embracing digital to unlock health system collaboration

Embracing Digital to Unlock Health System CollaborationNHSmail: A Platform for Enablement

Copyright © 2016 Accenture. All rights reserved. 2

Dr. Simon EcclesConsultant in Emergency Medicine /

SRO for NHSmail

Welcome

Corinne BaxterSenior Manager,

Healthcare, Accenture

Aimie ChappleManaging Director,

Healthcare, Accenture

Chris GibbonsConsultant,Healthcare, Accenture


Embarking on the journey to unlock health system collaboration

The story so far…

Find an Expert

Mobility

eConsultations

Virtual MDTs

@Secure email (4GB mailboxes)

Administration portal

Instant messaging

Health and social care directory

Shape our future with us…


NHSmail

> 1 m accounts on

NHSmail

54,000 organisations

accessing NHSmail

300mmessages

processed per month

30.9TB email data

processed per month

• National platform across England and Scotland

• Centrally funded secure email, instant messaging and presence management and local administration tools

• Range of additional services to build local digital maturity

• Designed based on user feedback and requirements to enable the paperless agenda

The national digital collaboration service


NHSmail roadmap

Join us on our journey


NHSmail services

Transforming communications across health and social care

Collaborate with individuals and groups virtually utilising audio, video and web conferences and desktop sharing Maintain confidence in a secure solution

with dedicated hosting of all services

Send instant messages to connect with colleagues in within and outside of the organisation without needing to pick up a phone or compose an email

Connect and locate the right people within and outside of the organisation using a richer and enhanced directory

At a glance, see whether colleagues across health and social care are online, away from a computer or busy in a meeting or clinic

Store, share, co-create and co-edit documents


• … highlights the ‘modern workforce’ as being central to transforming healthcare

• … recognises the need to balance national integration with locally-driven capabilities that are sensitive to local circumstances

• … identifies that nationally we will focus on the key systems that provide the ‘electronic glue’ which enables different parts of the service to work together so that organisations can focus on being responsive to local needs

In response the NHS’s new national collaboration platform aims to…• … provide that ‘glue’ to enable different parts of health and social care services to work

together

• … increase digital communications through providing modern user-friendly email

• … enable secure communications with external recipients

• … provide instant messaging as an efficient way to communicate quickly

• … offer modern ways of collaborating – such as video conferencing using Skype

The 5-Year Forward View…

Digital Collaboration and the 5-Year Forward View


A national system still presents local challenges

Delivering digital collaboration

Old operating systems prevent users getting the most out of new applications, whilst upgrades require negotiation if older applications aren’t compatible.

Establish service models and local contracts that ensure applications stay up to date – technology will continue to evolve at an ever-increasing pace.

Users often aren’t getting the most out of new systems as their time for training / up-skilling is limited and IT isn’t considered core to their role.

Having the right change agents in place is key – even small changes in behaviour require some level of local engagement to ensure awareness.

Mobile workforces need the hardware to be available and reliable – this is critical for any workforce design

Having a hardware strategy that is fit for purpose & future proofed could save pain (& money!) in the future.

Acceptable Usage Policies need to constantly evolve in line with changes in ways of working, the technology available and developments in security.

The most common factors preventing collaboration are IG and Security related – getting these right early and ensuring decisions are fact-based is critical.


User perspectives

Entrepreneurs“Enable me to co-create solutions for health and social care”

Patients“Make it easier and more convenient for me to access healthcare”

Clinicians“Make it quicker and easier for me to find, produce and share information”

Operational Managers“Enable me to make my team’s processes more productive and efficient”

What could digital collaboration mean for me?


Local, regional and national perspectives

• Secure email to clinicians, patients and third party organisations involved in healthcare delivery

• Instant Messaging to check on progress with tasks and gather quick pieces of information

• Virtual consultations between clinicians and patients

• Hub and spoke clinics

• Virtual multi-disciplinary teams (MDTs)

• Templated and managed workflows for transfers of care

• Digitally-enabled single points of access

• Enablement of communities of change agents and innovators

• Secure national toolkit for information exchange to enable integration between health and social care

• Availability of APIs to co-create and template national solutions together

NationalLocal Regional

Helping the NHS become more agile and collaborative

Local Quick Wins Local Care Model Change

Regional Pathway Redesign

National System-wide Transformation … and beyond


Embracing digital to unlock health system collaboration

Panel discussion


Got some ideas already?

Come and meet our team on Booth 51 or contact [email protected]