment apps
Learner expectations
Changing business requirements
Consumerization
The Challenge
7
There’s a way to do it better—find it. Thomas A. Edison
The Shift
From … One size fits all Formal classes Desktop/laptop access to online learning Text-based as primary source L&D developed and curated content Available when scheduled Multiple learning systems
To … Personalized access to learning Formal and informal micro-lessons, modules, and courses Mobile first access to online learning Video-based as primary source L&D and learner curated content Available when needed Integrated learning systems
Placeholder for Poll #2
• Platform selection process • Pilot setup and structure • Lessons learned
Which topic is of the most interest to you?
Platform Selection
The Vision
Strategy Requirements Selection
Strategy
To improve the performance of leaders, managers, and employees in a changing business environment through just-enough, just-in-time, just-for-me learning experiences
Requirements
132 Criteria
18 Categories
Platform Selection
5 Finalists
Vendor vetting
2 Presentations
1 Choice
Platform Overview
• Learning experience platform • Personalized micro learning • Federated search and discovery • Channels, domains & topics • Mobile ready
Pilot Process
Pilot Overview
1 Audience selection 2 Communication plan 3 Success metrics and surveys 4 Support infrastructure 5 First user experience
Pilot Audiences
Leadership 550 Young Employee Network 250 The Learning Lab 65 Data Security 50
Communication Plan
1 Welcome message 2 Getting started 3 Reminder (if needed) 4 Initial Assignment
Success Metrics and Surveys
2 Weeks before launch Participant
Preference Survey
6 Weeks after launch (Midpoint)
Pulse Survey
At pilot end Post-Pilot
Survey
Support Infrastructure
• Largely self-service • Resource page • Yammer/email support
First User Experience
• Assignments in queue • Assigned to relevant channel • Peers on system • Prepopulated with content
Platform Overview
• Learning experience platform • Personalized micro learning • Federated search and discovery • Channels, domains & topics • Mobile ready
Lessons Learned
Lessons Learned
System integration Quality New skills &
expectations
People
Know … Your audience Your content Yourself
Process
Simple
Scalable
Repeatable
Systems
Integrate • External content libraries • Internal learning systems • Internal productivity systems
Consider • Public vs. private ecosystem
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is Changing its Approach to Learning
Wednesday, April 5, 2017
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